HSE Supervisor for Call Center- Shift: 8AM-9PM (Sat & Sun) + 1 (9hr)Floating Weekly Shift

HSE Supervisor for Call Center- Shift: 8AM-9PM (Sat & Sun) + 1 (9hr)Floating Weekly Shift

Job ID

283828

Posted

01-Jul-2026

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Health and Safety/Environment

Location(s)

Clarksville - Tennessee - United States of America

About the Role:

We are seeking a high-performing EHS Emergency Response Supervisor to lead our critical incident dispatch and safety coordination team at CBRE. In this pivotal leadership role, you will oversee the front-line emergency hotline response, direct high-pressure escalations, and serve as the technical authority for sites lacking on-site environmental, health, and safety support. You will not only manage the real-time tracking of automated risk alerts and high-risk site activities but also motivate your team to meet strict quality and efficiency metrics. By leveraging CBRE's RISE values, you will transform raw compliance data into strategic weekly and monthly reports for senior leadership, while resolving complex, systemic process issues across multi-functional departments.

What You'll Do:

• Fielding incoming calls to an emergency hotline, navigating response, notifications, and escalations to designated business partners.
• Provide set guidance to sites without EHS support for emergency response, identifying the appropriate EHS resource and escalation for incidents.
• Monitoring risk coming from automated alerts and manual escalations and ensuring that they are captured and communicated.
• Identify sites with high-risk activities and making sure that it is communicated to designated business partners.
• Provide management with weekly and monthly designated reports.
• Track compliance within your responsibilities and report up to senior leadership.
• Work with stakeholders to identify potential concerns. Communicate findings, concerns, and deficiencies to responsible functional managers.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You'll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Proven experience in fielding incoming emergency calls, navigating response, protocols, and managing notifications and escalations in a high-pressure environment.
• Experience monitoring high-risk activities and identifying appropriate standby resources.
• Demonstrate the ability to interpret and apply site-level emergency action plans (EEAPs) and site-level safety protocols.
• The ability to communicate and collaborate between multi-functional teams regarding shelter-in-place and evacuation aspects of incident response.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and solution problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Disclaimers:

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

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