Human Resources Generalist

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

Title: Human Resources Generalist

Employee Classification: Other Professionals

Institution: Southwest Tennessee Community College

Department: Human Resources

Campus Location: STCC - Union Avenue Campus

Job Summary

The Human Resources Generalist, reporting to the Director of People and Culture, provides professional guidance, coordination, and support for various aspects of human resources administration.

These include and are not limited to: benefits, classification and compensation, consultative services, employee relations, organizational design, performance management, and talent management.

Job Duties

• Provide technical guidance and consultative support to employees, management and leadership regarding employment issues and human resources best practices.
• Provide coaching to management and employees to encourage effective communication, objective problem resolution, and productive development conversations.
• Collaborate with managers to identify issues and enhance organizational design, development or training needs. May provide training to employees.
• Coordinate and facilitate the performance evaluation process, ensuring evaluations are conducted on time, and managers provide constructive feedback to employees.
• To analyze performance, gather data to identify trends, strengths, and areas for improvement within the workforce. Generate reports on outcomes, providing insights to senior leadership.
• Provide consultative support and technical expertise to employees on an individual or group basis regarding specific health and welfare, and/or retirement programs covering areas such as benefits eligibility, enrollment, status changes, and offerings.
• Meet with employees and/or dependents to facilitate problem resolution and provide information.
• Review forms and/or requests, and ensure that required documentation is complete, accurate, and appropriately process.
• Prepare reports and ensure compliance with regulatory guidelines, requirements, and policy.
• Assist in coordinating annual open enrollment process. As required, make formal presentations to employees concerning benefit programs.
• Assist in the administration and implementation of compensation programs and initiatives. Analyze a variety of compensation-related actions, and process appropriately.
• Review and process employee pay changes, status changes, and job change requests.
• Review requests for new positions and job changes.
• Utilizing various sources conduct thorough job evaluations (e.g., position questionnaires, job descriptions, and managers) to determine most appropriate job classification.
• Conduct audits through review of submitted documentation and/or discussion with requester, make determination, and ensure compliance.
• Create and periodically revise job descriptions and specifications for compensation. Ensure new/revised job description content is updated in internal systems.
• Ensure appropriate use of job descriptions for posting of new positions and accuracy and completeness of information.
• Assist in the maintenance of job and compensation data in internal systems, tracking and monitoring compensation data and activity.
• Assist with data gathering, completion, and submission of market surveys.
• Research and collect data for special projects and/or review data gathered by others for reasonableness and accuracy.
• Assist in identifying sources for background and/or supporting information (e.g., historical, legal, and general practices). Organize and summarize documents and findings.
• Advise, interpret, communicate, and participate in the development of human resources policies, practices, and processes. Seek efficiencies and recommend improvements in processes and internal systems.
• Assist supervisor in areas of responsibility during peak volumes and/or employee absences. Responsible for maintaining accurate employee records. Performs other duties as assigned.
• Maintain currency with, understand and ensure compliance with Southwest Tennessee Community College and the Tennessee Board of Regents policies, procedures, requirements, and applicable legal regulations that may affect human resources.

Minimum Qualifications

• A degree in Human Resources, Business Administration, or a related field.
  
• Minimum of 3-5 years of experience in a Human Resources role, with direct experience in any of the functional areas mentioned above.
  
  • Preferred: Human Resources Generalist in Higher Education.
    
• Proficiency in MS Office Suite, and experience using HRIS applications and analytics.
  
  • Preferred: Proficient with Ellucian Banner.

Preferred Qualifications

• Certified Compensation Professional (CCP)
  
• Professional in Human Resources (PHR), or Senior Professional in Human Resources (SPHR) or Society for Human Resource Management
  
• Certified Professional (SHRM-CP) or Senior Certified Professional (SHRM-SCP)

Knowledge, Skills, and Abilities

• Directly related human resources generalist experience.
  
• Working knowledge of principles and practices of human resources administration.
  
• Knowledge of human resources, benefits, compensation administration, disability, disciplinary actions, employee relations, information systems, performance management, organizational development, workers’ compensation, and workforce planning.
  
• Knowledge of relevant federal, state, local laws and regulations.
  
• Demonstrated effective oral and written communications, and excellent interpersonal skills. With the ability to engage effectively with employees at all levels of the organization.
  
• High level of discretion and confidentiality when dealing with human resources matters.
  
• Empathic and interpersonal skills for effective employee relations.
  
• Sound judgement. Effective problem-solving skills and resourceful thinking.
  
• Attention to detail and an analytically driven mindset.
  
• Proficient in performing administrative tasks and responsibilities.
  
• Excellent organizational and multitasking skills, with the ability to prioritize tasks and manage deadlines.
  
• Advanced computer skills, including data entry, data processing, communication tools, and human resources and payroll software.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below: 

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. 

The following person has been designated to handle inquiries regarding nondiscrimination policies:  Dr. Brandon Johnson, Director of People & Culture, myhr@southwest.tn.edu, 737 Union Ave, Memphis, TN 38103, 901-333-5000. See the full non-discrimination policy.