Human Services Assistant - Bilingual - Non-Merit

Human Services Assistant - Bilingual - Non-Merit

Salary

$26.57 - $33.37 Hourly

Location

Government Center at Drumcastle, 6401 York Road, Towson, MD

Job Type

NON-MERIT

Job Number

NM.103 08-26

Department

HHS/COMMUNITY HEALTH SERVICES

Opening Date

08/17/2026

Closing Date

Continuous

• Description
• Benefits
• Questions

Regular Schedule: 34 hours per week

A Non-Merit vacancy exists in the Bureau of Community Health Services, Cancer Program, Department of Health and

Human Services.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined below.

All interested candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experiences on your application.

Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You can attach your transcript(s) or license(s) to your application.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered.

Proof of licenses, certifications, and/or education must be submitted with each application.

Examples of Duties

Under close supervision, determines eligibility of applicants for various programs and services in areas such as public or mental health, social services, and aging; and assists Human Services Associates and other professionals with case management and/or client navigation and linkage to care.

EXAMPLES OF ESSENTIAL DUTES

• Provides interpretation services to clients either in person or on phone.
• Ensures non-native speaking clients understand program requirements and eligibility
• Assists other Program staff with client communication as needed.
• Interviews clients and reviews applications and other forms to determine eligibility for financial aid or other health related services according to established guidelines.
• Explains Program policies and procedures to clients.
• Assists clients and others in obtaining supportive documentation as required and contacts other agencies to verify information.
• Assists in placing clients into other programs.
• Assists in providing client navigation and linkage to care.
• Assists in providing outreach and community engagement services.
• Computes dollar amounts of grants for clients based on established guidelines. Initiates procedures to grant, modify, deny or terminate clients participation in program.
• Regularly reviews clients activities with professionals in program.
• Maintains detailed records of cases and assembles these into periodic reports

EXAMPLES OF OTHER DUTIES

• Assists walk-in limited english proficient (LEP) clients and answers telephone inquiries.
• Assists with telephonic public inquires related to health-related preventative and diagnostic services.
• Assists with paper or in person interpretation when necessary.
• Provides guidance to clients regarding community resources and public benefits.
• Performs other related duties as assigned.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)

Qualifications

Required Qualifications

Graduation from an accredited college or university with an associate of arts degree in a social or behavioral science.

(Experience in individual, group, or family counseling or in intake and referral work may be substituted on a year-for-year basis up to a maximum of two years for the required education.)

Ability to speak Spanish fluently

Knowledge, Skills, and Abilities (Entry Level)

Proficient in english and at least one other language to assist LEP clients

• Basic knowledge of interviewing techniques.
• Ability to obtain information from clients and to compile information into case records.
• Knowledge of customer services skills.
• Knowledge of principles of client navigation, linkage to care and community engagement.
• Skill in performing simple mathematical calculations such as addition, subtraction, multiplication, and division.
• Writing skills necessary to complete simple application forms and reports.
• Ability to communicate orally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand Federal, State, and local regulations, program policies and procedures so as to apply them to specific client situations.
• Ability to maintain detailed and accurate records and to prepare summary reports.
• Ability to use a computer to enter, update, or retrieve information.
• Ability to maintain client confidentiality.
• Ability to work with diverse populations.

Knowledge, Skills, and Abilities (Full Performance)

• Knowledge of Federal, State, and local regulations, policies, and procedures relating to assigned programs.
• Knowledge of community services and other agency programs for referral.
• Knowledge of County and departmental rules, regulations, policies, and procedures relating to the performance of duties.
• Skill in obtaining information from clients and applying program requirements to determine eligibility.
• Skill in providing client navigation, linkage to care and community resources and client engagement.
• Skill in computing amounts of grants.
• Skill in maintaining accurate records and preparing summary reports.
• Ability to assist human services professionals with case management.
• Ability to perform basic assessment of client needs for referral purposes.
• Ability to recognize clients in crisis and take appropriate action.
• Ability to provide outreach, education and client engagement services.
• Ability to provide client related services in a culturally competent manner.

Proof of Licenses, Certifications and Education

Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study.

Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered.

Proof of licenses, certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency

Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org).

Mail or deliver documents to:

ATTN: Bilingual Human Services Assistant - Non-Merit

Office of Human Resources Baltimore County Government

308 Allegheny Ave.

Towson, MD 21204

EXAMINATION PROCEDURE

Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment

This position requires a valid drivers license and reliable transportation.

Physical and Environmental Conditions

This position is essentially sedentary with occasional walking, lifting, or other restricted physical activity.

Medical Examination and Employment Background Investigation

Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.

Employment Benefits for Non-Merit or Non-Classified, Part-Time Employees

Baltimore County General Government offers the following benefits to part-time, non-merit or non-classified employees. New employees are eligible for benefits upon hire, unless noted otherwise.

Equal Opportunity Employer

Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.

Smoke free workplace

All Baltimore County offices are smoke free.

Drug free workplace

Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.

Employee Assistance Program

Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.

Health Insurance

In order to qualify for health insurance benefits (medical, prescription, dental and vision insurance), part-time employees must be scheduled for four (4) full work days plus two (2) hours each week.

Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:

Medical, Prescription, Dental and Vision insurance.

Flexible Spending Accounts

Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.

Life Insurance

In order to qualify for life insurance benefits, part-time employees must be scheduled for four (4) full work days plus two (2) hours each week.

Employees may elect basic term life insurance for themselves equal to one time the employees annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.

Retirement

Employees are required to participate in the Baltimore County Employees Retirement System, with very limited exceptions.

Paid Leave

Sick Leave - Monthly sick leave earnings prorated based on the number of hours worked per week. No maximum on accrual. Accrued balance can be applied toward service credit at retirement.

Vacation Leave - Monthly vacation leave earnings prorated based on the number of hours worked per week. Earnings increase after five, ten and fifteen years of service generally.

Holidays - Part-time 30 to 39 hour non-merit or non-classified employees will generally be paid for ten holidays per calendar year. Other part-time, non-merit or non-classified employees working 29 hours per week or less will receive two paid holidays per calendar year. These holidays are the Christmas holiday and the Independence Day holiday.

Bereavement Leave

Jury Leave

Military Leave

Baltimore County Employees Federal Credit Union

Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.

Direct Deposit

Payroll through direct deposit to the financial institution selected by employee is required.

Deferred Compensation

Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.

Disclaimer

This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.

01

The purpose of the supplemental questions listed below is to further evaluate your experience and education to determine your eligibility for this job classification. Answer each question accurately and thoroughly. The experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History section of this application. If you cite experience in your response that is not included on the Work History section of this application, your application may be considered incomplete and you may not receive further consideration for this position. Questions with text answers require you to include the name of the employer/organization and dates of the specific experience.

• I have read and acknowledge the above instructions.

02

Failure to complete all fields of the "Work Experience/History" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for this position. Applicants selected for an interview may provide a resume at that time.

• I have read and acknowledge the above statement.

03

Select the type of drivers license you currently hold. Be sure you have provided your drivers license number, class and state in the previous section of this application.

• Commercial Drivers License equivalent to a commercial, Class A Maryland Drivers License.
• Commercial Drivers License equivalent to a commercial, Class B Maryland Drivers License.
• Commercial Drivers License equivalent to a commercial, Class C Maryland Drivers License with a Passenger Endorsement.
• Non-Commercial Drivers License equivalent to a non-commercial, Class C Maryland Drivers License.
• Provisional Non-Commercial Drivers License equivalent to a Provisional Non-Commercial, Class C Maryland Drivers License.
• Drivers License Learners Permit.
• I do not have a drivers license.

04

Select the option that best describes your combination of education and experience.

• AA degree in a social or behavioral science and at least two years experience in individual, group, or family counseling or in intake and referral work.
• Bachelors degree in a social or behavioral science.
• Masters degree in a social or behavioral science.
• I do not have any of the above combinations of education and experience.

05

Select the language(s), other than English, in which you are proficient in reading, writing and/or speaking. If you choose "Other" please list in the following question.

• Spanish
• Russian
• Other
• Not applicable.

06

If you chose "Other" in the previous question, list the languages other than Spanish, Russian or English with which you are proficient in speaking, reading and/or writing. If you chose "Not Applicable" enter N/A.

07

Applicants selected for an appointment to a position in Baltimore County must successfully complete an employment background investigation and a medical examination. Are you willing to accept these conditions of employment?

• Yes, I am willing to accept these conditions of employment
• No, I am not willing to accept these conditions of employment and therefore I understand I will not be considered for this position with Baltimore County Government

Required Question

Employer Baltimore County

Address 308 Allegheny Avenue

Towson, Maryland, 21204

Phone 410-887-3135

Website http://www.baltimorecountymd.gov