Human Resources Representative 1_USD

Title: HR/People Services Specialist
Location: Boise, ID
Duration: 1+ year contract
Work Arrangement:Onsite, 5 days/week (Mon–Fri, 8 AM–5 PM MT)

Role Summary:
Provide HR/People Services support to employees and leaders, handling HR inquiries, onboarding, HR policies, HR systems, payroll/benefits/equity-related questions, employee records, and escalated cases. Partner with HR Centers of Excellence (COEs) to resolve complex issues while ensuring accurate, consistent, and confidential HR processes.

Key Responsibilities:

• Triage and resolve HR service tickets/emails; escalate complex issues to appropriate HR COEs.
• Support onboarding, pre-hire activities, background checks, new-hire documentation, and Day-1 orientation.
• Provide support for HR policies, HRIS, payroll, benefits, equity, and People programs.
• Maintain accurate employee records and HR system data.
• Ensure consistent application of HR policies, processes, and tools.
• Partner with HR teams, business leaders, and employees to resolve issues.
• Support local HR requirements and special projects.

Required/Preferred Qualifications:

• Bachelor’s degree or equivalent experience preferred.
• 2+ years of HR experience preferred.
• Experience with HRIS/HR systems such as SAP, Workday, or ServiceNow.
• Strong employee/customer service, communication, problem-solving, organization, and attention-to-detail skills.
• Ability to handle confidential employee information professionally.
• Ability to manage multiple priorities in a fast-paced environment.
• Must be willing to work onsite in Boise, ID 5 days/week.
• Flexibility for occasional early morning/evening meetings with teams in other time zones.