HRSC Advisor II

HRSC Advisor II at Quest Diagnostics

Alert: Scammers may offer fake Quest jobs using LinkedIn and other platforms. Click here to learn more.

Skip to main content

Career areas

Phlebotomy Laboratory Specimen processing Drivers Transportation and logistics Customer Service Per diem and on call

Sales Technology Corporate Medical, scientific, and R&D Internships All jobs India based jobs

Who we are

Culture Benefits Upcoming events

What we do

Innovation and insights Start your career with Quest Veterans at Quest Job seeker resources

Job alerts Saved jobs My profile Current employees

Search

Search by Keyword

Search by Location

5 miles 15 miles 25 miles 35 miles 50 miles

Radius

Search

More: Impact Discover a role that empowers some of life's most important healthcare decisions.

HRSC Advisor II

Apply Save roleSaved role

Category Corporate Location Tampa, Florida Job function Human Resources Job family Shared Services

Shift Day Employee type Regular Full-Time Work mode Remote

Job DescriptionThis HRSC Advisor II supports the HR Service Center in an assigned functional area by supporting employee inquiries and internal processes to ensure a positive experience and efficient, accurate resolution. The Advisor II is a training and escalation resource on their assigned team and will be responsible for handling advanced processes.Responsibilities: In addition to performing all the duties of the HRSC Advisor role for their assigned function at an expert level, the HRSC Advisor II is responsible for performing the following duties for their assigned function:HRSC Service DeskServes as an escalation point and training resource on the team in areas where they are a subject matter expert. Responsible for resolving more complex issues and maintaining accurate records of all interactions. Supports team leaders with tasks such as providing chat support, developing resource materials, and monitoring phone queue activity as needed.Health System Occupational RequirementsSubject Matter Expert on maintaining requirements for each Health System / Hospital Document and track employee & candidate completion of required immunization related documentsReview and process request for test orders and creating custom requisitions (where applicable)Collaborate with Governance Committee during new Health System onboarding to create processes & SOP's. HRSC Employee LifecycleResponsible for executing a variety of complex processes as it relates to supporting employees through their entire lifecycle. Acts as an escalation point on the team and training resource to junior and new employees. Collaborates at a high level with limited supervision with both internal and external stakeholders, including Legal, Payroll, HR Business Partners, and vendors, to ensure accurate and timely processing of requests. HRSC PreboardingPerforms advanced tasks to include Offer Letter Signed/Accepted Report (OLS) processing, pending worker conversions, and error report corrections.May be designated as a senior point of contact for M&A activity, sign-on/referral bonus and escalations. Acts a resource for HRSC colleagues regarding specialized Preboarding processes.Serves as an escalation point on the team and training resource to junior and new employees.HRSC Payroll Service DeskResponsible for handling incoming calls primarily associated with payroll specific transactions.Serves as a subject matter expert for payroll requests including garnishments inquiries, WFC corrections, payroll element adjustments, direct deposit entry and tax questions.Provides guidance for the team for more complex payroll inquiries and acts as an escalation point. Supports leader with developing payroll resource materials and training team membersCreates and maintains detailed, complete and accurate records of all interactions in HR Help Desk.Collaborates with other teams, when necessary, to ensure effective and timely problem resolution.Provides education and guidance to customers about available tools and resources.Maintains privacy and confidentiality of information, protects the assets of the Company, reports non-compliance and adheres to all applicable federal, state and local laws and regulations, and company policies and procedures.May perform work on special projects as determined by Supervisor.Consistently meets or exceeds productivity and quality standards.Resolves complex issues and performs key tasks to ensure adherence to the established HRSC Service Level Agreements.Ability to prioritize, problem solve and apply critical thinking skills for transactions and tasks.Offers suggestions to improve transaction processing, resource materials and training documents.Performs other duties as assigned or requested. Qualifications: 2-3 years of Human Resources or Call Center experience18 months of HRSC Employee Resource Advisor experienceSuccessful completion of a professional development program within the last 18 monthsPreferred Work Experience: HR Shared Services experiencePhysical and Mental Requirements: Routinely required to sit for long periods of timeKnowledge: MS OfficeSkills: Strong Communication Skills - Written and VerbalEducation:Associate''s Degree preferred68611Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Share this job

Facebook X LinkedIn Email

Explore this location Explore

"I love working here because Quest has been my second family and second home. I''ve experienced a wholesome work environment, and good management."

• Quest Employee

Featured Jobs Recently Viewed Jobs Saved Jobs

Medical Laboratory Scientist II Troy, Michigan 09/04/2026

Medical Laboratory Scientist II - Generalist Troy, Michigan 09/04/2026

Medical Laboratory Scientist II Troy, Michigan 09/04/2026

No jobs have been saved.

No jobs have been saved.

What it's like to work here

Culture Our people contribute to fostering an inspiring and supportive workplace where we empower better health for our customers every day. Through our 11 Employee Business Networks (EBNs) employees can grow, connect, and contribute with professional development, mentorship, EBN program offerings, and community engagement. Each of our Quest Employee Business Networks is open to all employees. View more

Benefits We strive to ensure our people live a healthier lifestyle by offering programs and solutions that help you take care of yourself and those you love. Find out how our benefits give you everything you need to live your best life. View more

Corporate Social Responsibility Report We''re committed to promoting a healthier world, creating an inspiring workplace, and building value for all stakeholders. Discover how we''re making this happen in our annual reports. View more

Job Seeker Resources | Quest Diagnostics No matter where you are in your journey with us, you''re probably curious about our hiring process. With that in mind, check out some of the most frequently asked questions we get from candidates below. View more

Upcoming events | Quest Diagnostics Our events are the perfect way to meet us and discover more about what it means to choose a career with Quest. Here's the place to keep your calendar up-to-date with all the details of our upcoming virtual and in-person events. View more

Innovations and Insights | Quest Diagnostics We're a customer-first organization dedicated to creating a healthier world. We offer an environment that encourages curiosity. Ready to collaborate with us? Explore the areas below or search all open jobs to discover your next meaningful and challenging role. View more

Students & early career | Quest Diagnostics Whether you are transitioning from high school, college or to civilian life after serving in the military, we have programs that can help you reach your goals - and share in the incredible work we do. At the same time, you'll be able to enjoy the satisfaction that comes with joining a network of 50,000 brilliant minds united by a shared passion to build a healthier future. View more

Load more

Why get job alerts? To stay in touch with us, we encourage you to sign up for our job alerts. Once registered, we'll match you with current and future career opportunities. You'll also receive updates about Quest news, events, and other exciting opportunities. Sign up today!

Equal employment opportunity

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any any other legally protected status . Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary. Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.

Our company Equal opportunities E-Verify Know your rights NLRA employee rights Los Angeles County FCOE

Our company

About us How we operate What we do Corporate responsibility Culture and belonging Actions and insights Suppliers Shop tests

Locations Careers Investors Specialty labs Newsroom

Connect With Us

Facebook X YouTube LinkedIn Instagram

Site map Privacy Terms Cookie Notice Contact us Language assistance / non-discrimination Asistencia de idiomas / Aviso de no discriminación / Privacy Shield Accessibility

Quest, Quest Diagnostics, any associated logos, and all associated Quest Diagnostics registered or unregistered trademarks are the property of Quest Diagnostics. All third-party marks- and -are the property of their respective owners. 2026 Quest Diagnostics Incorporated. All rights reserved. Image content features models and is intended for illustrative purposes only.