Human Services Enforcement Assistant

State of Maine

Rockland, Maine

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JOB DETAILS

SALARY

$19.27–$27.74 Per Hour

SKILLS

Administrative Skills, Administrator Documentation, Child Support, Customer Support/Service, Establish Priorities, Healthcare Providers, Hospital, Legal Documents, Liens, Mail Processing, Microsoft Excel, Microsoft Outlook, Microsoft Word, Presentation/Verbal Skills, Psychiatry and Mental Health, Public Health, Record Keeping, Regulations, Spreadsheets, Telephone Skills, Word Processing

LOCATION

Rockland, Maine

POSTED

7 days ago

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.
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Department of Health and Human Services (DHHS)

Opening Date: June 15, 2026

Closing Date: June 29, 2026

Job Class Code: 5038

Grade: 17 (Admin Services)

Salary: $19.27 - $27.74 per hour

Position Number: 02000-2680

Location: Rockland

-ANTICIPATED VACANCY-

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

This position allows for partial telework with management approval.

The Human Services Enforcement Assistant position in Division of Support Enforcement & Recovery (DSER) is a full-time Monday-Friday, 8-5.

Core Responsibilities:

The Human Services Enforcement Assistant is a paraprofessional position providing administrative support in a Child Support Office. Duties can vary and include, but are not limited to:

• Processing administrative documents and assisting with processing legal documents, which may include wage attachments, license revocation, passport denial and placing/releasing motor vehicle liens

• Communicating with parents, answering questions, and providing information about the child support program

• Managing and prioritizing correspondence/contacts, including electronic and hard mail, addressing time sensitive mail promptly

• Telephone Customer Service

• Building cases and managing contact with individuals applying for child support services

• Document imaging and indexing

• Scheduling genetic testing

• Assisting with general office duties

Minimum Qualifications:

To qualify for this position, you must have foundational education, training, and/or experience in office/administrative support work or another related area demonstrating competency in applying office support processes, procedures, and practices; gathering and organizing information; tracking and maintaining records; and explaining or assisting with administrative processes.

Please submit a resume and cover letter describing your skills as expert, skilled or novice in the following areas:

• Outlook, Excel, MS Word and comparable word processing/spreadsheet applications;

• Data Entry (entering data and narratives)

• Written and Verbal Communications, including keyboarding & telephone skills;

• Customer Service;

• Teamwork

Note: Applicants are subject to pre-employment screening including verification of minimum qualifications, application information, employment history, and references. Conditional offers are made to selected candidates who must successfully complete a pre-employment, fingerprint-based criminal history record check.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office for Family Independence, Division of Support Enforcement & Recovery (DSER) is responsible for the development and implementation of the rules, regulations, policies, and procedures necessary to ensure that all non-custodial parents are contributing to the economic support of their children. Responsibilities include establishing paternity, locating non-custodial parents, establishing and enforcing child support orders and representing the Department's interest in the Maine District Court in matters pertaining to child support.

The Division of Support Enforcement & Recovery has offices located statewide in Biddeford, Sanford, Portland, Lewiston, Augusta, Rockland, Bangor, Ellsworth & Caribou. T

About the Company

State of Maine

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