Human Services - Child Support Specialist

Child Support Specialist

The primary mission of Shawano County is to provide all County citizens with cost-effective, prompt and high-quality County services. Quality is the extent to which a product or service conforms to requirements and meets or exceeds customer expectations. It is the policy of Shawano County to recruit and select the most qualified persons for positions in the County's service. Recruitment and selection shall be conducted in an affirmative manner which ensures open competition and provides equal employment opportunity as protected by state or federal law. If you need any accommodations during the recruitment or employment process because of a disability, please notify Human Resources to ensure appropriate accommodations can be made.

Shawano County is pleased to offer our full-time employees (30+ hours/week) a comprehensive benefits package including:

• Paid Time Off - Earn just under 5 weeks in your first year when working 40 hours/week
• Nine (9) Paid Holidays
• Health Insurance including vision coverage with option of a high or low deductible health insurance plan.
• County-funded Health Reimbursement Account or HSA depending on health plan selection.
• Prescription Drug Plan
• Gym Membership Discounts
• Dependent Flexible Spending Account
• Dental Insurance
• Long and Short-Term Disability
• Critical Illness and Accident Insurance
• Employee Assistance Program
• Life Insurance
• State Pension Plan
• Deferred Compensation (457) Retirement Plans

Shawano County is pleased to offer our part-time employees (regularly scheduled to work 24-29 hours/week) a comprehensive benefits package:

• Paid Time Off
• Paid Holidays
• Life Insurance
• State Pension Plan
• Gym Membership Discounts
• Employee Assistance Program

Job Summary: The Child Support Specialist is responsible for maintaining a caseload of approximately 600 or more cases, acting independently to carry out the duties of the position on a daily basis. A Specialist is required to facilitate and expedite local, state, and federally mandated processes within federally mandated time lines. The Specialist is responsible for implementing and maintaining the Child Support IV-D program. The position has very technical and complex duties.

Essential Duties and Responsibilities:

• Draft Motions, Warrants, Orders to Show Cause and Affidavits for personal service prior to court hearings; negotiate stipulations toward resolution of support issues to eliminate the need for court hearings; prepare and submit Orders to the Court for signature: secures and enforces various Court orders through Income Withholdings and Interstate Orders.
• Prepares, researches and support the functions of the Corporation Counsel for presentations before the court. Testify in court as necessary.
• Review all Child Support orders every 33 months, upon request of the participant, or when a significant change of circumstances deems it necessary pursuant to the 1988 Family Support Act.
• Maintain computer literacy and understanding of up-to-date functions of the KIDS system, the CARES system, Internet and the data exchanges that are contracted by the State and Federal Bureaus of Child Support for local agencies.
• Analyze and utilize data to locate absent participants, employers, assets and income for the purpose of establishing and/or enforcing support obligations.
• Work with other states to first determine the jurisdiction when there may be an issue of multiple orders in multiple states to determine controlling order. Coordinate efforts with other states to establish, enforce and modify child support orders pursuant to the Uniform Interstate Family Support Act.
• Maintain confidentiality while answering telephone calls and questions from walk-in clients relating to child support and maintenance accounts. Log all information received into the appropriate databases and inform other agencies as needed.
• Review personal, business, federal and state tax returns and financial statements.
• Updates employment addresses and employer information.
• Receipts monies for purge payments, NIVD application fees, filing fees and completes coupons. Logs payment in receipt book and gives client receipt of payment.
• Interpret the individual payroll statements to determine gross income and must be able to identify deviations of gross income resulting from deferred compensation and cafeteria plans.
• Attend training and conferences required to keep current with changes in state and federal laws to remain in full compliance.
• Ensure that participants involved in any legal court action or administrative enforcement action receives due process according to federal and state laws.
• Monitor case financials and timelines for administrative enforcement issues such as lien docket, credit bureau reporting, license suspension, passport denial and financial account seizure. Ensure that support payments are paid and inform appropriate agencies of amounts collected as required.
• Make appropriate decisions while maintaining composure in an often-stressful work environment.
• Work cooperatively with attorneys, family court commissioners, judges, probation officers, law enforcement personnel, employers and government agencies (local, state, federal, and interstate).
• Monitor the payments of the caseload, often reconciling and locating misapplied payments by the federally mandated centralized receipt and disbursement center, the Wisconsin Support Collections Trust Fund. Audit accounts that are disputed and determine arrearages.
• Pursue reimbursements of expenses incurred by mother and child while on State funded Medical Assistance.
• Initiate and enforce orders for health insurance for the minor children of the participants.

Work Requirements:

• Associate's degree in Sociology, Psychology, Criminal Justice or related field.
• Required to attend two to three weeks of "out of office" training for implementation of any new programs mandated by the Bureau of Child Support.
• Valid Wisconsin Driver's License and adequate insurance as required by the County.