Human Resources Optimization Specialist - HR Shared Services

Summary:

The Human Resources Optimization Specialist ensures accurate data entry and maintenance for the HR Optimization and Compliance team. The Specialist handles data related to the job requisition lifecycle in HR systems and Service Now, ensuring smooth HR operations. The HR Optimization Specialist also manages ticket requests through Service Now, collaborating with HR Shared Services to identify trends and establish procedures to improve processes.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Accurately enter and update employee information into the ServiceNow system, ensuring that all records are current and error-free.
• Manage the Job Requisition lifecycle within the HRIS system for the enterprise.
• Independently monitor inquiries for HR Optimization and Compliance-related tickets through ServiceNow.
• Verify the accuracy of data by cross-referencing with source documents and correcting any discrepancies.
• Maintain and organize employee records and documentation in compliance with company policies and regulatory requirements.
• Generate and distribute regular reports on requisition management, ensuring that stakeholders have access to current and accurate information.
• Ensure compliance with data protection regulations and company policies when handling sensitive employee information to maintain confidentiality and protect data integrity.
• Work closely with HR team members and other departments to ensure seamless data flow and address any data-related issues.
• Identify opportunities to streamline data entry processes and implement best practices to improve accuracy and efficiency.
• Excellent verbal and written communication skills.
• Ability to work independently with general direction, leverage all available resources, and effectively solve problems.
• Must be proficient in Microsoft Office (Excel, Outlook, PowerPoint, and other web-based applications).
• A keen eye for detail to ensure the accuracy and integrity of data entered into the system.
• Demonstrated experience in high-volume data entry with a proven track record of accuracy.
• Ability to analyze data for accuracy, trends, and discrepancies, and to develop solutions to data-related issues.
• Skilled at solving problems and making decisions that benefit both the organization and its Associates.
• Project management skills to juggle multiple tasks, prioritize effectively, and manage time efficiently.
• Customer service skills are crucial, as they involve maintaining a professional demeanor and confidentiality regarding sensitive information.
• Ability to handle sensitive employee information with the highest level of discretion and confidentiality.
• Excellent organizational skills to manage multiple tasks and meet deadlines in a fast-paced environment.

Job Requirements:

Education/Skills
• Bachelor’s degree in Management, Business, Human Resources, or equivalent years of experience is required.
• Excellent verbal and written communication skills.

Experience
• 1 - 3 years of experience with high-volume data entry is required.
• Experience working with a Human Resources Information System (HRIS) is preferred.

Licenses, Registrations, or Certifications
• None

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time