Who We Are:
Our mission is to be Chicagoland’s premier gaming and entertainment destination, celebrated for unparalleled hospitality and an unforgettable guest experience. We’re not just a casino—we’re a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success.
Who We Are Looking For:
We are seeking a driven, hardworking, and highly-motivated Human Resources Manager to join our team at American Place Casino. This role owns the team member experience while driving HR compliance and operations property-wide. This role partners closely with the Director of HR, Employee Relations Manager, Payroll & Benefits Manager, and Talent Acquisition Manager to ensure a consistent, compliant, and high-performing team member experience.
What is Expected of You:
- Manage, mentor, and lead the HR Generalist team
- Own the team member experience from offer acceptance through the team member lifecycle, including IGB licensing, onboarding, and orientation; partner with the Talent Acquisition Manager for a seamless handoff
- Serve as first point of contact for team member inquiries, routing issues to Employee Relations or Payroll & Benefits as needed, and tracking trends to improve policy and process
- Own the performance review cycle, including but not limited to, administration, timelines, manager support, and tracking in UKG and support broader organizational development (training, career pathing, succession planning)
- Drive company-wide culture and engagement initiatives, including recognition programs, engagement surveys and action planning, and diversity & inclusion efforts
- Own Events & Communications, executing team member engagement events, activities, and internal communications at the property level
- Own HR policies, SOPs, and process documentation, partnering with the Director of HR on continuous improvement
- Oversee annual compliance training requirements and sign-offs, and monitor HR compliance to mitigate human capital risk
- Ensure compliance with federal, state, local, and Illinois Gaming Board regulations, including licensing, documentation, and recordkeeping
- Partner with Corporate on audit compliance; serve as key UKG administrator for data integrity and reporting outside recruiting and benefits
- Report on HR metrics (engagement, turnover, training completion, event participation) to the Director of HR
- Manage the budget for team member events, engagement, and recognition programs
- Other projects and tasks as assigned to help meet the goals of the company
Experience You Will Need:
- 3–5 years of progressive Human Resources experience, including at least 1–2 years in a direct people management or supervisory capacity
- Ability to maintain a high level of confidentiality and professionalism
- Experience with engagement surveys, culture/recognition programs, and budget management preferred
- Thorough knowledge of labor law, HR compliance, and policy/SOP development
- SHRM-CP or SHRM-SCP preferred; Bachelor's degree in HR or related field preferred
- Proficient in HR systems (UKG a plus); strong communicator with sound judgment and discretion
- Bilingual a plus
Physical Requirements:
- Frequently sit, use close/computer vision, and perform repetitive hand/wrist motion
- Frequently speak, hear, read, and write to communicate with team members, leadership, and candidates
- Frequently stand and walk throughout the property
- Occasionally lift, carry, push, and pull up to 25 lbs.
Certificates, Licenses, Registrations:
- Able to obtain/maintain necessary licenses and/or certifications as required local gaming regulations.
Benefits/Perks:
- Medical, Dental, Vision
- 401K: Matches 50% of your contribution, up to 4% of eligible contribution
- Educational Tuition Reimbursement
- Paid Time Off
- Ventra Program, EAP programs, etc.
Salary Range:
Company Statement on EOAA:
American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.