Human Services Assistant

Human Services Assistant

Salary

$21.76 - $36.26 Hourly

Location

COMMUNITY SERVICES BOARD - MULTIPLE LOCATIONS, VA

Job Type

PT Hourly W BN

Job Number

26-01002

Department

Community Services Board

Opening Date

07/04/2026

Closing Date

7/10/2026 11:59 PM Eastern

Pay Grade

S15

Posting Type

Open to General Public

• Description
• Benefits
• Questions

Job Announcement

Part-time merit position for 20 hours per week.

This position works as an experienced human services professional with a positive and "can-do" attitude as part of our Business Operations department.

Front desk duties include executing the CSB check-in and check-out procedures using the electronic health record (EHR); scheduling and reconciling clinical and medical appointments in the EHR based on approved protocol for notification; fielding phone and in-person inquiries made by the public, clients, and staff in a prompt, courteous, and professional manner and assessing for level of risk or emergency intervention; opening and closing program assignments in the EHR; updating financial and demographic information required in all client profiles in the EHR and processing payments.

Back-office duties include verifying insurance coverage; monitoring, researching, arranging, and conducting annual review/updates of the EHR record with clients to ensure information is accurate and fees are properly set.

The successful individual will possess the ability to communicate clearly and concisely orally and in writing; multi-task; prioritize work; and must be detail oriented, accurate in data entry, organized, possess excellent customer service skills, and able to work in a fast-paced team environment. Protects individuals' confidentiality using existing state, local, and federal policies, and procedures. Maintains expertise in several databases related to the EHR, revenue cycle management, as well as Microsoft Office software. You will be required to work evenings.

Location and Hours: This advertisement will be used to fill one part-time position that will provide support at the following locations: Herndon Neighborhood Resource Center and James Lee Community Center Tuesdays, Wednesdays, and Thursdays. Scheduled hours are 9:00am to 5:30pm, with Wednesdays being half days.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home - including Spanish, Asian/Pacific Islander, Indo-European, and many others. We encourage candidates who are bilingual in English and another language to apply for this opportunity. A foreign language skills stipend of up to $800/year (part-time) may be given for qualified bi-lingual employees.

Eligible for all County benefits and for health benefits at part-time premium rates. To find out about the benefits of working with Fairfax County Government, please visit the CSB Careers Page.

Note: To learn more about careers that make a difference, watch our video "CSB Celebrates 50th Anniversary of Providing Care."

Employment Standards

MINIMUM QUALIFICATIONS:

Any combination of education, experience, and training equivalent to the following:(Click on the aforementioned link to learn how Fairfax County interprets equivalencies)

High school or GED issued by state department of education; plus three years of work experience, including two years in some area of human services (related two-year [associate] degree may be substituted for the required human service experience).

NECESSARY SPECIAL REQUIREMENTS:

The appointee to this position will be required to complete a criminal background check, Child Protective Services Registry check, tuberculosis test, and sanction screenings to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• 1 year of experience in behavioral health setting.
• 1 year of experience with electronic health records (EHR).
• 1 year of experience and familiarity with Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• 2 years of experience providing front-line customer services to include responding to internal customer inquiries face-to-face, by telephone, and in writing.
• Excellent computer skills and proficiency in the use of various office computers software's such as Microsoft Outlook, Word, Excel, and Power Point.
• Experience working independently with minimum supervision in a fast-paced, collaborative team environment with a strong commitment to customer service.
• Experience with effectively communicating with diverse bilingual/multi-lingual populations.

PHYSICAL REQUIREMENTS:

Ability to answer phones and use a keyboard driven equipment. Ability to communicate clearly with others. Ability to conduct various screenings on individuals upon entry to CSB facilities. Ability to travel to various CSB sites to attend meetings or preform work duties; maneuver through multi-floor buildings; bend/stretch; carry up to 25lbs. All duties performed with or without reasonable accommodation.

SELECTION PROCEDURE:

Panel Interview and may include a practical exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.

#LI-AP1

Merit Positions

Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:

• Medical/Vision/Dental Insurance Coverage
• Group Term Life Insurance
• Long Term Disability
• LiveWell Program
• Flexible Spending Programs
• Paid Leave (annual, sick, parental, volunteer activity, and more!)
• Paid Holidays
• Contributory Retirement Plan
• Deferred Compensation
• Employee Assistance Program
• Employees Child Care Center
• Continuous Learning Opportunities

Please click here for a summary of our benefits.

NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program: Public Service Loan Forgiveness | Federal Student Aid

For additional details please visit the Countys benefits webpage.

Non-Merit Positions

• Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.

• Medical/Vision/Dental Insurance Coverage

• Flexible Spending Program

• Deferred Compensation

• Temporary: scheduled to work a maximum of 900 hours in a calendar year.

• No benefits

01

What is the highest level of education that you have completed?

• Less than 12th grade
• High school diploma or GED
• Some college
• Associates degree
• Bachelors degree
• Masters degree
• Doctorate degree

02

If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.

• Less than 45 quarter hours
• 45 to less than 90 quarter hours
• 90 to less than 135 quarter hours
• 135 to less than 180 quarter hours
• 180 or more quarter hours
• Less than 30 semester hours
• 30 to less than 60 semester hours
• 60 to less than 90 semester hours
• 90 to less than 120 semester hours
• 120 or more semester hours
• Not applicable

03

If you answered that you have a degree in the previous question, please indicate your area of study below. If you do not have a degree, please select "not applicable."

• Psychology
• Social work
• Counseling
• Nursing
• Public health
• Social services
• Human services
• Other (related field)
• Other (non-related field)
• Not applicable

04

If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list the discipline of your degree. If this question does not pertain to you or you do not possess a degree, enter "N/A".

05

How many full-time equivalent years of experience do you have working? (Part-time work counts but needs to be converted. For example, 20 hours per week for one year (1040 hrs) equals 6 full-time equivalent months).

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

06

How many full-time equivalent years of experience do you have in some area of human services?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

07

How many years of work experience do you have in providing administrative human services support in a healthcare setting, hospital, or medical facility?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

08

How many years of work experience do you have utilizing electronic health records systems?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

09

How many years of work experience do you have working with HIPAA rules and regulations?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

10

How many years of work experience do you have in a behavioral health setting?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

11

How many years of work experience do you have providing front-line customer service, which includes responding to internal and external customer inquiries face-to-face, by telephone, and in writing?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

12

Do you have at least two years of professional experience and/or knowledge in any of the following areas? Check all that apply.

• Medical records
• Scheduling and confirming appointments
• Collecting payments and co-payments
• Knowledge and explanation of insurance
• None of the above

13

Are you proficient in any of the following Microsoft Office Suite applications? Check all that apply.

• Outlook (Composing email messages; sending and receiving email messages; organizing email messages into folders; managing contacts; scheduling appointments & meetings, managing tasks)
• Word (Knowledge of common functions such as creating a title; using, modifying, and creating styles; indenting paragraphs; using tabs and tables; inserting a hard page break; using page numbering; creating headers and footers; inserting graphics; adding comments and tracking changes)
• PowerPoint (Creating a template and working with a design template; working with graphics, animation and multimedia; building interactive presentations using hyperlinks)
• Excel (Basic knowledge of creating a worksheet; performing calculations in a worksheet; modifying and formatting a worksheet; printing workbook contents; creating and modifying pivot tables; using formulas and links to other cells/worksheets)
• None of the above

14

How many years of full-time equivalent experience do you have communicating effectively with diverse bilingual/multi-lingual populations?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

15

Which of the following language access tools have you used in a behavioral health setting? Check all that apply.

• iSpeak Posters
• Language Access Resource Guide
• Solicit assistance from bilingual peer employees
• Language access vendor interpreter services
• Proficient in another language other than English
• Other
• None of the above

16

If you indicate "other" in the previous question. Please specify. If not applicable, please enter N/A.

17

This position may require some evening, weekend, and holiday hours. Are you able to work these hours?

• Yes
• No

18

Are you willing and able to travel between CSB sites for meetings, training and or coverage?

• Yes
• No

Required Question

Employer Fairfax County

Address 12000 Government Center Pkwy. Suite 270

Fairfax, Virginia, 22035

Phone 703-324-3311

Website http://agency.governmentjobs.com/fairfaxcounty/default.cfm