Human Resource Management - Learning Operations Specialist - Intermediate

Our client, a Energy Services company, is looking for a Human Resource Management - Learning Operations Specialist - Intermediate for their Santa Clara, CA location.

Responsibilities:

• Digital learning & platform operations (Client, AGU)
• Collaborate with Instructional Designers and the Learning Experience Manager to deliver digital learning experiences through Applied Materials systems (Client, AGU)
• Build courses into the AGU platform according to standardized process
• Create standardized course scripts for existing courses
• Create video transcripts
• Build certifications and learning journeys into AGU
• Administer the platforms day to day: enrollments, groups, permissions, content QA (e.g., SCORM/xAPI)
• Run completion, compliance, and engagement reports for stakeholders
• Manage and resolve learner support requests, escalating to vendor support when needed
• Other course operational tasks as needed
• Verify certification for external trainings and grant PATHWAY credit
• Instructor-led training, events & webinars
• Manage end-to-end logistics for in-person workshops and events: room booking, catering, AV/tech setup, materials, signage, and on-site coordination
• Work with internal stakeholders globally to ensure seamless instructor-led training
• Organize and facilitate webinars and e-meetings for select training
• Handle attendee registration, calendar invites, reminders, and waitlists
• Provide day-of support and troubleshoot issues in real time
• Run post-event surveys and compile feedback for the team

Requirements:

• 3-6 years of experience in L&D operations, training coordination, events, or a comparable role
• Hands-on experience administering an enterprise LMS; experience with Saba strongly preferred
• Experience building and maintaining digital courses, learning paths, and certifications
• Proven event/ILT logistics experience (booking, catering, scheduling, vendor coordination)
• Vendor management experience, including SOWs and purchase orders
• Strong organizational skills and attention to detail, with the ability to juggle multiple courses, events, and requests at once
• Clear communicator who can manage internal stakeholders and external vendors professionally, including across global time zones
• Comfortable with reporting and data work (spreadsheets, LMS reports)
• A customer-service mindset and consistently professional communication
• Experience with course-authoring tools [code][e.g., Articulate 360][/code]
• Familiarity with Client, AGU, or comparable enterprise learning ecosystems
• Experience creating video transcripts/captions

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities