Human Resources Business Partner, Hospital & Clinical Operations | Full-Time

Wills Eye Hospital is hiring a Human Resources Business Partner in Philadelphia, PA. In this role, you’ll provide day-to-day HR support with an emphasis on employee relations, manager coaching, recruitment support, onboarding, performance management, and policy administration. This is a Full-Time 40 hours per weekopportunity for someone who wants to partner closely with operational and clinical leadership to ensure a positive employee experience, maintain regulatory compliance, support PASNAP represented nursing staff in accordance with the collective bargaining agreement, and coordinate HR readiness activities for ACHC accreditation surveys. 

Why Join Wills Eye 

At Wills Eye Hospital, you’ll be part of a nationally recognized leader in ophthalmology and vision care. We are known for clinical excellence, innovation, and patient-centered care. 

We offer: 

• Competitive compensation and benefits such as medical, dental, and vision plans, retirement plan, tuition assistance, paid time off, and employer assistance programs (EAPs) 

• Opportunities for training, certification, and career growth 

• A collaborative, mission-driven clinical environment 

• Access to advanced technology and specialized care teams 

In this role, you’ll support the Director of HR Operations & Strategy, operational leadership, clinical leadership, and employees at Wills Eye Hospital (WEH) and Wills Eye Ophthalmology Clinic (WEOC) while helping deliver high-quality ophthalmic care. You’ll manage the organization's people-related operations and HR support for assigned departments and contribute to a positive patient experience. 

You’ll be successful if you enjoy building trusted partnerships, resolving employee relations, coaching leaders with confidence, and balancing employee advocacy, compliance, and business needs.  

Key Responsibilities 

• Serves as the primary HR contact for assigned Hospital departments and clinical practices located at the main campus, providing day-to-day guidance on employee relations, performance management, attendance, and HR policies. 

• Responds to employee relations concerns, conducts routine workplace investigations, documents findings, and partners with senior HR leadership on complex matters. 

• Coaches managers on performance management, corrective action, documentation, conflict resolution, and employee engagement. 

• Partners with Hospital and clinical leadership to support staffing, organizational effectiveness, workforce planning, and employee retention initiatives. 

• Coordinates recruitment activities with hiring managers, recruiters, and the HR team to support timely hiring and onboarding. 

• Supports onboarding and orientation activities while ensuring compliance with pre-employment, licensure, and regulatory requirements. 

• Partners with Benefits, Payroll, and HR shared services to resolve employee questions and ensure high quality service delivery. 

• Maintains working knowledge of the PASNAP collective bargaining agreement and provides guidance on contract interpretation, grievance administration, seniority, and related labor relations matters in collaboration with HR leadership. 

• Coordinates and maintains HR compliance initiatives supporting ACHC accreditation, including personnel file audits, required documentation, licensure tracking, education records, and survey readiness. 

• Supports implementation of HR policies, procedures, and organizational initiatives across assigned client groups. 

• Ensures compliance with federal, state, and local employment laws, collective bargaining obligations, and organizational policies. 

• Maintains accurate and confidential employee records in accordance with organizational and regulatory requirements. 

• Responds to HR inquiries and directs employees and managers to the appropriate resources when needed. 

• Provides cross coverage for other Human Resources Business Partners as needed. 

• Participates in HR projects, process improvement initiatives, and other duties as assigned. 

• Maintains the confidentiality of sensitive employee and organizational information. 

What You Bring 

You may be a strong fit for this role if you are detail-oriented and if you are someone who combines HR expertise with strong interpersonal and business partnership skills. You enjoy working as part of a team, communicating clearly, and supporting both patients and providers. 

Minimum Qualifications 

• Bachelor’s degree in Human Resources, Business Administration, or a related field required. 

• Minimum of 2 to 4 years of progressive Human Resources experience required, preferably in an HR generalist or business partner capacity. 

• Exposure to employee relations investigations and performance management required. 

• Knowledge of federal, state, and local employment laws and HR best practices. 

• Strong interpersonal, communication, organizational, and problem solving skills. 

• Ability to manage multiple priorities while delivering responsive customer service. 

• Ability to work primarily at the Wills Eye Hospital main campus located at 840 Walnut Street, Philadelphia, with occasional travel to other organizational locations as needed. 

Preferred Qualifications 

• SHRM Certified Professional (SHRM-CP) credential preferred. 

• Prior healthcare or hospital experience preferred. 

• Experience supporting a unionized workforce or willingness to learn labor relations principles preferred. 

• Experience with HRIS and payroll systems preferred. 

• Valid driver's license preferred. 

We know great candidates do not always meet every preferred qualification. If this role interests you and you believe you could be successful in it, we encourage you to apply. You may be a fit for other roles across our organization. 

About Wills Eye Hospital 

Wills Eye Hospital is a world-renowned leader in ophthalmology, ranked among the top eye hospitals in the nation by U.S. News & World Report. Established in 1832, Wills Eye is one of the oldest and most respected eye care institutions in the world. 

Each year, our team provides specialized care to more than 250,000 patients, ranging from routine eye conditions to complex, sight-threatening diseases. Through advanced surgical capabilities, innovative research, and a commitment to clinical excellence, we continue to shape the future of vision care. 

Ready to take the next step? Apply today for our Human Resources Business Partner opportunity in Philadelphia, PA. 

Recruitment Process Safety: Official recruitment communications from Wills Eye will only come from an authorized @willseye.org email address. Wills Eye will never ask for payment, banking information, Social Security numbers, or other sensitive personal information during the early stages of recruitment, and we do not extend offers without a formal interview process. If you receive a suspicious message or offer, please do not click links, open attachments, or share personal information. Please note Wills Eye does not offer remote positions.