Human Resources Administrator

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Performs routine audits as requested. 

• Performs specialized or confidential administrative duties, including researching data and preparing reports as needed. 

• Coordinate with the Purchasing Manager and prepares invoices for payment and tracks actual results versus budget. 

• Responsible for inputting and maintaining employee records. 

• Ensures behavior and appearance are in compliance with established standards.  

• Maintains a professional work environment with management and staff. 

• Participates in meetings and training as required. 

• Maintains complete confidentiality of all company information at all times. 

• Perform necessary follow-ups to meet established objectives and assist with reminders of commitments and deadlines. 

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  

• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. 

• Responsible for overall licensing process.  

• Provide exceptional guest service to internal Team Members and external candidates, to include answering questions, assisting with application process, answering phone calls and scheduling for new hire orientation. 

• Supports HR team with additional duties and projects as needed. 

Training/Development: 

• Streamlines training and organizational development activities aligned with the property’s training initiatives. 

• Designs, develops, and delivers interactive training programs for management, employee, and team development. 

• Creates training materials including manuals, handouts, and audio/visual training aids. 

• Promotes and supports all Organizational Development activities and programs. 

• Facilitates New Hire Orientation as assigned in the monthly Human Resources rotation. 

Recruiting and Staffing: 

• Maintaining the New Hire Celebration and staffing tracker. 

• Responsible for the processing and onboarding of New Hires.  

• Facilitating the gaming licensing process for new and existing Team Members (including gaming license renewals). 

• Works with Human Resources Generalist (Recruiter) in the planning and execution of company job fairs – on site or off site. 

Communications: 

• Facilitates communication and information exchange that supports property initiatives. 

• Works with vendors to ensure quality products and appropriate pricing with regard to communication materials and equipment. 

• Coordinate with Penn Entertainment Internal Communication Department regarding the creation of flyers, posters, training presentation materials and manuals, etc. to promote corporate initiatives. Writes, edits and designs newsletters and announcements. 

• Updating the HCCO Employee Handbook as needed. 

Engagement 

• Facilitate Team Member Activities based on the Human Resources Engagement Calendar. 

• Facilitate the celebration of milestone events - such as HCCO anniversaries, birthday celebrations, ACES of Pen Quarterly and annual celebration. 

Shared Services: 

• Assists in the maintenance of the HRIS as assigned (ensuring that all licenses are updated in the system – TIPS, Sportsbook gaming and Casino Gaming Licenses and all union card deduction entries are updated)   

• Enters data and ensures integrity in the data collected and recorded for separations, personnel transactions, and HRIS/Payroll alignment. 

• Assists with annual open enrollment planning, communication, and enrollment administration; facilitates the benefits presentations orientations/enrollments for all departments. Coordinate educational meetings for employees. 

• Maintains I9 information and ensuring that employees are in compliance with work authorization rules and regulations. 

• Must be 21 years of age or older
• Bachelor’s degree and a minimum of one-year related experience and/or training; or equivalent combination of education and experience preferred. 

• Advanced level skills in MS Excel, Word, and PowerPoint. 

• Previous experience in a human resources office preferred. 

• Previous HRIS experience. Experience with UltiPro and iCIMS strongly preferred. 

• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.  

• Ability to learn new systems quickly. 

• Experience in a professional office environment, preferably utilizing clerical skills. 

• Customer service experience. 

• Proficient in vocabulary, spelling, punctuation, and proofreading. Must be able to compose and prepare correspondence appropriate for the Human Resources Department. 

• Ability to operate office equipment including a photocopier, fax machine and calculator. 

• Excellent telephone manners and techniques. 

• Demonstrated ability to work independently or in a team environment. Comfort with flexibility in priorities and work assignments. 

• Must approach team member questions and concerns in a caring, confidential, and helpful manner. 

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer