Human Service Worker III

Human Service Worker III

Salary

$63,732.03 - $111,531.06 Annually

Location

LAKE ANNE PROFESSIONAL BLDG, 11484 WASHINGTON PLAZA, WEST, RESTON (EE34), VA

Job Type

FT Hourly W BN

Job Number

26-01319

Department

Family Services

Opening Date

08/29/2026

Closing Date

9/11/2026 11:59 PM Eastern

Pay Grade

S22

Posting Type

Open to General Public

• Description
• Benefits
• Questions

Job Announcement

Positions are assigned to the Public Assistance & Employment Services Division within the department. Telework eligible up to 60% of the work week after first 30 days of employment. This position serves as a senior-level eligibility worker and manages complex cases. Performs comprehensive assessment of medical and financial needs to ensure the clients needs are met. Conducts in-depth phone interviews to determine initial and ongoing eligibility of clients for Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), General Relief and/or Refugee Cash Assistance programs. Applies, explains, and interprets complex federal, state, and local policies to clients, service providers, the public, and/or other interested parties. Works with clients to assist with gathering information necessary to establish eligibility. Works in a fast-paced environment with multiple deadlines, high caseloads and competing priorities. Performs needs assessments to aid in making appropriate referrals to other service areas as needed. Serves as a policy expert to less experienced staff. Identifies gaps in service delivery and participates in activities designed to improve overall efficiency for the division. Assists supervisor with duties that include training, mentoring, and reviewing the work of less experienced staff. Provides unit coverage as needed on behalf of the supervisor. Uses complex state and local IT systems as well as Microsoft Office Suite applications (Word, Excel and Outlook) in daily work to document, obtain, and verify information, and to generate reports.

Note: This job announcement will be used to fill multiple full-time Human Service Worker III positions across the PAES office locations. Hybrid telework schedule is optional.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

Maintains knowledge of current public assistance and employment policies and applies, explains and interprets complex federal, state, and local policies to clients, service providers, attorneys, the public, and other interested parties;

Conducts in-depth interviews of clients to determine and reassess eligibility of clients for financial, publicly supported medical services and/or medical public assistance programs;

Performs client needs assessment to aid in making appropriate referrals to other services;

Works with clients to assist with gathering of information necessary to establish eligibility;

Compiles and maintains data and documents and may prepare written narratives to support eligibility determinations;

Ensures timely processing of applications to meet client needs and program policy mandates;

Authorizes public assistance (e.g., medical aid, financial assistance, food stamps) based on client circumstances and public assistance program requirements;

Uses various forms of automated technology to document, obtain, and verify information, to generate reports, and to authorize benefits and services for clients, service providers, attorneys, the public, and other interested parties;

Assists clients in obtaining the resources necessary to meet emergency needs;

Assists the supervisor with duties that may include training, coaching, and reviewing the work of less experienced staff;

Serves as policy expert in one or more program areas, providing guidance, direction, and information to other staff;

Assist in the development of service strategies.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

Knowledge of social, economic, health and cultural factors that can serve as barriers to employment;

Knowledge of federal, state and local laws and policies governing public assistance and welfare reform;

Ability to read, interpret and apply complex program policies and procedures;

Ability to communicate effectively, both orally and in writing;

Ability to schedule and manage workload sufficient to meet deadlines;

Ability to use automated technology to establish and maintain case records;

Ability to handle multiple deadlines, computer systems, high volume of client contact, high caseloads, and competing priorities;

Ability to establish and maintain effective working relationships with clients, co-workers and other human service providers;

Ability to work effectively with people under stress and those from various socioeconomic and cultural backgrounds;

Ability to maintain professional ethics related to confidentiality of client information;

Ability to provide excellent customer service;

Ability to work in a team environment;

Ability to maintain flexibility.

Ability to manage a complex caseload;

Employment Standards

MINIMUM QUALIFICATIONS:

Any combination of education, experience, and training equivalent to the following:

(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Graduation from an accredited four-year college or university with a bachelors degree plus two years of human services or related professional work experience.

Contingent upon the area of assignment, some positions within this class may require specific certification(s) prior to employment and/or the ability to acquire necessary certification(s) within a specified time period following employment. The certifications are identified in the position description and employment advertisement.

NECESSARY SPECIAL REQUIREMENTS:

The appointee to the position must satisfactorily complete a criminal background check and a Child protective services check.

This position is considered essential personnel and will be required to report to work during times designated countywide as approved for unscheduled leave regardless of the emergency situation (i.e., weather, transportation, other disaster).

PREFERRED QUALIFICATIONS:

• Bachelor's degree.
• At least 2-5 years of current experience determining eligibility for Medicaid, SNAP, TANF, General Relief and/or Refugee Cash assistance programs in the state of Virginia or another state.
• Knowledge of federal, state, and local laws governing eligibility for Medicaid, SNAP, TANF, General Relief and/or Refugee Cash Assistance programs and the ability to apply them correctly.
• Demonstrated experience training and reviewing the work of less experienced staff determining eligibility for Medicaid, SNAP, TANF, General Relief and/or Refugee Cash assistance programs.
• Experience and proficiency in working in Systems Partnering In a Demographic Repository (SPIDeR), Virginia Case Management System (VaCMS), Open Text, and Medicaid Management Information System (MMIS)
• Proficiency in using Microsoft Office Suite applications (Word, Excel, and Outlook).
• Concise oral and written communication skills.
• Excellent organizational and interpersonal skills.
• Ability to access and evaluate data to ensure that established deadlines are met.
• Ability to prioritize multiple and varied tasks.
• Proven skills in providing excellent customer service.
• Ability to resolve conflicts and to think independently.
• Exhibits strong leadership skills
• Ability to provide a positive and professional example for the team.

PHYSICAL REQUIREMENTS:

Ability to input, access, and retrieve information from a computer. Ability to perform repetitive hand, arm, wrist and shoulder movements. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:

Panel interview and may include exercise.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.

#LI-JY1

Merit Positions

Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:

• Medical/Vision/Dental Insurance Coverage
• Group Term Life Insurance
• Long Term Disability
• LiveWell Program
• Flexible Spending Programs
• Paid Leave (annual, sick, parental, volunteer activity, and more!)
• Paid Holidays
• Contributory Retirement Plan
• Deferred Compensation
• Employee Assistance Program
• Employees Child Care Center
• Continuous Learning Opportunities

Please click here for a summary of our benefits.

NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program: Public Service Loan Forgiveness | Federal Student Aid

For additional details please visit the Countys benefits webpage.

Non-Merit Positions

• Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.

• Medical/Vision/Dental Insurance Coverage

• Flexible Spending Program

• Deferred Compensation

• Temporary: scheduled to work a maximum of 900 hours in a calendar year.

• No benefits

01

What is the highest level of education that you have completed?

• Less than 12th grade
• High school diploma or GED
• Some college
• Associates degree
• Bachelors degree
• Masters degree
• Doctorate degree

02

If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a related degree.

• Less than 45 quarter hours
• 45 to less than 90 quarter hours
• 90 to less than 135 quarter hours
• 135 to less than 180 quarter hours
• 180 or more quarter hours
• Less than 30 semester hours
• 30 to less than 60 semester hours
• 60 to less than 90 semester hours
• 90 to less than 120 semester hours
• 120 or more semester hours
• Not applicable

03

Please indicate all major(s) or minor(s) for your completed degree(s). Check all that apply.

• Human services
• Social work
• Psychology
• Sociology
• Other (related field)
• Other (non-related field)
• Not applicable

04

If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your completed majors and minors. If this question does not pertain to you, or you do not have a degree, enter "Not applicable."

05

How many years of full-time equivalent professional work experience do you have in human services or a related field? Note: "Human Services" is defined as work whose objective is to meet human needs and focuses on prevention and the remediation of problems. It is committed to improving the overall quality of life of the served populations.

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six or more years

06

How many years of full-time experience do you have determining initial and/or ongoing eligibility for Medicaid, SNAP, TANF, General Relief and/or Refugee Cash assistance in the state of Virginia?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

07

How many years of full-time experience do you have determining initial and/or ongoing eligibility for Medicaid, SNAP, TANF, General Relief and/or Refugee Cash assistance programs in a state other than Virginia?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

08

How many years of full-time equivalent supervisory experience and/or experience reviewing the work of less experienced staff determining eligibility for Medicaid, SNAP, TANF, General Relief and/or Refugee Cash assistance programs do you have?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

09

Which programs do you have experience applying federal, state, and local laws to? Please check all that apply.

• Medicaid
• SNAP
• TANF
• General Relief
• Refugee Cash Assistance
• None of the above

10

Please indicate which of the following are included in your professional human services work experience. Check all that apply.

• Systems Partnering In a Demographic Repository (SPIDeR)
• Medicaid Management Information System (MMIS)
• Virginia Case Management System (VaCMS)
• Open Text
• None of the above

11

Are you proficient in any of the following Microsoft Office Suite applications? Check all that apply.

• Outlook (Composing email messages; sending and receiving email messages; organizing email messages into folders; managing contacts; scheduling appointments & meetings, managing tasks)
• Word (Knowledge of common functions such as creating a title; using, modifying, and creating styles; indenting paragraphs; using tabs and tables; inserting a hard page break; using page numbering; creating headers and footers; inserting graphics; adding comments and tracking changes)
• PowerPoint (Creating a template and working with a design template; working with graphics, animation and multimedia; building interactive presentations using hyperlinks)
• Excel (Basic knowledge of creating a worksheet; performing calculations in a worksheet; modifying and formatting a worksheet; printing workbook contents; creating and modifying pivot tables; using formulas and links to other cells/worksheets)
• None of the above

Required Question

Employer Fairfax County

Address 12000 Government Center Pkwy. Suite 270

Fairfax, Virginia, 22035

Phone 703-324-3311

Website http://agency.governmentjobs.com/fairfaxcounty/default.cfm