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Human Resources Generalist

City of Gaithersburg

Gaithersburg, MD

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JOB DETAILS
SALARY
$72,000–$82,000 Per Year
SKILLS
ADP, Accidental Death and Dismemberment (AD&D), Analysis Skills, Applicant Tracking System, Best Practices, Budget Management, City Administration, Cloud Computing, Communication Skills, Compensation and Benefits, Computer Skills, Continuous Improvement, Credit Union, Customer Relations, Customer Support/Service, Data Management, Data Quality, Dental Insurance, Dentistry, Detail Oriented, Diversity, Employee Assistance Plan, Employee Relations, Employment Law, English Language, Establish Priorities, Flexible Spending Accounts, Government, HRIS/HRMS, Healthcare, High School Diploma, Human Resources, Human Resources Certification, Human Resources Processes, Human Resources Software, Identify Issues, Insurance, Leadership, Maintain Compliance, Military, Multilingual, Multitasking, Onboarding, Operations Management, Organizational Skills, PHR (Professional in Human Resources), Payroll Administration, People Management, Performance Management, Policy Implementation, Prescription Drugs, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Process Improvement, Recreation, Recruiting Strategy, Regulatory Compliance, Reporting Skills, Safety/Work Safety, Social Media, Society for Human Resource Management (SHRM), Software Design, Spanish Language, Statistical Reports, Student Loans, Team Player, Time Management, Training/Teaching, Transaction Processing/Management, User Interface/Experience (UI/UX), Workforce Management
LOCATION
Gaithersburg, MD
POSTED
Today
Salary: Depends on Qualifications
Location : City Hall, 31 South Summit Avenue, Gaithersburg, MD
Job Type: Full-Time
Job Number: FY2026-01097
Department: Human Resources
Division: Human Resources (1135)
Opening Date: 05/15/2026
Closing Date: Continuous
FLSA: Exempt

Description
The is seeking an experienced, customer-focused Human Resources Generalist to join our small collaborative HR team. The role performs routine to advanced administrative and technical work across multiple HR functional areas, supporting City employees, retirees, job applicants, supervisors/managers, senior leadership, elected officials, and the public. The position is ideal for someone who likes variety intheir day, and enjoys being a trusted resource, solving problems, and driving HR initiatives that make a meaningful impact.

With considerable independence, this position supports a wide range of HR operations and workforce management including recruiting, benefits administration, HRIS data management, payroll processing, leave and attendance tracking, onboarding/offboarding, performance management, training and development, employee relations, health and safety, classification/compensation, diversity, employee engagement, and regulatory compliance. Work involves substantial interaction with employees, retirees, and the public, providing assistance, responding to HR related inquiries, and explaining HR programs, processes, and policies.
A primary focus of this position is to serve as a key administrator of the City's cloud-based human resources software suite designed specifically for the public sector (NEOGOV) that automates and supports the entire employee life cycle (recruiting, applicant tracking, onboarding/offboarding, performance management, and training and development) through one centralized platform. The successful candidate will provide assistance to applicants, candidates, and employees/managers to help ensure a positive user experience in all modules, coordinate the hiring/onboarding process to welcome new employees and help prepare them for their new positions, and ensure a seamless transition from "candidate" to "employee."
We are looking for an individual who enjoys working in a fast-paced, team oriented, collaborative environment, likes to be challenged, excels at maintaining accuracy and confidentiality, possesses laser-focused attention to detail to ensure high-quality, error-free deliverables, and values the opportunity to do meaningful work that helps shape a positive employee experience. The position offers an opportunity to make a difference while learning, growing, and expanding the HR skill set in a wide variety of HR function areas. The ideal candidate will be genuine and approachable, possess an outstanding work ethic and positive attitude, and be flexible, creative, quick to learn, and able to anticipate needs of individuals and the organization. The successful candidate will be supremely organized and detail-oriented with excellent proactive instincts for how best to be of help in a rapidly changing environment with competing priorities. They must possess excellent time management skills, solid analytical and problem solving abilities, and be able to foster effective relationships with customers at all levels and develop work methods and procedures with initiative and good judgment. Fluency in English and Spanish is highly desirable.
Starting salary for this position is negotiable within the anticipated target hiring range ($72,000 - $82,000) and will be offered at a level consistent with the relevant experience and qualifications of the candidate. The City provides comprehensive insurance benefits (medical, dental, vision, life), paid time off, generous retirement contributions, health and wellness programs, tools to assist with paying down student loan debt and managing student loans, training and professional growth and development opportunities, and excellent work/life balance.

Job Functions
What you will do with us:
  • Serve as a key administrator of the City's NEOGOV software suite; provide assistance, training, and/or support to candidates, employees and managers; develop and administer initiatives to streamline processes and more efficiently track data; generate statistical reports; troubleshoot system problems.
  • Support full-cycle recruitment efforts including assisting with executing recruitment strategies aimed at attracting a diverse applicant pool and hiring the most qualified candidates; assist departments with candidate review and the interview, selection, and hiring processes; participate on interview panels; maintain active candidate engagement throughout the hiring/onboarding process.
  • Enter HR transactions for payroll processing; ensure accurate HR data for bi-weekly payroll processing; conduct required follow-up on any payroll issues.
  • Serve as a welcoming, accessible point of contact for employees at all stages of their employment journey.
  • Partner with employees and managers to provide guidance on HR policies, processes, and best practices.
  • Respond to requests and inquiries; help resolve routine workplace questions, document concerns, and escalate issues appropriately.
  • Collaborate with the HR team to streamline workflows, improve processes, and support department-wide projects and initiatives.
  • Participate in personnel and department budget development and preparation.
  • Assist in the development and implementation of HR policies and procedures and their dissemination through various types of communication.
  • Maintain accurate HRIS data and ensure compliance with federal, state, and local employment regulations.
  • Perform research, compile information, and prepare reports to provide information to HR and City departments.
  • Act as HR team representative in various meetings, trainings, and outreach efforts.
  • Work on special projects as assigned by the HR Director.
  • Provide outstanding service, pursue continuous improvement, and exceed expectations.
Key job responsibilities are highlighted above; please to view the complete classification description for the Human Resources Generalist position. The classification description indicates the full salary range established for this position to provide opportunity for growth and development (Grade 108 in the City's FY 2026 Schedule of Salary Ranges).

Qualifications
What you will need to be considered:
  • Relevant Associate's Degree and at least 3 years of HR-related professional experience, ideally in a generalist capacity.
  • Strong knowledge and experience in HR fundamentals, including compliance with federal, state, and local employment laws and regulations (e.g., FMLA, ADA, ACA, FLSA, EEO, COBRA, Maryland FAMLI).
  • Ability to stay organized, prioritize effectively, manage multiple tasks in a fast-paced environment, and meet firm deadlines.
  • Desire to take ownership of new and unfamiliar tasks and assignments.
  • Demonstrated superior written/verbal communication and customer service skills.
  • Strong computer skills (MS 365) including experience with HRIS system workflows and applicant tracking/HR management systems; previous experience with ADP Workforce Now and/or NEOGOV (Insight, Onboard, Perform, Learn) is a plus.
  • A proactive, solutions-oriented mindset and comfort working both independently and collaboratively.
  • Fluent in English and Spanish highly desirable; eligible for a $2,080 annual multilingual stipend if approved.
  • The ability to respond to sensitive inquiries and/or complaints with professionalism and strict confidentiality.
  • Current professional HR certification such as PHR, SHRM-CP, or PSHRA-CP a plus.
  • Or any acceptable equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities to satisfactorily perform job duties.
Additional Information
Interested applicants must submit the following to be considered:
  • A complete online application
  • Current Resume (attached to the online application)
  • Letter of Interest (attached to the online application) - include why you are interested in this position and highlight the special skills and abilities that make you uniquely qualified to serve in this position
Review of applications will begin immediately, so prompt application is strongly encouraged. The position will remain open until filled; recruitment will close without notice when a sufficient number of qualified applications are identified or all hiring decisions have been made.
This is a full-time salaried "exempt" position requiring a minimum of 40 hours per week (not eligible for overtime compensation under the provisions of the Fair Labor Standards Act and the City's personnel regulations). This position can accommodate some remote work (at the discretion of the Department Director). Direct deposit of paychecks is a condition of employment for all City of Gaithersburg employees.
The successful candidate will be subject to a pre-employment background investigation. The City has established an alcohol-free, drug-free, and smoke-free workplace which applies to any person employed by, conducting business with, or applying for a position with the City. Each employee, as a condition of their employment, may be required to participate in pre-employment and reasonable suspicion testing. Employees classified as safety sensitive are also subject to immediate post accident and random testing.
For more information about the position, or questions regarding the online application process, please contact the Department of Human Resources at or 301-258-6327.
This recruitment will establish an eligibility list which will be used to fill the current vacancy and may be used to fill other openings in this classification which occur in the next 12 months.
The City of Gaithersburg offers its full-time employees a broad range of benefits to enhance their personal and professional lives. Employees are eligible on their first day of employment (unless otherwise specified). We provide employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance.

HEALTH BENEFITS
  • Medical, Dental & Vision Coverage - employer pays 85% of premium in each tier
  • Multi-tiered coverage options (single, single + spouse, single + child, single + children, family)
  • Retirement Health Savings contribution (for non-participants in medical or dental plans)
Medical Insurance
  • CIGNA HealthCare Open Access Plan
  • Prescription Drug Plan
  • Wellness Initiatives
Dental Insurance
  • Sun Life Indemnity Plan
  • Use a dentist of choice or participating dentist for increased savings
  • Basic or Enhanced Plans offered
Vision Insurance
  • National Vision Administrators
  • Use a provider of choice or participating provider for increased savings
RETIREMENT SAVINGS PLANS
  • Eligible for immediate enrollment in all plans upon hire
  • 401A - Employer contribution equivalent to 8% of employee's annual base salary; fully vested after 5 years
  • 401K - Employer 3% matching contribution on the first 5% of employee's annual base salary contributed by the employee; fully vested after 5 years
  • 401A Supplemental - Additional 5% employer contribution to eligible employees in the Public Works and Police Departments who have physically demanding jobs on a consistent basis; fully vested after 10 years
  • 457-deferred compensation plan and Roth IRA (employee contributions only)
PAID LEAVE
  • Vacation (12 - 24 days accrued annually; accrual rate based on years of service)
  • Sick Leave (13 days accrued annually; unlimited accrual)
  • Personal Leave (28 hours granted annually)
  • Family Care Leave (up to 8 weeks in rolling 12-month period for eligible employees) to care for newborn/newly adopted/newly placed child or family member
  • Holidays (11 holidays observed each year)
  • Volunteer Service (12 hours granted annually)
  • Jury duty, bereavement leave, military leave (as needed)
ADDITIONAL BENEFITS
  • Flexible Spending Accounts
  • Tools to assist with paying down student loan debt and managing student loans
  • Employer paid Basic Life and AD&D Insurance
  • Long-Term Disability & Workers' Compensation Insurance
  • Multilingual Stipend ($2,080 per year for eligible employees, paid biweekly)
  • Language Learning Program (through Babbel)
  • Housing Stipend (Up to $3,600 per year for eligible employees)
  • Tuition Assistance (Up to $5,250 per year eligible after 1 year of service)
  • Healthy Lifestyle Incentives
  • Employee Assistance Program
  • First-Time Homebuyer Assistance
  • Ongoing Training/Personal Development Programs
  • Credit Union
  • Recreation & Leisure Opportunities & Discounts
  • Direct Deposit (required)
Click on the link below to view general information about the benefits available.

(pdf)
01

Each applicant must complete this supplemental questionnaire as part of the application screening and selection process. The information you provide will be reviewed and may be used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information ("see resume" is not acceptable) may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within your application?
  • Yes
  • No

02

Indicate the highest level of education obtained.
  • High School Diploma or GED
  • Associate's Degree
  • Bachelor's Degree or Higher
  • Other

03

Indicate the area of study in which your college degree was obtained (if applicable) and/or any relevant course work or other training (include date of completion).
04

How many years of professional human resources related work experience do you have?
  • None
  • Less than three years
  • Three years or more

05

Has any of your professional human resources experience been gained in the public sector?
  • Yes
  • No

06

Do you have experience using ADP Workforce Now in the last three years?
  • Yes
  • No

07

Do you have experience using NEOGOV (Insight, Onboard, Perform, and/or Learn) in the last three years?
  • Yes
  • No

08

Please list any other Human Resources Information System, applicant tracking, talent management system, or other HR related software you have used within the last three years. If none, please state "None."
09

List any relevant current professional certifications, licenses, or other credentials that you possess. Include the date completed or attained. If none, please state "None."
10

Are you able to communicate fluently in English (speaking, reading, writing, and understanding)?
  • Yes
  • No

11

Are you able to communicate fluently in Spanish (speaking, reading, writing, and understanding)?
  • Yes
  • No

12

Please list any languages (other than English or Spanish) in which you are fluent (speak, read, write, and understand).
13

How did you first learn about this employment opportunity?
  • City of Gaithersburg Website
  • Job Interest Card Notification
  • Indeed
  • GovernmentJobs.com
  • Other Website
  • Social Media
  • Friend or Relative
  • I am currently a City employee
  • Other

Required Question

About the Company

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City of Gaithersburg

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