Global Resource Solutions, Inc. (GRS) is seeking an enthusiastic, motivated, detail orientated, and talented individual for the position of HSPD-12 Helpdesk- Customer Support.
Job Description: The HSPD-12 Helpdesk- Customer Support shall provide support and assistance to all ICE PCIF managers and ICE PIV cardholders in the form of customer service, and shall serve as the subject matter expert on HSPD-12 and PACS related issues.
Essential Duties & Responsibilities: · Manage the consumables for the PCIF including: replacing consumables, maintaining a consumables inventory, and providing printer consumable guidelines information based on inventory and usage metrics. · Maintain an inventory of PCIF/HSPD-12 equipment to include issuing and receiving. · Assist cardholders with re-setting a personal identity verification number (PIN) as required. · Assist cardholders with trouble shooting techniques to resolve Physical Access Control Systems (PACS) and Logical Access Control System (LACS) issues. · Manage the HSPD-12 Lost/Stolen/Compromised PIV card process to include providing instructions to cardholders, tracking and monitoring submitted Reports of Surveys (ROS). · Manage the centrally printed PIV card process to included tracking, documenting and shipping of PIV cards within the United States and Internationally to authorized locations. · Provide fingerprint services (hard copy and electronic) to support federal background investigation requirements and transmit for processing.
Requirement: · Minimum High School Diploma or GED - Two-year college degree preferred · Three (3) years of experience
Security Requirements: · Public Trust - Secret clearance preferred
Skills: · Must have in-depth knowledge of and skills in Windows-based and web-based desktop applications, such as Microsoft Office Professional, Microsoft Project, and Microsoft SharePoint. · More specifically, it requires working knowledge of software/desktop applications (PC operating systems, office automation suites, office productivity software, groupware, email clients, digital collaboration tools, etc.) deployed in the ICE enterprise information technology environment. · Experience and knowledge using Microsoft Office Suite
Physical Requirements: This position requires employees to be willing and able to: sit, bend, reach, stoop, squat, stand, and walk.
Communication: Excellent customer service via phone and face to face conversation, excellent written and oral command of English.
GRS is an Equal Opportunity Employer. GRS will continue to abide by obligations under VEVRRA and Section 503 physical or mental disability, protected veteran status, or any other characteristics that are protected by law.
Founded in 2006, Global Resource Solutions (“GRS”) is at the forefront of providing operational, strategic, and technical support and solutions throughout the Federal government. GRS maintains deep domain knowledge and strong past performance in the areas of Intelligence Analysis and Operations, Cybersecurity, Security Solutions, Information Technology, and Strategic Consulting. Our team of highly skilled and experienced professionals brings a wealth of knowledge to assist our customers’ critical National Security objectives.
Headquartered in Fairfax, Virginia and an operations office in San Antonio, Texas, GRS is currently supporting customers at nearly 30 locations across the country as well as in overseas locations. Primarily serving the U.S. Defense and Intelligence communities, we are committed to delivering innovative, responsive, and cost-effective services and solutions. By proactively understanding the requirements throughout the entire program, we ensure our customers are getting results in an efficient and effective manner to achieve their mission and exceed expectations.