Human Resources (HR) Professional

Avacend

Alpharetta, GA

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JOB DETAILS

SKILLS

ADP, Administrative Skills, Business Administration, Call Centers, Conflict Resolution, Conversation Engine, Corporate Policies, Customer Relations, Data Analysis, Detail Oriented, HRIS/HRMS, Human Resources, Human Resources Customer Service, Knowledge Repositories, Microsoft Office, Microsoft Product Family, Microsoft SharePoint, Multitasking, Organizational Development/Management, Problem Solving Skills, Procedure Development, Regulations, Service Delivery, ServiceNow, Team Player

LOCATION

Alpharetta, GA

POSTED

5 days ago

This position reports directly to the Employee Care General Queue Senior Manager. Our ideal candidate should possess excellent customer service and HR knowledge, with a proven ability to manage complex initiatives involving multiple stakeholders. They should have outstanding communication, problem-solving, and multitasking skills, along with a strong attention to detail and proficiency in HR systems. A passion for improving Employee Care service delivery, coupled with adaptability, confidentiality, and teamwork, is essential. This candidate is dedicated to delivering exceptional HR support and enhancing the overall employee experience in a dynamic, fast-paced environment.

Critical Knowledge & Competencies:

Delivering Results with Integrity and Confidentiality
Building Relationships of Trust
Engaging Customers
Customer Orientation
Drives Execution
Application of McKesson Systems, Policies and Processes
Application of HR Administrative Functions, Laws and Regulations
Knowledge of HR Technical Systems
Quality and Detail Oriented
Conflict Management

Key Differentiators:

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.
Applies company policies and procedures to resolve a variety of issues.
Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.
Exercises judgment within defined procedures and practices to determine appropriate action.
Builds knowledge of the organization, processes and customers.
Receives a moderate level of guidance and direction.

Are there any traits your ideal candidate should have?:

Education/Training

Associates degree or equivalent experience required
(Bachelor's degree preferred) in human resources, business administration, organizational development, or related equivalent experience.
Minimum two (2) years of human resources or contact center/HR Shared Services experience.

Business Experience

Comfortable with Microsoft office tools
ServiceNow experience preferred
Navigating multiple technology tools including such as ServiceNow, Workday, ADP, Sharepoint, chatbot/virtual agent assistants, knowledge repositories, Microsoft Teams, etc.

Work Schedule: (Ex: M-F 8am-5pm)Is this Remote/Hybrid/Onsite?: Monday - Friday, ability to work the closing shift until 7 pm eastern / 6 pm central. This is a hybrid role.

About the Company

Avacend

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