Communication Skills, Community and Social Services, Customer Support/Service, Customer/Client Research, Data Entry, Data Quality, Demographics, Detail Oriented, English Language, Establish Priorities, Medical Record System, Microsoft Office, Multitasking, Organizational Skills, Revenue Management, Risk Analysis
COMMUNITY SERVICES BOARD - MULTIPLE LOCATIONS, VA
This position works as an experienced human services professional with a positive and “can-do” attitude as part of our Business Operations department.
Front desk duties include executing the CSB check-in and check-out procedures using the electronic health record (EHR); scheduling and reconciling clinical and medical appointments in the EHR based on approved protocol for notification; fielding phone and in-person inquiries made by the public, clients, and staff in a prompt, courteous, and professional manner and assessing for level of risk or emergency intervention; opening and closing program assignments in the EHR; updating financial and demographic information required in all client profiles in the EHR and processing payments.
Back-office duties include verifying insurance coverage; monitoring, researching, arranging, and conducting annual review/updates of the EHR record with clients to ensure information is accurate and fees are properly set.
The successful individual will possess the ability to communicate clearly and concisely orally and in writing; multi-task; prioritize work; and must be detail oriented, accurate in data entry, organized, possess excellent customer service skills, and able to work in a fast-paced team environment. Protects individuals’ confidentiality using existing state, local, and federal policies, and procedures. Maintains expertise in several databases related to the EHR, revenue cycle management, as well as Microsoft Office software. You will be required to work evenings.
Location and Hours: This advertisement will be used to fill one part-time position that will provide support at the following locations: Herndon Neighborhood Resource Center and James Lee Community Center Tuesdays, Wednesdays, and Thursdays. Scheduled hours are 9:00am to 5:30pm, with Wednesdays being half days.
Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home — including Spanish, Asian/Pacific Islander, Indo-European, and many others. We encourage candidates who are bilingual in English and another language to apply for this opportunity. A foreign language skills stipend of up to $800/year (part-time) may be given for qualified bi-lingual employees.
Eligible for all County benefits and for health benefits at part-time premium rates. To find out about the benefits of working with Fairfax County Government, please visit the CSB Careers Page.
Note: To learn more about careers that make a difference, watch our video "CSB Celebrates 50th Anniversary of Providing Care."Job Type: PT Hourly W BN
Agency: Community Services Board
Location: COMMUNITY SERVICES BOARD - MULTIPLE LOCATIONS