Human Resources Consultant Employee & Labor Relations

Immediate need for a talented Senior NICE CXone Reporting & Analytics Engineer (CCaaS Cloud Migration). This is a Fulltime opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID: 26-19326

Pay Range: $122000/hr - $136000/annum. Traveler benefits as per agency package. (Benefits vary by vendor and assignment).

Key Responsibilities:

• Support NICE CXone Reporting, Analytics, and cloud reporting environments.
• Troubleshoot reporting discrepancies, dashboard issues, and data quality problems.
• Develop and optimize operational and executive dashboards.
• Support enterprise contact center analytics and reporting initiatives.
• Perform root cause analysis for reporting and data issues.
• Validate reporting accuracy across multiple enterprise systems.
• Support real-time and historical reporting environments.
• Assist with enterprise contact center migration from legacy platforms to NICE CXone Cloud.
• Work closely with operations, engineering, and business stakeholders.
• Support API integrations, ETL processes, and cloud-based reporting solutions.
• Analyze contact center KPIs and recommend operational improvements.

Key Requirements and Technology Experience: 

• 5+ years supporting NICE CXone cloud environments.
• Experience implementing or supporting NICE CXone Cloud.
• Experience with contact center reporting and analytics.
• Experience migrating contact centers to NICE CXone Cloud.
• Advanced SQL skills.
• Hands-on Databricks experience.
• Experience with contact center KPI reporting.
• Experience supporting enterprise reporting environments.
• Strong troubleshooting and analytical skills.
• NICE Interaction Analytics
• NICE Performance Management
• NICE QM
• NICE Nexidia
• Power BI
• Tableau
• API integrations
• ETL
• Cloud Data Platforms
• Healthcare Contact Center
• ITIL
• NICE CXone Certification
• Power BI Certification
• Tableau Certification
• AWS
• Azure
• ITIL Foundation

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration.

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