Human Resources Manager - Home Care

Hybrid / Remote - Required to be within 5-6 hours of Richmond VA

About Care Advantage

At Care Advantage, Inc., we provide personalized, one-on-one care that improves quality of life for individuals across homes, hospitals, and healthcare facilities. Our organization is built on a commitment to clinical excellence, operational efficiency, and compassionate service.

Our I.C.A.R.E. Values Define Everything We Do

• Integrity – We act with honesty and do what's right-even when it's difficult
• Compassion – We lead with empathy, understanding, and a people-first mindset
• Accountability – We own our actions and deliver results
• Respect – We honor every individual and foster inclusive environments
• Excellence – We continuously raise the standard in care and performance

These values aren't just words-they guide our leadership decisions, employee experience, and patient outcomes.

Position Overview

The Human Resources Manager serves as a strategic and operational leader, partnering closely with leadership and field teams to drive organizational effectiveness.

This role goes beyond traditional HR-you'll act as a trusted advisor, balancing employee advocacy with business needs while ensuring compliance, optimizing HR systems, and strengthening workforce engagement.

Key Responsibilities

Employee Relations & Workforce Engagement

• Serve as the primary escalation point for employee relations issues across assigned regions
• Conduct complex workplace investigations (harassment, policy violations, performance concerns) with objectivity and confidentiality
• Provide coaching to managers on performance management, disciplinary action, and employee development
• Lead root-cause analysis for turnover trends and implement targeted retention strategies
• Facilitate stay interviews, exit interviews, and employee feedback initiatives
• Promote a positive employee experience aligned with I.C.A.R.E. values

Compliance, Risk Management & Audits

• Ensure adherence to federal, state, and local employment laws (FLSA, EEOC, I-9, etc.)
• Conduct routine and audit-ready personnel file reviews to ensure compliance
• Oversee I-9 verification and audit processes, ensuring accuracy and timeliness
• Review and assess background checks for employment eligibility decisions
• Maintain and update:
• • Employee handbook
  • HR policies and procedures
  • Job descriptions
• Lead and support regulatory reporting and audit preparation

HR Systems, Data & Process Optimization

• Act as the HRIS expert (ADP preferred) supporting system optimization and troubleshooting
• Maintain data integrity, ensuring accuracy across employee records and reporting
• Analyze key HR metrics (turnover, retention, compliance trends) to guide decisions
• Identify opportunities to:
• • Automate manual processes
  • Improve workflow efficiency
  • Standardize HR operations across regions
• Maintain centralized documentation (SOPs, templates, HR forms)

Strategic HR & Business Partnership

• Partner with leadership teams to align HR strategy with business goals
• Provide insights and recommendations on:
• • Workforce planning
  • Organizational structure
  • Talent management
• Support growth initiatives, including M&A integration activities
• Act as a change agent, helping leaders manage organizational changes smoothly

Required Qualifications

• 5+ years of progressive experience in HR (HRBP, Generalist, or Employee Relations)
• Strong background in:
• • Employee relations
  • Workplace investigations
  • Compliance and audits
• Advanced knowledge of employment laws and HR best practices
• Hands-on experience with HRIS systems (ADP strongly preferred)
• Bachelor's degree in Human Resources, Business Administration, or related field

Preferred Qualifications

• SHRM-CP or PHR certification
• Experience supporting multi-site or healthcare environments
• Exposure to M&A or organizational change management
• Strong analytical and reporting experience

Competencies for Success

• Strong interpersonal and influencing skills across all levels
• Ability to handle sensitive and confidential information with discretion
• Strategic thinker with the ability to execute tactically
• High attention to detail and ability to manage multiple priorities
• Alignment with I.C.A.R.E. values in daily interactions and decision-making

Remote Work Expectations

• High-speed, reliable internet for video conferencing and system access
• Quiet, distraction-free workspace ensuring confidentiality
• Ability to remain highly responsive and collaborative in a remote environment

Travel Requirements

• Occasional travel to regional offices based on business needs

Why Join Care Advantage?

• Work for a mission-driven healthcare organization making real impact
• Be part of a culture rooted in Integrity, Compassion, Accountability, Respect, and Excellence
• Opportunity to influence people strategy at a growing organization
• Meaningful work that directly affects employee experience and patient care

Apply Today - If you're an HR professional who thrives in a dynamic environment and wants to make a meaningful impact-we want to hear from you.

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