Human Capital Generalist

Position Summary

The Human Capital Generalist serves as a strategic and hands-on partner to managers and associates, delivering comprehensive human resources support with a strong focus on recruiting, benefits administration and HRIS management.

Essential Job Functions

• Serves as primary contact for benefits management. Acts as a liaison between CNL and benefits broker and vendors, and manages employee benefits inquiries, enrollment and coverage questions, and issue resolution
• Provides consultation to managers on job openings and staffing matters. Assists with full-cycle recruiting from requisition through onboarding including job description development, candidate sourcing, interview coordination, pre-employment processing, and new hire orientation ensuring a seamless candidate experience
• Manages 90-day evaluation process for new hires, to track progress and ensure timely completion of evaluations.
• Serves as HRIS contact and primary interface with HRIS vendor for issue resolution, system upgrades, testing, implementations, and process improvements
• Coordinates annual benefits open enrollment, including vendor communication, system configuration, employee education, and compliance requirements
• Partners with benefit vendors and brokers to ensure accurate administration, timely issue resolution, and effective communication
• Administers leave programs (FMLA, ADA, STD, LTD) effectively and compliantly, including ensuring accurate and timely documentation
• Supports the annual merit and bonus administration process, including documentation of awards, and upload/audit of information into the HRIS platform
• Manages employee lifecycle transactions on the HRIS platform (hires, changes, terminations, benefits, and organizational updates)
• Generates and analyzes HR reports and dashboards related to headcount, turnover, benefits, compliance, and other HR metrics. Provide other ad-hoc reports as requested.
• Partners with Pay Services team to support compensation-related processes, including salary updates, bonus payments, and 401(k) contribution changes, ensuring accuracy and alignment across system
• Serves as primary point of contact for audit and due diligence requests; ensuring timely, accurate and confidential responses
• Completes employment verification and unemployment claim responses in a timely manner
• Assists in the development and implementation of HC-related policies, procedures and programs that support the company's objectives and uphold the Core Values
• Ensures compliance with federal, state, and local employment laws and internal policies
• Prepares and files annual EEO-1 and PPACA reports while maintaining accurate and up-to-date records and documentation
• Manages projects and perform other related duties as assigned to enhance HR effectiveness

Competencies

• Considerable knowledge of Human Resources practices and principles
• Advanced understanding of benefits administration and HRIS systems
• Strong judgment and decision-making skills
• Proactive customer service mindset
• Takes initiative and is solution-oriented in all interactions
• Able to communicate effectively, both verbally and in writing
• Strong interpersonal and collaborative skills
• Excellent project management and organizational skills, with strong attention to detail
• Strong computer skills, including the use of Microsoft Excel, Word, and PowerPoint
• Skill in working with, managing and maintaining the integrity of confidential information
• Able to multi-task and work effectively under pressure, and meet established deadlines
• Adaptability, flexibility

Education/Experience

• Bachelor's degree required
• Minimum of 3-5 years of Human Resources experience
• Specific experience with UKG HRIS platform strongly preferred