Human Services Needs Assessment Consultant

About the Workforce Intelligence Lab (WIL)

The Workforce Intelligence Lab (WIL) delivers applied research and public-program support for cities, counties, school systems, special districts, utilities, and related agencies. Our work spans employee engagement and organizational research, emergency management and continuity planning, housing and community development, grant administration technical assistance, research and program evaluation, and applied field operations support.

Learn more: https://wilinstitute.org

We engage experienced practitioners for both full-time employment and project-based contract roles, as applicable to the award and staffing model. Engagements are remote-first with travel as required for partner and field sites. We build ready teams for live grant and sponsored-research pursuits.

This opportunity is contingent upon grant or sponsored-project award and final staffing approval. Permission will be requested before including a candidate's name or resume in a proposal or funding package.

WIL is seeking an Employee Engagement Survey Consultant to design and deliver actionable engagement research for major public employers, including a large port authority program, from instrument development through analysis, reporting, and follow-through.

What you'll do

Design employee engagement survey strategies, instruments, sampling plans, and administration workflows
Align survey constructs and questions to organizational goals, workforce realities, and leadership decisions
Manage survey communications, stakeholder coordination, data-quality checks, and participation analysis
Analyze quantitative and open-ended results and identify meaningful patterns across teams, locations, and demographic groups
Deliver executive briefings, clear reports, and practical action-planning recommendations
Contribute specialist qualifications and past-performance narrative to WIL grant and sponsored-research packages when permissioneAbout the Workforce Intelligence Lab (WIL)

The Workforce Intelligence Lab (WIL) delivers applied research and public-program support for cities, counties, school systems, special districts, utilities, and related agencies. Our work spans human-services planning, emergency management and continuity planning, housing and community development, grant administration technical assistance, research and program evaluation, and applied field operations support.

Learn more: https://wilinstitute.org

We engage experienced practitioners for both full-time employment and project-based contract roles, as applicable to the award and staffing model. Engagements are remote-first with travel as required for partner and field sites. We build ready teams for live grant and sponsored-research pursuits.

This opportunity is contingent upon grant or sponsored-project award and final staffing approval. Permission will be requested before including a candidate's name or resume in a proposal or funding package.

WIL is seeking a Human Services Needs Assessment Consultant to assess community needs for a major city and translate evidence, community voice, and service-system analysis into funding priorities and an actionable human-services strategy.

What you'll do

Design and lead a community human-services needs assessment across priority populations and service areas
Collect and analyze demographic, socioeconomic, utilization, outcomes, and community-feedback data
Engage residents, providers, community-based organizations, funders, and public agencies through interviews, focus groups, and workshops
Map service capacity, gaps, barriers, and equity considerations across the local human-services system
Develop prioritized funding recommendations, implementation options, and decision-ready reports and presentations
Contribute specialist qualifications and past-performance narrative to WIL grant and sponsored-research packages when permissioned

Required

Experience leading human-services, community-needs, behavioral-health, housing, or related social-impact assessments
Strong mixed-methods research, data analysis, community engagement, and report-writing skills
Ability to translate needs and service-system findings into equitable funding priorities and implementation recommendations
Open to full-time employment or project-based contract engagement; remote-first with travel as partner and field work requires

Nice to have

Experience with municipal human-services planning, community development, homelessness, behavioral health, or public health
Familiarity with equity-centered assessment, participatory research, and federal or state funding programs
Prior work with cities, counties, community-based organizations, or public-sector funders