Human Resources Manager - Philadelphia

Why We Need Your Talents:

Under the direction of the Director of Human Resources, the Human Resources Manager is responsible for administering human resources policies, programs and practices including planning, organizing, developing, implementing, coordinating, and directing policies and procedures required by Live! Casino. Serves as a liaison to and is responsible for assisting departmental managers, supervisors, team members, and candidates with all aspects of recruiting and employee and labor relations with the goal of employee retention and engagement. This role is responsible for ensuring that our team has access to the best and most diverse talent in the market and is proactively implementing strategies that lead to robust talent pipelines in anticipation of future needs.

Where You'll Make an Impact:

• Supervises and oversees the professional development and day-to-day activities of the team to ensure their function is consistently customer focused, fair, timely, accurate and efficient.
• Assists with HR strategic planning, review, and management of department metrics and data.
• Assists in establishing HR policies and practices.
• Aides the senior HR leadership with the HR budget.
• Assists in maintaining a fair work environment throughout the company by supporting, educating, and counseling departments on HR matters and issues, ensuring compliance with employment laws and union contracts, and enforcing consistent application of company policies.
• Works with the team to screen and provide input on final candidates for open positions.
• Works with the HR Training/Development team to assess training needs for the Company and specific departments.
• Assists in training as subject matter experts in harassment training, handbook, and CBA’s.
• Provides assistance to directors, managers, supervisors and employees with all issues relating to employment, payroll, benefits, and company policies.
• Processes all unemployment insurance claims from start to finish including appeals.
• Updates and maintains employee records.
• Conducts Employee Focus Groups twice per year for departments.
• Reviews and tracks performance evaluations.
• Conducts training sessions on coaching, counseling, and policies.
• Mediate employee and management disputes.
• Supports departments with Team Member Opinion Survey results and action plans.
• Investigates harassment and EEOC claims.
• Assists Team Members with Employee Assistance Programs, including grief counseling.
• Conducts exit interviews and reports on trends and findings to management on a monthly basis.
• Prepares HR reports and metrics and reports key findings to departments on a monthly basis.
• Partners with Managers of Employment, Benefits and Training within Human Resources.
• Develops detailed analysis and reporting on all people data as needed/required.
• Manages pre- and post-employment records.
• Directs applicants through all relevant pre-employment systems/processes.
• Prepares reports using personnel data in order to meet organizational needs.
• Maintain employee records in compliance with federal and state regulations. Assists in daily HR activities as needed.
• Supports the department leadership as required.
• Ensures compliance with all federal and state gaming regulations.
• Provides vital statistics and analysis to support the creation and implementation of company strategies and plans to align with the company core purpose and values.
• Managing and maintaining a highly skilled team to recruit and assist with talent development.
• Supervise the team with the timely closing of open employment requisitions and follow up with onboarding program.
• Improve recruitment and departmental performance - decrease turnover and increase retention.
• Perform analysis of hiring needs and develop key metrics focused on recruitment effectiveness.
• Explore the market trends and identify the best practices to implement.
• Utilize recruitment marketing strategies to develop the Live! brand as a top employer of choice.
• Assures that all standardized hiring practices are followed in accordance with Federal Department of Wage and Labor for equal opportunity employment.
• Other duties as assigned.

Skills to Help You Succeed:

• Knowledge of EEOC, FLMA, ADA and OSHA compliance laws and regulations.
• Knowledge of worker’s compensation claims process.
• Knowledge of unemployment insurance claims process.
• Skills in conflict resolution and mediation.

Must-Haves:

• Bachelor’s degree or related experience is preferred.
• 5 to 7 years of experience working in human resources or related field. 
• PHR or SPHR preferred.
• Minimum of Five (5) years of experience as a Human Resource management professional including experience in Recruitment/Talent Acquisition. Preferably in the hospitality services, retail or high-volume industry.
• Must have thorough knowledge of the approved Responsible Gaming Program.
• Must have the ability to secure and maintain licensure as required by any applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.