Human Resources Operations Coordinator

Our Vision: To make New York City the global model for inclusive innovation and economic growth, fueled by the City's diverse people and businesses.

Our Mission: Creating a vibrant, inclusive, and globally competitive economy for all New Yorkers.

Position Overview:

Reporting to the Senior Vice President of Human Resources, the Human Resources Operations Coordinator supports the effective operation of the Human Resources Department across all HR pillars, including Total Rewards, Diversity, Inclusion & Learning, Talent Acquisition, and HR Business Partners.

This role is responsible for coordinating the department's administrative and compliance operations, maintaining accurate employee and organizational data, supporting HR systems and reporting, and managing key processes throughout the employee lifecycle. The HR Operations Coordinator serves as a central resource for the HR team and helps ensure that department processes, records, policies, reports, and communications are accurate, timely, organized, and consistently maintained.

The ideal candidate is highly detail-oriented, comfortable working with data and multiple HR systems, and able to manage competing priorities with strong follow-through. This individual should be able to create templates and tracking tools, run reports, identify trends, document standard operating procedures, and recommend practical improvements to HR processes.

Essential Duties and Responsibilities:

• Provide operational support across all Human Resources functions, including Total Rewards, Talent Acquisition, Diversity, Inclusion & Learning, and HR Business Partners.
• Manage HR administrative and compliance operations, ensuring employee records, documentation, regulatory filings, and departmental processes are maintained accurately and completed on time.
• Coordinate the full employee lifecycle, including onboarding, employment changes, and offboarding activities, while managing all associated documentation, system transactions, and communications.
• Administer HR systems and data, maintaining the accuracy and integrity of employee level, position, and organizational information across platforms.
• Develop and maintain HR reports, dashboards, templates, trackers; compile workforce data to identify trends and support operational decision-making.
• Manage company-wide organizational charts and ensure reporting relationships, position data, vacancies, and organizational changes are accurately reflected and maintained.
• Coordinate recruitment operations, including interview scheduling, applicant tracking system administration, and new hire onboarding logistics.
• Support payroll administration by processing employee transactions, maintaining payroll-related records, preparing payroll documentation, conducting audits, and partnering with the Total Rewards team to ensure timely and accurate payroll processing.
• Maintain HR policies, procedures, procurement and standard operating procedures, including policy updates and compliance tracking, compliance communications, and audit documentation support.
• Support employee programs, recognition initiatives, learning and development activities, and special projects while identifying opportunities to improve processes, efficiency, and service delivery.

Qualifications:

• Bachelor''s degree or equivalent combination of education and experience.
• Minimum of 1 year of experience in Human Resources operations, HR administration, HR systems, workforce data/reporting, or a related administrative or analytical role.
• Experience or coursework in analytics is strongly preferred.
• Strong analytical and problem-solving skills with the ability to gather, analyze, interpret, and present data.
• Experience creating reports, dashboards, spreadsheets, trackers, and process documentation; proficiency in Excel required.
• Experience working with HRIS, applicant tracking systems, or other business systems; ADP Workforce Now and Greenhouse preferred.
• Exceptional attention to detail, organizational skills, and follow-through.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and confidentiality.
• Strong written and verbal communication skills with a customer-service mindset.
• New York City residency is required within 180 days of hire.

Salary Range

$62,000-$64,000 USD

About Us: New York City Economic Development Corporation is a mission-driven, nonprofit organization that works for a vibrant, inclusive, and globally competitive economy for all New Yorkers. We take a comprehensive approach, through four main strategies: strengthen confidence in NYC as a great place to do business; grow innovative sectors, with a focus on equity; build neighborhoods as places to live, learn, work, and play; and deliver sustainable infrastructure for communities and the city's future economy.

NYCEDC is committed to offering competitive benefits to support employee health, happiness, and work-life balance. We offer comprehensive benefits and unique perks to ensure NYCEDC employees flourish in their professional and personal lives:

• Generous employer subsidized health insurance

• Medical, dental, and pharmacy plans

• Vision and hearing benefits

• Flexible spending accounts for healthcare and dependent care

• Short term and long-term disability coverage

• 100% employer covered life insurance and supplemental life insurance coverage

• Up to 25 vacation days

• Floating Holidays and Summer Fridays

• Parental leave - up to 20 paid weeks

• Retirement savings programs

• Company-paid 401(a) defined contribution plan

• 457(b) tax-advantaged retirement savings plan

• Tuition Reimbursement program

• Continuing education and professional development

• Public Service Loan Forgiveness (PSLF) eligible employer

• College savings plan

• Backup childcare

• Gym membership discounts

• A Calm.com membership for mindfulness and mental health support

• Employee discounts through Plum Benefits and much more

Benefits listed above may vary based on the length and nature of your employment with New York City Economic Development Corporation. These benefits are subject to be modified at any time, at the discretion of the organization.

The New York City Economic Development Corporation is an Equal Opportunity Employer. Our Diversity, Equity, and Social Responsibility Mission is to create a People First strategy by attracting, retaining, and engaging a diverse and talented workforce. Like the city of New York, NYCEDC knows our strength comes from each of our connected parts, making the fabric of our organization better and stronger because of our unique employees'' talents.

At NYCEDC, all applications are reviewed by our Talent Acquisition team and hiring managers. We do not use artificial intelligence (AI) tools to screen, evaluate, or make decisions regarding candidate resumes or applications. Each candidate is considered through a thoughtful, human-led review process to ensure equity, consistency, and alignment with the needs of the role.

For more information, visit our website at edc.nyc.