Human Resources Generalist

About Us
Montgomery Whitewater is a premier outdoor recreation and entertainment destination. From world class whitewater rafting and kayaking to high canopy ropes courses, live music, and full-service dining, we provide incredible experiences for our guests.

Behind those experiences is a dynamic, multi departmental team of roughly 160 year round and seasonal employees spanning Outdoor Activities, Food & Beverage, Guest Services, Retail, and Facilities & Maintenance. 

We are seeking a hands-on Human Resources Generalist to support day-to-day HR functions, assist employees and department leaders, and help maintain consistent and compliant people operations across the organization.

Location: Montgomery, AL ; On-Site; Remote work is not available for this position.
Classification: Full-Time
Salary Range: $55,000 – $68,000 DOE
Reports To: Board of Directors

The Role

The Human Resources Generalist will support Montgomery Whitewater’s daily HR administration and employee support functions. This position will assist with recruitment, onboarding coordination, employee records, benefits support, workers’ compensation administration, compliance tracking, training coordination, and communication between employees, department leaders, and external HR, payroll, and benefits partners.

This role is intended to be a practical, hands-on HR support position rather than a senior management role. Payroll and timekeeping will be handled through Jackson Thornton, with the Human Resources Generalist responsible for helping collect, review, and communicate necessary employee information. One Digital will continue to support certain HR programming and onboarding resources, with the Human Resources Generalist helping facilitate those processes internally.

The Human Resources Generalist will serve as a helpful and confidential point of contact for employees while escalating employee relations concerns, workplace conflicts, investigations, or disciplinary matters to the appropriate leadership, Board designee, or external advisor as needed.

Recruitment & Hiring Support

• Assist with recruitment efforts for year-round and seasonal positions.
• Post job openings and help maintain current job descriptions.
• Screen applications and coordinate interviews with department leaders.
• Assist with reference checks, background checks, and other pre-employment requirements as needed.
• Communicate with candidates throughout the hiring process.
• Support department leaders in identifying staffing needs and seasonal hiring priorities.

Onboarding & Employee Lifecycle Support

• Coordinate new hire onboarding activities and help ensure employees complete required paperwork and training.
• Work with One Digital and other external partners to facilitate onboarding programming and resources.
• Maintain compliance with Form I-9 requirements and employment eligibility verification.
• Help communicate company policies, procedures, and expectations to new employees.
• Process employee status changes, promotions, transfers, and separations.
• Maintain accurate employee records throughout the employee lifecycle.

Payroll & Timekeeping Coordination

• Serve as an internal point of contact for payroll and timekeeping information.
• Coordinate with Jackson Thornton regarding payroll-related employee updates, including new hires, terminations, wage changes, PTO information, and employee status changes.
• Help collect and review payroll-related information from department leaders before submission.
• Assist employees with basic payroll and timekeeping questions and direct more complex issues to the appropriate external partner.
• Maintain confidentiality of all personnel, payroll, and employee information.

Benefits Administration Support

• Serve as a point of contact for employees with basic benefit-related questions.
• Coordinate with One Digital, insurance brokers, benefits providers, and other external partners as needed.
• Assist employees with benefits enrollment, qualifying life events, and benefit change processes.
• Help coordinate annual open enrollment communication and employee reminders.
• Distribute benefits materials and educational information to employees.

Employee Support & Issue Escalation

• Serve as a confidential and approachable resource for employees seeking HR-related guidance.
• Help employees understand policies, procedures, and available resources.
• Document employee concerns and escalate workplace issues, complaints, conflicts, or sensitive matters to the appropriate leadership, Board designee, or external advisor.
• Support managers with basic policy questions and employee documentation processes.
• Help promote consistent application of organizational policies across departments.
• Assist with follow-up and documentation as directed.

Compliance & Records Management

• Maintain accurate personnel files and HR records in accordance with applicable federal and state requirements.
• Track required employee documentation, certifications, training records, and acknowledgments.
• Assist with employment verifications, unemployment claims, audits, and regulatory inquiries.
• Coordinate with external HR, legal, payroll, and compliance resources as needed.
• Help ensure required workplace notices, policies, and documentation remain current.

Workers’ Compensation & Safety Coordination

• Assist with workers’ compensation claims from initial incident reporting through follow-up and return-to-work coordination.
• Maintain injury and incident documentation.
• Coordinate communication between employees, supervisors, medical providers, insurance carriers, and external administrators.
• Maintain OSHA logs and required safety-related documentation.
• Support department leaders in maintaining required safety training records.

Training & Employee Communication

• Coordinate employee training initiatives, including workplace conduct, harassment prevention, safety, and compliance training.
• Help distribute training materials and track completion.
• Assist department leaders with employee policy acknowledgments and required documentation.
• Support internal communication related to HR policies, benefits, onboarding, and employee resources.
• Help reinforce a positive workplace culture aligned with Montgomery Whitewater’s mission and values.

HR Reporting & Administrative Support

• Maintain basic HR metrics related to staffing, turnover, hiring, onboarding, training completion, and employee records.
• Prepare routine HR reports as requested by leadership or the Board.
• Help identify recurring HR questions, issues, or administrative gaps.
• Provide general administrative support for HR-related projects and initiatives.

Qualifications & Requirements

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• HR certification such as SHRM-CP or PHR preferred but not required.
• Minimum of three to four years of human resources, payroll coordination, benefits administration, or related administrative experience preferred.
• Experience in hospitality, recreation, tourism, entertainment, outdoor recreation, or other high-volume service industries is a plus.
• Experience working with seasonal or hourly employees is preferred.

Knowledge, Skills & Abilities

• Working knowledge of HR practices, employment documentation, and employee recordkeeping.
• Ability to maintain confidentiality and exercise good judgment.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work well with employees at all levels of the organization.
• Comfortable coordinating with external payroll, benefits, and HR service providers.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with HRIS, payroll, timekeeping, or employee management systems preferred.
• Professional, approachable, and service-oriented demeanor.

Physical Requirements

• Ability to work on-site and move throughout Montgomery Whitewater’s facilities. Remote work is not available for this position.
• Ability to occasionally attend meetings, trainings, or employee events outside standard business hours.
• Ability to work in an active outdoor recreation environment as needed.

To Apply

If you are an HR leader who thrives in a dynamic environment and loves the outdoor recreation industry, we want to hear from you.

Please submit your resume and a brief cover letter outlining your  experience.