Human Resources Generalist

SUMMARY

The Human Resources Generalist provides professional-level support across key HR functions including benefits administration, employee relations, leave management, and compliance. This role partners closely with leadership to promote a positive employee experience and ensure alignment with company policies and legal requirements.

RESPONSIBILITIES BY COMPETENCY:

(bolded text denotes an essential function of the position)

Business Results Orientation

       Maintain accurate and up to date employee data within the HRIS to support reliable reporting, compliance, and timely responses to internal inquiries

       Serve as a primary point of contact for team members, providing guidance on HR programs, benefits, policies, and procedures

       Monitor and support the performance management process, identifying opportunities for improvement and ensuring consistent application across the organization

       Administer workers’ compensation claims from start to finish, including timely filing, coordination of care, communication with stakeholders, and thorough documentation

       Manage FMLA and all other leave of absence programs, ensuring compliance with applicable laws and accurate recordkeeping

       Ensure adherence to attendance expectations and promote a culture of safety by following and reinforcing established safety practices

       Maintain and update the Policy Manual to ensure accuracy, compliance, and alignment with organizational standards

       Complete OSHA reporting requirements accurately and within designated timelines Coordinate and track employee accommodations, ensuring compliance with ADA and internal processes

       Manage unemployment claims, including documentation, responses, and participation in appeal hearings as needed

       Partner with HR leadership to address employee relations matters, providing support in investigations and resolution of workplace concerns

       Perform additional duties as assigned to support the overall effectiveness of the HR function

Communication

         Keep the HR Manager informed about any customer concerns or problems

         Communicate effectively Human Resource/Payroll related practices, policies, and procedures to the organization

         Communicate in a professional, effective and appropriate manner with internal and external customers 

       Develop and implement effective communication and education plans related to assigned areas of responsibility, including but not limited to benefits, compensation, worker’s compensation, leaves of absences, wellness etc.

       Maintain designated portions of HRIS, including reports, and data entry

       Communicate effectively with supervisors, employees, claims adjusters, medical providers, and others involved in the worker’s compensation claims process

       Support key employee communication strategies regarding company benefits

       Establish effective communication with various vendors to ensure satisfaction with programs and practices

Customer Service Orientation

       Ensure timely action to internal and external customer inquiries and needs

       Assist customers with questions regarding human resources programs, offerings, policies, and procedures

       Seek feedback and listen to expectations of customers

       Maintain and develop relationships with supervisors, employees, and members of management

       Complete site and/or customer visits as required

       Assess alternatives for existing leave programs offered and recommend changes that may make leave programs more competitive

       Develop new and improved practices and procedures to provide more value-added services to customers

Developing Talent

       Attend training to further enhance professional development, understanding of company goals and strategy and complete training as required to meet regulatory compliance and company guidelines

       Coach employees on existing policies and procedures

       Cross train other team members in area of responsibility and cross train in other areas within the department to ensure adequate resources are available for customers 

       Coach management group on established policies and procedures as it relates to compensation, performance management, leaves, etc.

       Work as a team member to help improve individual, department, and organizational productivity 

Technical Expertise

       Ensure compliance with federal, state, and local regulations concerning employment including but not limited to ADA, FMLA, EEO, ERISA, FLSA and OSHA within area of responsibility

       Monitor HIPAA privacy compliance

       Maintain metrics related to areas of responsibility, including but not limited to leave of absences, worker’s compensation, wellness, etc. 

       Develop and maintain job procedures for areas of responsibility

       Adhere to all Wallis Companies safety policies and report all safety incidents to supervisor immediately

       Maintain and update salary grades, compensation structure, policies/procedures, and all other aspects of base and bonus compensation

       Provide support with job descriptions 

       Complete all required OSHA reporting, ensuring accuracy and timeliness

Supervisory Responsibilities

This position does not currently include direct reports but may provide mentorship or project leadership opportunities in collaboration with other HR team members.

Qualifications

(bolded font denotes an essential qualification of the position)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:                                       Bachelor’s Degree in Human Resources or Related Field; Master’s                                                                          degree in Human resources or related field

Experience:                                      Minimum 5 years of progressive HR experience, including direct

experience in benefits administration, leave management, compensation, and HR systems

Language Skills:                       Ability to read, write, speak, and understand English in a manner

that is sufficient for effective communication with groups of managers, clients, customers and the general public

Skills and Abilities:       

(May be representative but not all-inclusive of those commonly associated with the position)

  Ability to analyze HR data and metrics to inform decisions and improve processes

  Experience with or ability to quickly learn HR technologies such as HRIS, payroll platforms, or employee engagement systems (e.g., ADP, Paycom, Paylocity, BambooHR, etc.)

  Serve as a trusted resource for employees and leaders, handling sensitive information with professionalism, empathy, and integrity

  Ability to apply analytical and interpretive skills to problem solve

  Ability to use discretion with confidential information

  Organizational skills in a fast paced and ever-changing environment

  Ability to use judgment in the analysis of facts and circumstances surrounding individual problems and transactions and in the determination of actions to be taken within the limits of standard or accepted practice

Technology, Tools, and Equipment:

  Computer

  Microsoft Office

  HRIS platforms

  Telephone