Human Resources Generalist

GENERAL STATEMENT OF DUTIES                                                                  

The HR Generalist is responsible for maintaining a compliant and supportive work environment by overseeing labor law adherence, workplace investigations, and the development of internal policies and job descriptions. This role manages complex employee support systems, including FMLA, disability accommodations, workers' compensation claims, and specialized benefit programs like the Travel Reduction Program. By facilitating the performance review process and leading employee engagement initiatives, the Generalist plays a key role in driving organizational growth and fostering a positive workplace culture.

WHAT IT’S LIKE TO BE AN HR GENERALIST AT HOPCo

• Success in this role is defined by your ability to be a strategic anchor for the HR department, ensuring that the foundational elements of the employee experience are governed with precision and expert judgment.
• You provide the oversight and expertise for the "moments that matter"—from guiding a complex interactive process for a leave of absence to serving as the final approval authority for life events in PlanSource. Your impact is felt through your ability to resolve high-stakes issues and make complex regulatory requirements feel seamless for our staff.
• Beyond technical tasks, you are a champion for our culture. You lead the strategy behind our employee engagement efforts, such as the fall festival and volunteer opportunities, ensuring they easily foster community. You balance the sensitive nature of workplace investigations with high-energy community building, acting as a trusted consultant for the entire team.

CONSIDER THIS ROLE IF. . .

• You enjoy a fast-paced environment where you can influence every part of the HR lifecycle—from benefits and compliance to culture-building.
• You find satisfaction in technical nuances, whether it’s auditing HRIS data for strategic accuracy, navigating the legal complexities of FMLA/ADA, or ensuring a workers' compensation claim is resolved perfectly.
• You enjoy being the strategic face of HR initiatives, leading wellness programs and crafting communications that drive employee engagement and health.
• You find fulfillment in resolving complex employee complaints and helping staff navigate sensitive life transitions.
• If you prefer to work only on abstract strategy and avoid hands-on resolution, you will struggle here. This role is about high-level execution—managing workplace investigations, ensuring regulatory filings are flawless, and providing final oversight to the department's day-to-day operations.
• You are comfortable with sensitive, high-stakes conversations; you must remain objective and professional while resolving complex workplace issues.

You thrive in a high-growth environment where you are expected to lead special projects and respond to evolving organizational needs with agility and professional discretion.

ESSENTIAL FUNCTIONS

• Investigates and helps resolve employee complaints and workplace issues.
• Assesses emerging labor laws to proactively draft and implement compliant internal policies and organizational standards.
• Writes and updates job descriptions and supports the employee performance review process.
• Oversees the interactive process for FMLA and ADA, serving as the subject matter expert for complex accommodation requests.
• Assists with health insurance and retirement plans, including troubleshooting benefit issues for employees
• Serves as the final approval authority for life event changes, ensuring strict adherence to specialized benefit program criteria.
• Manages specialized employee programs, such as the Travel Reduction Program (TRP) and student loan assistance programs.
• Handles workplace injury reports, workers' compensation claims, and annual OSHA and BLS (Bureau of Labor Statistics) reporting.
• Leads wellness programs, coordinates annual open enrollment, and orders employee milestone and anniversary awards.
• Strategizes and leads the annual employee engagement calendar, focusing on cultural alignment and program efficacy.
• Creates and sends out company-wide communications to keep staff informed.
• Coordinates employee transfers and department moves in partnership with hiring managers.
• Performs high-level data audits and ensures HRIS architecture scales with organizational growth
• Handles the termination process, including HRIS processing, final pay coordination, and exit interviews.
• Manages all unemployment claims by providing accurate and timely information to state agencies.
• Supports the hiring process by posting open jobs and managing job request forms.
• Responds to employment verification requests and general HR questions.
• Assists with internal and external department audits by pulling requested files and records for Finance, Payroll, or legal subpoenas.
• Responsible for the analysis and timely submission of annual OSHA, BLS, and EEO regulatory reporting.
• Gathers records and prepares reports or documents to help the team prepare for meetings.
• Handles confidential documents and sensitive information according to company policy.
• Supports the HR team with special projects and other administrative tasks as needed.

EDUCATION

• Bachelor’s degree in Human Resources or a related field is preferred

EXPERIENCE

• Minimum of 3 years of experience in a Human Resources role, with experience on investigating employee complaints, resolving workplace issues, and managing labor law compliance.
• Experience managing the interactive process for FMLA, disability accommodations (ADA), and leaves of absence, as well as handling workers' compensation claims
• Demonstrated proficiency in HRIS and benefits administration, specifically in managing life event changes, supporting enrollment cycles, and overseeing specialized programs like TRP or student loan assistance.
• Experience in drafting and maintaining technical HR documentation, including job descriptions, employee handbooks, and performance review materials.
• Successful track record of organizing large-scale employee engagement activities, such as company festivals and volunteer programs, to support a positive organizational culture.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge: Basic knowledge of federal and state labor laws, including FMLA, ADA, and workers' compensation regulations. Familiarity of HR compliance standards, including OSHA and BLS reporting requirements. Familiarity with benefits administration frameworks and the mechanics of performance review cycles and job description development.

Skills: Strong investigative and conflict-resolution skills to address employee complaints and workplace issues. Proficiency in HRIS platforms and benefits enrollment systems (such as PlanSource) for accurate data management. Exceptional organizational skills for coordinating large-scale employee engagement events and managing multiple specialized programs simultaneously.

Abilities: Ability to handle sensitive and confidential information with extreme discretion and professionalism. Ability to translate complex policy requirements into clear, actionable company-wide communications. Ability to maintain high attention to detail while managing repetitive administrative processes and meeting strict regulatory filing deadlines.

ENVIRONMENTAL WORKING CONDITIONS

• This role is based in-office at the Corporate HQ in Phoenix, AZ.

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment.
• Requires manual dexterity for using a calculator and computer keyboard.

ORGANIZATIONAL REQUIREMENTS

• HOPCo Mission, Vision, and Values must be read and signed.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.