Administrative Skills, Analysis Skills, Call Centers, Computer Systems, Customer Support/Service, Customer/Client Research, Data Entry, Data Quality, Detail Oriented, Editing, Federal Laws and Regulations, HRIS/HRMS, Higher Education, Human Resources, Human Resources Management, Human Resources Processes, Mathematics, Microsoft Excel, Microsoft Office, Microsoft Windows System Internals/Programming, Multitasking, Onboarding, Operations Management, Organizational Skills, PHR (Professional in Human Resources), Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Proofreading, SPHR (Senior Professional in Human Resources), Society for Human Resource Management (SHRM), State Laws and Regulations, Strategic Planning, Systems Maintenance, Time Management, Willing to Travel
Title: Human Resource Operations Technician
Agency: VCCS-Shared Services Center
Location: Botetourt - 023
FLSA: Nonexempt
Hiring Range: $46,000-$51,000
Full Time or Part Time: Full Time
Additional Detail
Job Description:
Innovation allows an organization to make the most of every dollar spent. At Virginia's Community Colleges System (VCCS), our compelling mission, our ambitious strategic plan and our fiscal realities challenge us to ensure that community college resources are maximized for the priority of student success and credential completion.
Nestled between the Blue Ridge and Appalachian Mountains, the VCCS Shared Services Center is centrally located to all 23 colleges in the VCCS, 43 miles from Blacksburg, VA, and a four-hour drive from Washington, D.C. A vital part of the ever-growing Roanoke Valley, Daleville is a haven for tourists and residents alike. Within an hour's drive are the breathtaking Smith Mountain Lake, world-famous Appalachian Trail, and many other outdoor activities, including golfing, biking, and hiking. The thriving Historic City Market in downtown Roanoke and the Daleville Town Center and Performance Pavilion also host farmers markets, community and cultural events, and festivals throughout the year.
The VCCS Shared Services Center is an innovation strategy to advance the priority of student success, reduce the administrative burden on individual colleges, consolidate transaction-based functions, create economies of scale, and improve backroom process efficiency. This work allows the VCCS to better focus resources on the students - helping them start their educational journeys, persist, and succeed.
Reporting to the HR Operations Line Supervisor, the position provides entry-level technical service in one or more functional areas of human resource management. This position will work with onboarding and offboarding systems to successfully perform and verify life-cycle initiation and termination processes. Additionally, this position will execute and ensure accurate and updated data is maintained in multiple HRIS systems and appropriately documented and reported. Other duties as assigned.
Minimum Qualifications:
Knowledge of:
- Basic math, professional telephone etiquette, and standard business communications
- Computer systems, HRIS systems, and Microsoft Office programs
- State and federal employment practices and regulations
- Knowledge of process improvement techniques
Skills:
- Proficient in using Microsoft Office applications
- Strong verbal communication, writing, and proofreading/editing
- Attention to detail.
- Organizational skills to ensure processes are conducted accurately and timely
- Advanced customer service
- Analytical and critical thinking
- Proven problem-solver
Ability to:
- Track and complete several projects or tasks simultaneously and meet deadlines.
- Work in a fast-paced environment with multiple customers and priorities
- Apply knowledge of human resource principles and practices, including federal and state laws and regulations applicable to work
- Provide accurate and timely analysis of a variety of data
- Work flexible hours as needed
- Travel to System Office or other colleges for training and meetings
- Produce documents and reports as needed
- Organize and maintain employment files
- Ensure user data is accurate and updated in multiple HRIS systems in a timely manner
- Maintain confidential information in a secure and sensitive manner
- Analyze issues and recommend actions
- Work independently, as well as a team member
- Work effectively with a wide range of constituencies
Minimum Qualifications:
- Experience handling multiple administrative tasks/assignments at one time
- Customer service experience
- Data entry experience
- Experience with MS Office, including Excel
Additional Considerations:
Additional Considerations:
- Experience with State and Federal laws related to employment
- Experience with DHRM employment policies and procedures
- Shared services or call center experience
- Experience working in a higher education environment
- Process improvement experience
- Experience with HRIS systems
- Experience in Human Resources
- PHR, SPHR and/or SHRM-CP, SHRM-SCP
C
Commonwealth of Virginia