Human Resource Bureau Chief

Human Resource Bureau Chief

Salary

$99,964.80 - $142,355.20 Annually

Location

Des Moines - 50313 - Polk County, IA

Job Type

Full-time

Remote Employment

Flexible/Hybrid

Job Number

27-01003

Agency

625 Iowa Department of Revenue

Division

Internal Services Division

Opening Date

10/08/2026

Closing Date

10/18/2026 11:59 PM Central

LinkedIn Tag

#LI-DNP

Point of Contact

idrrecruitment@iowa.gov

To Apply

Please submit your resume and cover letter to IDRrecruitment@iowa.gov for consideration. Ensure the title of this job posting is included in the subject line of your email.

• Description
• Benefits

Job Description

This is a non-merit posiition. Candidates must follow the instructions in the "To Apply" section. Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.

The Iowa Department of Revenue's Internal Services Division is currently seeking a Public Service Manager 2 to oversee key human resources and compliance functions, including recruiting and hiring, customer service, employee relations, and confidentiality and disclosure. The ideal candidate is a strong communicator and a trusted advisor who can balance the needs of employees, managers, customers, and organizational leadership while maintaining professionalism, confidentiality, and compliance with applicable laws and state policies.

The Internal Services Division plays a crucial role in ensuring the Departments day-to-day operations run smoothly, efficiently, and effectively. Its responsibilities span many areas, from the safeguarding of confidential taxpayer data, management of the GovConnectIowa Program, integration of technology solutions with business objectives, human resources, data analytics, and business continuity activities. The dedicated staff of this division focus on elevating both the internal and external customer experience. Throughout the year, the division coordinates education and outreach initiatives, fostering connection with our customers.

In this position you will be responsible for:

• Providing strong and effective leadership, direction, and professional expertise in all areas of hiring, employee recruitment/onboarding, employee engagement/retention, training/staff development, and employee relations
• Oversees the development of policies and procedures while maintaining compliance with all state, union, and regulatory bodies' requirements
• Handles employee relations, investigations, and discipline
• Directing and leading the Human Resources team by managing workflow, training, and staff development, while providing oversight to members of the Compliance/Disclosure unit
• Establishing and maintaining high standards of service to internal customers by addressing concerns and resolving issues in a timely, respectful, and solution-oriented manner
• Consulting leadership in workforce planning, employee engagement, and organizational development activities
• Performing agency-wide workforce analysis of the impact of new technology implementations and updates to operational models

Essential functions:

• Displays a solid understanding of HR policies, employment practices, and employee relations principles
• Utilizes strong interpersonal, critical thinking, conflict-resolution, and problem solving skills
• Aligns workforce behavior with the organizational goals by following policy and advising supervisors accordingly
• Facilitates business process improvement and prioritizes the use of technology to automate manual processes while maintaining compliance with security and AI policies
• Understands and develops strong working relationships with government and private organizations, legislators, and special interest groups
• Displays a high level of initiative, effort, attention to detail, and commitment to quality
• Communicates effectively

Preference will be given to candidates that can demonstrate:

• A steady progression in HR management over the past 3-5 + years.
• Prior experience leading, coaching, and mentoring direct reports and leaders.
• Prior employee relations experience in a union environment or public sector.
• Human Resources degree and/or human resources certifications.

Employer Highlights:

The Iowa Department of Revenue is a well-respected employer. We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and casual attire. We have a great total compensation package for all of our full-time employees, including:

• Iowa Public Employees Retirement System (IPERS)

• Retirement Investors Club (RIC)

• Health, Dental and Vision Insurance

• Vacation Leave

• Sick Leave

• Paid Holidays (9 days/year)

• Flexible Spending Accounts

• Life Insurance

• Long-Term Disability Insuranc

The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good. If you're looking for a career with an organization that values its employees and customers, you've come to the right place.

Applicants must live within the State of Iowa to qualify for this position.

The successful candidate will be required to work on-site in the Hoover Building in Des Moines, with remote opportunities as it meets business needs.

A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate.

Effective July 1st, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games.

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1) Graduation from an accredited four-year college or university and experience equal to six years of full-time management-level work in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation.

2) Ten years of full-time management-level work experience in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation.

3) All of the following (a and b):

a. Six years of full-time management-level work experience in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation; and

b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.

4) All of the following (a, b, and c):

a. Four years of full-time management-level work experience in finance, human resources, engineering, law, social work, regulation, data processing, or program research or evaluation; and

b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience; and

c. A combination of a total of two years of graduate-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in a public-service-related area (e.g., public or business administration, social work, law, education, engineering) equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.

5) Current, continuous experience in the state executive branch that includes eighteen months of full-time work as a Public Service Manager 1 or comparable specific management-level position.

For additional information, please click on this link to view the job description.

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendly Total Compensation Calculator. Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind. Click here to learn more about IPERS.

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa? Click here to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

Employer State of Iowa

Agency 625 Iowa Department of Revenue Address Hoover State Office Building, 4th Floor

1305 E Walnut St

Des Moines, Iowa, 50319

Website https://revenue.iowa.gov