Human Resources - Learning Management System (LMS) Administrator

Description: Learning Management System (LMS) Administrator

Responsibilities Include:
Serve as the Lead LMS Administrator for Cornerstone LMS in North America.
Provide technical support and troubleshooting for Manufacturing and Health & Safety LMS Administrators.
Act as the primary point of contact for LMS Administrators across North American manufacturing sites.
Review, update, and create SOPs, user guides, and training documentation.
Facilitate train-the-trainer sessions and support LMS Administrator development.
Support Articulate 360 (Rise & Storyline) users with training and troubleshooting.
Help manage mandatory training assignments, completions, and reporting for employees.
Monitor training access and completion metrics and develop reporting processes.
Support Badge Attendance App/Event Tracker activities and LMS integrations.
Partner with ICT teams to resolve LMS system issues and enhancements.

Requirements:
Experience administering Learning Management Systems (Cornerstone preferred).
Experience with Articulate 360 (Rise & Storyline).
Strong project management, organizational, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to work independently and collaborate with diverse teams.
Strong customer service mindset with the ability to train and support users.
Bachelor's degree preferred but not required.

Preferred Qualifications:
Experience creating SOPs, user guides, and training materials.
Experience delivering train-the-trainer sessions.
Familiarity with Learning Experience Platforms (LXP), such as EdCast.
Experience supporting LMS environments within manufacturing, training, or corporate learning organizations.

Ideal Candidate:
Quick learner with strong technical aptitude.
Comfortable supporting and training users with varying levels of LMS knowledge.
Strong communicator with a proactive, customer-focused approach.
Self-motivated and able to manage multiple priorities.
Open to candidates ranging from recent graduates with relevant experience to seasoned LMS professionals.

Name: If Travel is Required, List the Travel Requirements
Value: Quarterly travel to the manufacturing sites in the metro-Detroit area and possibly Kokomo, IN sites.