Lead Copywriter OneMain Financial
Baltimore, MD7 days ago
- $80,000–$96,000 Per Year
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Skills
- Access Authorizationunmatched
- Agile Programming Methodologiesunmatched
- Analysis Skillsunmatched
- Atlassian JIRAunmatched
- Authenticationunmatched
- Automationunmatched
- Blueprintsunmatched
- Business Analysisunmatched
- Business Modelunmatched
- Business Processesunmatched
- Certified ScrumMasterunmatched
- Computer Scienceunmatched
- Content Management Systems (CMS)unmatched
- Contextual Inquiryunmatched
- Customer Satisfactionunmatched
- Customer/Client Researchunmatched
- Documentationunmatched
- Enterprise Applicationsunmatched
- Enterprise Architectureunmatched
- Federal Governmentunmatched
- Focus Groupsunmatched
- GitHubunmatched
- Human Factorsunmatched
- Human-Computer Interactionunmatched
- Identity Data Managementunmatched
- Leadershipunmatched
- Metricsunmatched
- Needs Assessmentunmatched
- Performance Metricsunmatched
- Persona/Avatar Developmentunmatched
- Presentation/Verbal Skillsunmatched
- Process Modelingunmatched
- Project Lifecycleunmatched
- Prototypingunmatched
- Research Skillsunmatched
- Scrum Project Management and Software Developmentunmatched
- Section 508unmatched
- Software Designunmatched
- Storyboardsunmatched
- Strategic Planningunmatched
- Usability Engineeringunmatched
- Usability Testingunmatched
- User Interface/Experience (UI/UX)unmatched
- Writing Skillsunmatched
Description
Responsibilities
- Lead the Human-Centered Design (HCD) strategy for the Enterprise ICAM modernization program.
- Develop and maintain the Human-Centered Design (HCD) Plan and HCD deliverables throughout the project lifecycle.
- Plan and facilitate user research activities, including interviews, workshops, focus groups, surveys, contextual inquiries, and usability testing with CMS stakeholders.
- Develop user personas, customer journeys, empathy maps, service blueprints, storyboards, and experience maps to understand user needs and improve enterprise identity services.
- Analyze current-state business processes and identify user pain points, operational inefficiencies, and opportunities for process simplification and automation.
- Collaborate with Enterprise Architects, Business Analysts, ICAM Analysts, and CMS stakeholders to design user-centric business processes and enterprise workflows.
- Apply Human-Centered Design methodologies to improve identity lifecycle management, authentication, authorization, access request, and provisioning experiences.
- Ensure all enterprise ICAM solutions comply with Section 508 accessibility requirements and applicable usability standards.
- Develop usability metrics, customer satisfaction measures, and user experience Key Performance Indicators (KPIs) to evaluate solution effectiveness.
- Facilitate stakeholder engagement sessions to gather feedback and validate proposed designs, workflows, and modernization recommendations.
- Support the development of the Greenfield ICAM Strategy, Implementation Plan, Governance Framework, Strategic Roadmap, and Policy Recommendations by incorporating user-centered design principles.
- Work closely with Agile delivery teams to ensure continuous user feedback is incorporated into solution development.
- Present research findings, design recommendations, prototypes, and usability reports to leadership and governance boards.
- Maintain HCD artifacts and project documentation using agency-approved collaboration tools, including JIRA, Confluence, and GitHub.
- Bachelor's degree in Human-Computer Interaction (HCI), User Experience (UX), Human Factors, Design, Computer Science, or a related field.
- Minimum 10 years of experience leading Human-Centered Design (HCD), User Experience (UX), or Service Design initiatives.
- Minimum 5 years supporting Federal Government digital transformation or enterprise modernization programs.
- Demonstrated experience conducting: User research, Stakeholder interviews, Journey mapping, Persona development, Service blueprinting, Usability testing, Business process modeling
- Experience designing enterprise applications using Human-Centered Design methodologies.
- Experience facilitating workshops with executive leadership, business stakeholders, and technical teams.
- Knowledge of Agile, Scrum, SAFe, and Design Thinking methodologies.
- Excellent written, verbal, facilitation, and presentation skills.
- Human-Centered Design (HCD) Certification
- Certified User Experience Professional (CXA/CUXP)
- Certified Scrum Master (CSM)
Numbers & Facts
| Location | Baltimore, Maryland |
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