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Human Resources Generalist

Hotel Zena

Ketchum, ID

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JOB DETAILS
SALARY
SKILLS
Administrative Skills, Communication Skills, Computer Skills, Corporate Policies, Customer Support/Service, Detail Oriented, Documentation, Employee Orientation, Fitness, Human Resources, Interpersonal Skills, Interviewing Skills, Leadership, Lift/Move 20 Pounds, Maya, Microsoft Office, Multilingual, Multitasking, Newsletter, OSHA, Onboarding, Operational Support, Operations, Operations Processes, Organizational Skills, Payroll Forms and Checks, Performance Analysis, Performance Reviews, Process Management, Record Keeping, Spa Services, Team Player, Time Management, Worker's Compensation
LOCATION
Ketchum, ID
POSTED
1 day ago
Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy's portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal's Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Location

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho's Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Overview

Located at the southeast corner of Main Street and River Street East-the gateway to downtown Ketchum, Idaho-and just minutes from Bald Mountain's River Run base, this exceptional property will debut as Sun Valley's first luxury hotel and for-sale residence offering. As part of the Viceroy team, you'll help bring our signature experiential hospitality to one of North America's most iconic, year-round mountain destinations.

Compensation: $60,000.00/yr

Support the Human Resources department through recruitment coordination, onboarding, training initiatives, employee engagement, and daily HR operations. This role serves as a key point of contact for associates and leaders while helping create a welcoming, service-focused, and culture-driven employee experience aligned with the standards of a luxury hospitality environment.

Responsibilities

  • Support the recruitment and onboarding process including interview coordination, candidate communication, onboarding paperwork, and pre-employment processes.
  • Coordinate and facilitate engaging New Hire Orientation sessions that create a welcoming and positive first impression for all associates.
  • Present company policies, benefits, service standards, and training materials to new hires with professionalism, energy, and confidence.
  • Serve as a visible, approachable, and enthusiastic representative of the Human Resources department.
  • Help foster a positive, service-focused, and culture-driven work environment aligned with the standards of a luxury hospitality operation.
  • Lead and support employee engagement initiatives including recognition programs, associate events, internal communications, bulletin boards, celebrations, and morale-building activities.
  • Assist with internal HR communications, employee announcements, newsletters, and opening-related initiatives.
  • Partner with department leaders to support onboarding schedules, training coordination, and associate communication.
  • Maintain HR records, employee files, onboarding documentation, and departmental tracking reports accurately and confidentially.
  • Assist with payroll action forms, status changes, performance review tracking, and other HR administrative support functions.
  • Support compliance-related processes including I-9 documentation, OSHA tracking, Workers' Compensation administration, and other HR compliance responsibilities.
  • Serve as the first point of contact for associates, applicants, and visitors to the Human Resources office, creating a warm and professional experience.
  • Support the Director of Human Resources with special projects, training initiatives, pre-opening activities, and operational support as needed.
Qualifications
  • Previous hotel, hospitality, administrative, or Human Resources experience preferred.
  • Strong interpersonal and communication skills with the ability to interact professionally with employees, applicants, guests, and leadership.
  • Organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
  • Ability to maintain confidentiality and handle sensitive information with professionalism.
  • Strong customer service mindset and a positive, team-oriented attitude.
  • Comfortable learning new systems, processes, and hotel operations.
  • Basic computer proficiency including Microsoft Office programs and general administrative skills.
  • Ability to work under deadlines and adapt to changing operational needs.
  • Ability to work independently while also collaborating effectively with other departments.
  • Professional appearance and demeanor consistent with a luxury hospitality environment.
  • Ability to occasionally lift or move up to 20 pounds.
  • Bilingual skills are a plus, but not required.
  • Must be able to attend required meetings, trainings, and onboarding activities as scheduled.
  • Must be dependable with regular and reliable attendance.

About the Company

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Hotel Zena

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