Human Resources Assistant/Coordinator

Position Summary 

At Margaritaville Hotel Nashville, our team members create the experiences that keep guests coming back. The Human Resources Assistant/Coordinator serves as the administrative backbone of the Human Resources department, helping create a positive, engaging, and organized workplace culture for all associates. 

This position supports all aspects of the employee lifecycle including recruitment, onboarding, orientation, personnel records management, benefits administration, payroll support, associate recognition programs, training coordination, and employee events. The ideal candidate is highly organized, detail-oriented, service-focused, and capable of managing multiple priorities while maintaining confidentiality and professionalism. 

Success in this role requires exceptional organizational skills, extreme attention to detail, strong communication abilities, and a passion for creating an outstanding employee experience. This individual will serve as a key resource for associates and managers while helping maintain the fun, welcoming, and hospitality-driven culture that defines Margaritaville Hotel Nashville.  

Qualifications 

• High school diploma or equivalent required; associate's degree in Human Resources, Business Administration, Hospitality, or related field preferred. 
• Minimum one year of administrative, human resources, hospitality, or customer service experience preferred. 
• Strong written and verbal communication skills with the ability to interact professionally with associates, managers, applicants, and guests.  
• Exceptional organizational and time-management skills with the ability to manage multiple projects, deadlines, and priorities simultaneously. 
• Extreme attention to detail and accuracy when handling personnel records, onboarding documents, payroll information, benefits administration, and compliance requirements. 
• Ability to maintain strict confidentiality and exercise sound judgment when handling sensitive employee information. 
• Strong customer service mindset and a passion for creating positive employee experiences. 
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint. 
• Ability to learn and effectively utilize HRIS, payroll, scheduling, and applicant tracking systems. 
• Ability to work independently while also collaborating effectively with department leaders throughout the hotel. 
• Ability to thrive in a fast-paced hospitality environment and adapt to changing business needs. 
• Must be able to read, write, and speak English fluently. 
• Typing proficiency of 55 words per minute or greater preferred. 

Preferred Qualifications 

• Previous hotel, resort, or hospitality Human Resources experience. 
• Experience with employee onboarding, recruitment, payroll processing, benefits administration, and associate engagement programs. 
• Experience planning employee recognition events, celebrations, training programs, and culture-building activities. 
• Bilingual candidates are strongly encouraged to apply. Fluency in Spanish or Arabic is considered a valuable asset and is highly preferred. 
• Experience working with a diverse workforce in a customer-focused environment. 

Key Responsibilities 

• Serve as the first point of contact for associates, applicants, and visitors to the Human Resources office. 
• Support recruitment efforts, applicant screening, onboarding, orientation, and new hire processing. 
• Maintain personnel files, I-9 compliance records, training records, and other HR documentation with a high degree of accuracy. 
• Assist with payroll distribution, employee communications, associate recognition programs, and hotel-wide engagement initiatives. 
• Coordinate nametags, uniforms, lockers, employee notices, and onboarding materials. 
• Support associate events, celebrations, team member appreciation activities, and Margaritaville culture initiatives. 
• Assist with benefits enrollment, employee inquiries, and HR reporting. 
• Maintain organized filing systems and ensure all records remain compliant with company policies and applicable regulations. 
• Promote a welcoming, positive, and professional environment that reflects the Margaritaville brand and culture. 
• Demonstrate discretion, professionalism, and confidentiality in all interactions. 

What Success Looks Like 

• Personnel files, onboarding paperwork, and compliance records are consistently accurate and audit-ready. 
• New team members receive a welcoming and organized onboarding experience. 
• Associates receive timely support and communication from the Human Resources department. 
• Employee events and recognition programs contribute to a positive workplace culture. 
• Human Resources operations run efficiently, professionally, and with exceptional attention to detail. 
• The HR office reflects the fun, welcoming, and people-first spirit of Margaritaville Hotel Nashville.