Job Description:
Our Opportunity
Chewy is seeking a Senior HR Specialist to join our team in Plantation, FL! In this role, you will play a key part in supporting the full employee lifecycle and serve as a trusted resource for our Team Members. We are looking for an HR professional with strong subject matter expertise and a thoughtful, solution-driven approach to improving the employee experience, working in a dynamic and fast-paced environment!
What You’ll Do
Act as a main point of contact for Team Member inquiries, resolving questions via inbound/outbound calls, ServiceNow tickets, and other channels by applying HR knowledge and research
Provide Tier 1 support across core HR service areas, including benefits, payroll, leaves of absence, and accommodations
Ensure confidentiality and compliance with all applicable federal, state, and local laws, as well as internal policies and procedures
Identify key moments in the Team Member experience and partner with leaders to deliver positive and memorable experiences
Offer feedback and recommendations to improve HR services, programs, and procedures
Build and maintain Standard Operating Procedures (SOPs), job aids, and other reference materials to support HR operations
Maintain accurate and organized records, files, and documentation
Support HR projects and take on additional responsibilities as assigned
What You’ll Need
Bachelor’s degree in Human Resources or a related field (preferred), or equivalent experience
1+ years of HR experience (HR Generalist experience in a service delivery or operations environment highly preferred)
SHRM-CP or PHR certification (preferred)
Experience with HRIS systems such as Workday, ServiceNow, Kronos, or Greenhouse (preferred)
Proficiency in Microsoft Office, particularly Word, PowerPoint, and Excel
Strong analytical and problem-solving skills, with attention to detail
Clear verbal and written expression along with attentive listening
Highly organized, with the ability to manage time, prioritize tasks, and adapt in a fast-paced environment
Self-starter capable of working independently and collaboratively in a team setting
Customer service approach, with a focus on continuous improvement
Flexibility to adjust your work schedule based on business needs
Demonstrable ability to handle confidential and sensitive information with discretion
#LI-HYBRID
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact
CAAR@chewy.com
.To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Amazon changed how we shop for books. Netflix transformed the way we consume movies. At online pet specialty retailer Chewy, we’re disrupting the pet products industry by offering our customers the easiest way to get the premium products they want, backed by unparalleled service. We strive to win at everything we do, whether that means bending over backwards to gain our customers’ trust and loyalty or creating a creative and stimulating work environment for our employees. We aim to wow our customers—and our employees. Trust us. You’ll notice the difference from the moment you become a candidate with us. At Chewy, we believe in ownership and accountability and value creativity. We are makers and doers who thrive on the desire to drive results. We approach our mission to provide the best service and pet products anywhere with a dogged determination and a disposition that’s as sunny as the South Florida oceanfront we call home. Sure, we work hard, but we have fun, too. Of course, that’s not hard to do when you get to bring your favorite four-legged friend to the office.