Human Services Manager

Human Services Manager

Salary

$31.12 - $40.00 Hourly

Location

515 Clark Avenue, Ames, IA, 50010, IA

Job Type

Less than 20 hours/week

Job Number

26-620-01

Department

City Manager

Division

City Manager

Opening Date

06/02/2026

Closing Date

6/12/2026 5:00 PM Central

FLSA

Non-Exempt

Bargaining Unit

MERIT

Residency Requirement?

No

• Description
• Benefits
• Questions

Centrally located in the heart of Iowa, Ames is a vibrant, progressive community with more than 66,000 residents providing an excellent quality of life. Home to Iowa State University, Ames offers year-round recreation opportunities, diverse cultural offerings, a stable economy, safe neighborhoods, and a high-achieving school district.

General Information

Under the supervision of the Assistant City Manager, the Human Services Manager will serve as the primary staff, representing the City of Ames, on the Analysis on Social Services Evaluation Team (ASSET). The Human Services Manager will also convene and lead community discussions around human services as needed.

This position is an ongoing, part-time, less than 20 hours per week position that is not benefit or paid leave eligible.

In order to be considered for this position, all applicants must submit their online application by the deadline listed on this posting. Your application includes complete responses to the supplemental questions. Please keep in mind that submission of a resume in lieu of work history on your application or answering the supplemental questions is not sufficient.

Examples of Essential Job Functions

• Serve as the City's staff member on the Analysis on Social Services Evaluation Team, ensuring collaboration with other ASSET Funders to accomplish the goals of ASSET.
• Attend and represent the City of Ames at ASSET Board meetings, ASSET Administrative meetings, and any other related meetings pertaining to human services. Meetings may be held during the day, evening hours, and weekends.
• Manage documentation, correspondence, notification, and planning activities around human services as directed by the Assistant City Manager;
• Represents the Assistant City Manager in interactions with elected and appointed state and local government officials, business owners and managers, neighborhood groups, employees, and other citizens and customers.
• Responds to written and verbal citizen complaints, inquiries, and requests for service.
• As assigned, arrange and coordinate internal and public meetings around human services, providing administrative support as needed.
• Maintain contact and relationships with local agencies provide direct human services.
• Conduct research or analysis for special projects as directed by the Assistant City Manager or his/her designee.
• The Human Services Manager must have flexible hours of availability to meet the needs of the public which includes short, long and/or irregular hours.

Each employee is expected to continually strive to bring shared values to life through our Excellence Through People organizational culture. ETP values include: committing to continuous improvement; inspiring creativity and innovation; being customer driven; making data-driven decisions; championing employee involvement; striving for excellence; having fiscal stewardship; acting with honesty and integrity; exhibiting leadership; choosing a positive attitude; respect and dignity for one another; promoting safety and wellness; and cultivating teamwork. For leaders, this includes creating a work culture that brings these values to life. For all employees, this includes maintaining a Total City Perspective. The purpose of ETP is to deliver exceptional services to the public at the best price, and for employees to experience an enjoyable and stimulating work environment.

Qualifications

Required Education and Experience:

Must possess a Bachelors degree in public administration, public policy, public affairs, political science or a related field.

Masters Degree in one of these fields preferred.

At least two years of experience in a city government is required. This experience must consist of analysis, administration, or project management.

Preferred Experience:

Familiarity with the Analysis on Social Services Evaluation Team

Experience convening local service providers around human services efforts.

Knowledge, Skills, and Abilities: Knowledge of modern office practices and procedures including the utilization of automated technology to enhance office efficiency and effectiveness; considerable knowledge of departmental policies and administrative requirements as they affect clerical operations and responsibilities.

Skill in written and oral communication. Skill with word processing and other office software; skill in operating a computer terminal and other standard office equipment.

Ability to exercise sound, independent judgment in applying policies and procedures to routine situations; ability to establish and to maintain effective working relationships with co-workers at all levels, customers and the general public. Ability to take the initiative to resolve challenging issues and leverage resources as needed.

Supplemental Information

Physical & Environmental Characteristics:

Required Physical Activities: Sitting, standing, walking, reaching, pushing, pulling, grasping, lifting, talking, hearing, repetitive motions.

Physical Characteristics of Work: Work is primarily sedentary and requires sitting and/or using various computer equipment 50% of the time; and standing and/or walking 20% of the time. Routinely requires the exertion of up to 10 pounds of force, and infrequently requires the exertion of 10-25 pounds of force to lift or otherwise move objects.

Vision Requirements: The minimum for those whose work is involved primarily with extensive reading, and preparing and analyzing text and/or data, and the use of a computer terminal.

Environmental Conditions: The employee ordinarily works in an office environment and is not substantially exposed to adverse environmental conditions.

Selection Process:

The selection process consists of an evaluation of education and experience, interview, and completion of a criminal background check, which includes a sex offender registry check. All candidates will be notified by email of their application status.

Preference may be given to applicants possessing qualifications above the minimum.

E-Verify Process:

The City of Ames participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each applicant's Form I-9 to confirm work authorization. All candidates who are offered a position with the City of Ames must complete Section 1 of Form I-9 along with the required proof of their right to work in the United States and proof of their identity on their first day of employment. Please be prepared to provide required documents on your first day of employment. For additional information regarding acceptable documents for this purpose, please contact Human Resources at 515-239-5199 or go to the US Citizenship and Immigration Services web page at: http://www.uscis.gov.

NOTE: Applicants with disabilities may submit requests for ADA testing or interview accommodations to the Human Resources Department prior to the test or interview.

The City of Ames is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, age, religion, sex, sexual orientation, gender identity, genetic information, ancestry, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Human Resources Department at 515-239-5199.

This classification is not eligible for benefits.

01

Do you possess a Bachelors degree in public administration, public policy, public affairs, political science or a related field?

• Yes
• No

02

Do you have at least two years of experience in a city government consisting of analysis, administration, or project management?

• Yes
• No

03

Please describe your experience in a city government consisting of analysis, administration, or project management. (Include length of time)

04

Do you have a Masters Degree in public administration, public policy, public affairs, political science or a related field?

• Yes
• No

05

Please describe your familiarity with the Analysis on Social Services Evaluation Team.

06

Please describe your experience convening local service providers around human services efforts.

Required Question

Employer City of Ames

Address 515 Clark Ave

Ames, Iowa, 50010

Phone 515-239-5199

Website http://www.cityofames.org/jobs