Human Resources Generalist

About Troutbeck

A cherished heritage of hospitality has been distilled into the spirit of welcome you feel within Troutbeck. Created to delight and impress, Troutbeck is sumptuously designed and restored, brimming with splendor and perfectly appointed in every detail. It is reflected by a world-class team whose personalized, anticipatory intimate service is geared to providing a world class guest experience.

Who We Are

We value our staff, our guests, our community, and are committed to preserving the environment we inhabit. Our culture is all about collaboration, dedication, and best-in-class customer service. Details matter at Troutbeck. We love what we do, and we love rolling up our sleeves to help each other in any department, in any way. When any one person or department succeeds - we all succeed!

Job Summary

The Human Resources Generalist supports all aspects of human resources operations within a hospitality environment,. This role is responsible for recruiting, onboarding, employee relations, training and development, benefits administration, compliance, performance management, and fostering a positive workplace culture that supports exceptional guest service.

Compensation: $65,000 - $75,000 annually

Key Responsibilities

Recruitment & Staffing

Assist with workforce planning and staffing needs.

Post job openings, screen candidates, and coordinate interviews.

Conduct reference checks and employment verifications.

Manage hiring and onboarding processes for new employees.

Participate in job fairs and recruitment events.

Employee Relations

Serve as a point of contact for employee questions and concerns.

Assist managers with employee performance and disciplinary matters.

Investigate employee complaints and recommend resolutions.

Promote employee engagement and retention initiatives.

Support conflict resolution and maintain a positive work environment.

Training & Development

Coordinate new hire orientation programs.

Track mandatory training and certifications.

Assist with leadership development and employee training programs.

Identify opportunities for employee growth and career development.

Compensation & Benefits

Support benefits enrollment and employee education regarding benefit programs.

Maintain employee records related to compensation and benefits.

Assist with payroll coordination and timekeeping issues.

Respond to employee inquiries regarding pay and benefits.

Compliance & HR Administration

Ensure compliance with federal, state, and local labor laws.

Maintain personnel files and HR information systems.

Support workplace safety initiatives and workers' compensation processes.

Prepare HR reports and maintain employment documentation.

Assist with policy development and implementation.

Performance Management

Coordinate performance review processes.

Track employee goals and development plans.

Support managers in performance improvement initiatives.

Analyze turnover and retention data to identify trends.

Qualifications

Education

Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field preferred.

Experience

2-5 years of Human Resources experience.

Hospitality industry experience preferred.

Experience with recruitment, employee relations, and HR compliance.

Skills & Competencies

Strong knowledge of employment laws and HR best practices.

Excellent communication and interpersonal skills.

Strong organizational and time-management abilities.

Ability to handle confidential information with discretion.

Proficiency with HRIS systems and Microsoft Office Suite.

Customer service-oriented mindset.

Ability to work effectively in a fast-paced hospitality environment.

Physical Requirements

Ability to sit, stand, and walk for extended periods.

Occasional lifting of up to 25 pounds.

Ability to visit various operational departments as needed.

Preferred Certifications

SHRM-CP, SHRM-SCP, PHR, or similar HR certification preferred.

Key Performance Indicators (KPIs)

Time-to-fill open positions.

Employee retention rate.

New hire onboarding completion rate.

Employee engagement scores.

Training completion rates.

Compliance and audit results.

Turnover reduction metrics.