A major Aerospace company is looking for a Pre-employment Investigations Associate responsible for facilitating a seamless, customer-centric onboarding experience for our new hires. This person will serve as the primary point of contact throughout the pre-employment investigation process, interacting with pre-hires, hiring managers, recruiters, and external vendors.
This is a hybrid position that requires working in-office two days a week on Tuesdays and Wednesdays at our Irving, TX site.
Responsibilities include, but are not limited to:
· Engage pre-hires to facilitate the pre-employment process, provide status, and gather additional information as needed
· Partner with Recruiting, Security, and other internal resources to successfully clear candidates to start in a timely fashion in compliance with government regulation and company policy.
· Initiate and tracks status of pre-employment investigations (background check and drug screen).
· Troubleshoot and resolve issues associated with variety of actions throughout the process
· Administer tasks within the applicant tracking and onboarding systems (Workday and ServiceNow), ensuring case documentation is accurate and complete
· Answer a broad range of questions related to the Pre-employment Investigation process from a variety of internal and external stakeholders through a variety of channels (telephone, email, text)
· Maintain accurate and complete documentation of actions utilizing organizational systems and Microsoft Office suite
· Participate in continuous improvement of processes and systems to promote efficiency and customer experience
The ideal candidate will:
· Be highly motivated, self-directed and passionate about our people
· Possess effective organization and planning skills
· Be able to manage multiple priorities and function independently with minimal supervision
· Have ability to use judgment to identify and troubleshoot issues
· Possess impeccable attention to detail
· Demonstrate excellent customer service skills with ability to communicate effectively (both verbal and written)
· Be able to thrive within a results-oriented, fast-paced, deadline-driven environment
· The selected candidate must also be able to adhere to an assigned work schedule and work a variety of shifts to support business needs across multiple time zones.
Basic Qualifications:
· Bachelor's degree and 2 years related experience or a high school diploma and 6 years related experience.
· Knowledge and previous Human Resource experience, specifically as it relates to Pre-Employment Investigations (PEI)
· Strong customer service, problem solving, and technology skills
· Broadband internet access at home with experience using web-based tools and websites to complete actions or troubleshoot issues
· Computer literate; current on new technology such as MS 365 and Microsoft Teams
· Strong verbal and written communication skills
· Effective listening, reading and comprehension skills
Preferred Qualifications:
· Knowledge and previous human resource experience in onboarding, staffing, recruiting, and pre-employment investigations (PEI).
· Experience working in an HR Service Center environment.
· Demonstrated excellence in organizational and time management skills
· Confident phone presence and exceptional customer service skills.
· Prior experience using Workday.
· Prior experience using Amazon Connect.
· Prior experience using ServiceNow.