Human-Centered Design & Training Lead

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Sky Solutions is a trusted partner in government contracting, empowering federal agencies with cutting-edge IT solutions. Our expertise spans AI-first enablement, delivering innovative solutions and advanced cybersecurity, fortifying digital ecosystems against emerging threats and digital transformation through low-code/no-code development, cloud solutions, and agile methodologies. We simplify complex processes and deliver breakthrough results for federal clients across healthcare, financial services, and national security.

Job Title: Human-Centered Design & Training Lead
Location: Tysons Corner, VA (Hybrid / Remote)
Duration: Fulltime

Job Summary
We are seeking a Human-Centered Design & Training Lead to support a mission-critical Centers for Medicare & Medicaid Services (CMS) federal healthcare program. This role combines user-centered design, stakeholder engagement, training strategy, and user adoption responsibilities. The ideal candidate will help ensure that system enhancements and business process changes meet user needs and are effectively adopted across the organization.

Key Responsibilities

• Lead Human-Centered Design (HCD) activities, including user research, stakeholder interviews, workshops, usability assessments, and feedback sessions.
• Analyze user needs, workflows, and pain points and translate findings into actionable recommendations for product and process improvements.
• Develop user personas, journey maps, process flows, and other HCD deliverables as needed.
• Partner with Product Owners, Business Analysts, UX teams, and technical teams to incorporate user feedback into solution design and delivery.
• Develop and execute training strategies and plans aligned with system releases, business process changes, and organizational needs.
• Create role-based training materials, user guides, job aids, quick-reference guides, and other learning content.
• Facilitate instructor-led, virtual, and hands-on training sessions for business and operational users.
• Support train-the-trainer activities and ongoing user enablement.
• Evaluate training effectiveness and gather user feedback to identify additional training or usability needs.
• Support change management and user adoption activities associated with new functionality and process changes.
• Facilitate stakeholder meetings, demonstrations, discovery sessions, and training workshops.
• Collaborate with cross-functional Agile teams and program leadership to coordinate HCD and training activities with delivery milestones.

Required Qualifications

• Bachelor's degree in Human-Computer Interaction, UX, Education, Communications, Information Technology, Business, or a related field, or equivalent experience.
• 7+ years of experience in Human-Centered Design, UX, training, organizational change, learning and development, or related areas.
• Experience leading user research, stakeholder engagement, workshops, and usability activities.
• Experience developing and delivering training for enterprise applications or complex business processes.
• Strong experience creating training materials, user guides, job aids, and role-based learning content.
• Excellent facilitation, presentation, communication, and stakeholder management skills.
• Experience working with Agile/Scrum software development teams.

Preferred Qualifications

• Experience supporting federal government or healthcare technology programs.
• Experience with CMS, Medicare, Medicaid, or Program Integrity environments.
• Experience with enterprise application modernization or digital transformation initiatives.
• Knowledge of Section 508 accessibility and usability principles.
• Experience with HCD/UX tools such as Figma, Miro, Mural, or similar platforms.
• Change Management, UX/HCD, Training, or Agile certification is a plus.

Compensation:
The expected compensation range for this position is $90,000 - $150,000 annually. Compensation is determined in good faith and may vary based on job-related factors, including relevant experience, skills, education, certifications, clearance level, labor category alignment, contract requirements, work location, internal equity, and business needs.
The posted range reflects the Sky's reasonable estimate at the time of posting and does not guarantee a specific salary or rate. Final compensation will be determined based on the selected candidate's qualifications and applicable contractual and business considerations.

Sky Solutions Benefits & Culture at a Glance

• Healthcare & Wellness
  • Medical, dental, and vision coverage tailored to your needs.
  • Supplemental options like life insurance, disability, HSA/FSA available.
• Time Off & Work-Life Balance
  • Starting at 15 PTO days per year, increasing with tenure.
  • Plus 11 paid holidays to recharge and spend time with loved ones.
• Professional Growth & Development
  • Annual education stipend.
  • Access to thousands of online courses.
  • Formal mentorship programs for career advancement.
• Inclusive Culture
  • "One Team” mentality focused on collaboration and belonging.
  • Recognized as a Great Place to Work® for six years straight.

To learn more about life at Sky Solutions, visit our Careers page: Careers - Sky Solutions

At Sky Solutions, LLC, we welcome applications from all qualified candidates who share our vision and values.