Human Resource Receptionist - Bilingual

Human Resource Receptionist          

Reports To:           Plant HR Manager                                  Department:          Human Resources

Location:               Fairfield/West Chester Ohio                 Position Type:       Full Time

Shift:                      1^st shift                                                     Schedule:  7:30AM – 4:30PM (OT and weekends, as required)                                                                                    Classification:     Non-Exempt                                                                 *Schedule may vary, depending on business needs                                          

Position Summary

We are seeking an energetic Front Office Receptionist to represent and join our team! The Receptionist is the first smiling face our Team Members and Visitors see when they enter our office and the first friendly voice they hear over the phone. The Receptionist courteously and efficiently supports visitors and office staff with clerical duties and exceptional customer service. The Receptionist ensures all customers and guests who call in or visit the office have a pleasant experience. Our office provides a fast-paced, friendly environment with the opportunity to gain experience and advance professionally.

Required Qualifications

• Minimum High School Diploma and/or college degree a plus.
• 1-2 years of administrative experience is required.
• Intermediate Computer, Microsoft Office, and Outlook skills.
• Bi-lingual English/Spanish speaking.

Desired Qualifications

• Friendly with high energy and willingness to go above and beyond.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Strong organizational and prioritization skills.
• Must be a team player with a strong sense of commitment to the customer and team members.
• Detail Oriented.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Comfortable working in a fast-paced environment.

Responsibilities

• Greet all visitors with a friendly, high energy, professional demeaner, while ensuring proper guest protocols are achieved (COVID screening, Sign in, GMP (Good Manufacturing Practices) policy signatures, NDA’s, refreshments, etc.)
• Helps with clerical/office tasks, such as scheduling appointments, maintaining records, distributing mail, copies, answering phones, ordering/maintaining supplies, maintaining reception cleanliness, etc.
• Accept mail and deliveries and route to appropriate recipient.
• Manages the conference room meeting schedules and supports meeting leaders with breakfast/lunch/snack coordination as needed.
• Prioritize visitors from any regulatory agency including but not limited to USDA/FDA Inspectors, OSHA Inspectors, Local Authorities, other governmental agencies.
• Maintain a neat, welcoming & organized office environment.
• Answer all incoming calls according to all company policies with exceptional telephone skills.
• Direct phone calls to the appropriate parties as necessary.
• Take written/email messages for occupied personnel and notify them as soon as possible regarding pending messages.
• Coordinates questions and issues with the appropriate department team members.
• Addresses customer concerns and issues or escalates them as needed.
• Support the office staff with coordinating Iron Mountain document retention retrievals/send-offs.
• Manage office supply inventory.
• Manage Latitude SWAG inventory.
• Maintain confidentiality of company and customer information at all times.
• Assist with event planning and coordination.
• Provide administrative support (invoice and credit card reconciliations) to various departments as needed.
• Performs other HR duties as assigned (Filing, ordering, maintaining office supplies, etc.).

Physical Requirements/ Environment

• While performing the duties of this job, the team member is regularly required to talk and listen.
• The team member is frequently required to stand, walk, sit, and use their hands and fingers to handle or feel and reach with hands and arms.
• The team member must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Latitude 36 Foods is an Equal Opportunity Employer, and we take great pride in our diverse and talented workforce.  We are looking for diversity in candidates for employment.  We recognize that our continued success depends largely on the collective strengths of our associates.