Human Services Program Manager

Human Services Program Manager

Salary

$71,975.00 - $78,646.00 Annually

Location

Government Center at Drumcastle, 6401 York Road, Towson, MD

Job Type

MERIT

Job Number

04.499 06-26

Department

HHS/COMMUNITY HEALTH SERVICES

Opening Date

06/19/2026

Closing Date

Continuous

• Description
• Benefits
• Questions

Regular Schedule 35 Hours. Pay Schedule XII, Grade 1M

A vacancy exists in the Bureau of Community Health Services, Department of Health and Human Services.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.

All interested transfer and promotional candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

Failure to submit proof of Licenses, Certifications and Education may result in your application not being considered.

Examples of Duties

EXAMPLES OF DUTIES

Under direction, develops, administers and convenes a collaborative initiative connecting public, private, and non-profit partners to enhance sustainable, equitable food access for high-risk communities through education and resource development.

EXAMPLES OF ESSENTIAL DUTIES

• Provides programmatic support for the implementation of Baltimore County Food Security Council initiatives, policies and procedures with goal of enhancing food security across Baltimore County.
• Conducts short-and long-range planning, monitors and evaluates overall program effectiveness and recommends modifications as necessary.
• Coordinates the program with other County, State, and community resources and programs.
• Prepares grant proposals and other reports pertaining to the program.
• Seeks appropriate grant opportunities.
• Prepares and monitors the budget and tracks performance measures for the program.
• Prepares or reviews legislation pertaining to the program.
• Develops and maintains management information systems.
• Serves as the first point of contact for the Council and represents the Council at all meetings, conferences and community engagement events.
• Represents and provides reports on behalf of the Food Security Subcommittee under the Local Health Improvement Coalition (LHIC), and develops actionable items for the LHIC Action Plan.
• Develops public and in-service educational sessions and strengthens community partnerships thought outreach, engagement and event participation.
• Selects and evaluates subordinate employees and/or service providers within the program.
• Provides technical or program supervision to subordinate supervisors, case managers, and/or service providers.
• Provides administrative supervision to professional clinicians and clerical staff.
• Oversees the daily operation of the program
• Provides program and case consultation to other community agencies or organizations.
• Handles difficult or unusual cases including formal case reviews.
• Resolves complaints.

Examples of Other Duties

• Prepares reports for public distribution.
• Reviews and approves minutes.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)

Qualifications

Required Qualifications

Graduation from an accredited college or university with a bachelors degree in public health, health education or social science

plus

at least four years experience providing human services, convening, coordinating, planning and implementing large multi-agency workgroups, coalitions and/or councils

(Additional experience in providing human services may be substituted on a year-for-year basis up to a maximum of two years for the required education. Experience in the supervision and management of a human services program that includes the tracking of data and outcomes, including focus groups, surveys and reporting results may be substituted on a year-for-year basis up to a maximum of four years for the required education.)

Knowledge, Skills, and Abilities (Entry Level):

• Thorough knowledge of the theory and practices of provision of human services in the appropriate specialty of food security and/or social determinants of health, including knowledge of group dynamics, convening and managing interagency groups and ability to collect, organize and analyze data into reportable outcomes. Knowledge of budget and personnel management principles and practices. Knowledge of the Open Meetings Act.

• Verbal and written skill necessary to present presentations and conduct public speaking engagements, draft grant proposals, complex reports, and legislation. Good interpersonal skills including utilization of social media platforms. Skill in development and implementation of policies and procedures. Skill in planning, coordinating and facilitating interagency groups. Skill in analytic and problem-solving. Skill in planning, facilitating and managing large interagency groups. Skill in interpreting rules, regulations, guidelines, policies, and procedures. Skill in preparing and monitoring a program budget.

• Ability to identify community needs and to design and implement initiatives to meet these needs. Ability to monitor program service delivery and to evaluate and modify same. Ability to develop and modify program policies and procedures. Ability to coordinate a programs activities with other agencies and programs. Ability to locate and develop community resources. Ability to plan and conduct educational programs for staff pr other groups. Ability to conduct community engagement and outreach education. Ability to read and understand professional journals and other publications.

Knowledge, Skills, and Abilities (Full Performance):

• Thorough knowledge and understanding of applicable Federal, State, and local regulations, procedures, and guidelines including those directly related to food security through equitable access, especially within disparate populations and food resource development and education related to social determinants of health that impact equitable access to food. Thorough knowledge of County and departmental rules, regulations, policies, and procedures pertaining to personnel and budget matters. Thorough knowledge of local human services resources and the role of the program within the human services structure.

• Skill in identifying community needs and in designing and implementing programs and policies which meet these needs. Skill in monitoring program service delivery and in evaluating and modifying same. Skill in developing and modifying program policies and procedures. Skill in coordinating a programs activities with other agencies and programs. Skill in locating and developing community resources.

Proof of Licenses, Certifications and Education

Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicants major field of study. Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education may result in your application not being considered.

Proof of Degree Equivalency

Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org)

Mail or deliver documents to:

ATTN: Human Services Program Manager

Office of Human Resources

Baltimore County Government

308 Allegheny Ave.

Towson, MD 21204

EXAMINATION PROCEDURE

Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment

Some positions may require satisfactory completion of County sponsored CPR and First Aid training. These positions must maintain certification throughout employment.

Physical and Environmental Conditions

These positions are essentially sedentary with some walking, standing, or other restricted physical activities. Some positions may require traveling between work sites.

Medical Examination and Employment Background Investigation

Applicants selected for an appointment to a position in Baltimore County must successfully complete a physical examination and drug screen and an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.

Employment Benefits for Full-Time, Merit or Classified Employees

Baltimore County General Government offers the following benefits to full-time,merit or classified employees. Some benefits vary for sworn employees of the Police and Fire Departments. New employees are eligible for benefits upon hire, unless noted otherwise.

Equal Opportunity Employer

Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.

Smoke free workplace

All Baltimore County offices are smoke free.

Drug free workplace

Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.

Salary

Annual Salary review - Step increases may be granted on anniversary date based on satisfactory job performance

General Increases - Cost of living increases and adjustments may be granted as legislated.

Longevity Increases - In accordance with the specific pay schedule, a full-time merit or classified employee may receive a longevity increase, equivalent to one step, upon completion of a certain number of years of classified service with the County.

Employee Assistance Program

Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.

Health Insurance

Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:

Medical, Prescription, Dental and Vision insurance.

Flexible Spending Accounts

Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.

Life Insurance

Employees may elect basic term life insurance for themselves equal to one time the employees annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.

Retirement

Employees are required to participate in the Baltimore County Employees Retirement System (ERS), with very limited exceptions.

Paid Leave

Paid benefits listed below vary depending upon the Classification.

Sick Leave

Vacation Leave

Personal Leave

Holidays

Bereavement Leave

Jury Leave

Military Leave

Baltimore County Employees Federal Credit Union

Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.

Direct Deposit

Payroll through direct deposit to the financial institution selected by employee is required.

Educational Assistance

70 to 80 percent tuition reimbursement following successful completion of pre-approved courses related to position. Amount of reimbursement and fiscal year dollar limitations vary with bargaining group.

Deferred Compensation

Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.

Disclaimer

This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.

01

The purpose of the supplemental questions listed below is to further evaluate your experience and education to determine your eligibility for this job classification. Answer each question accurately and thoroughly. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History/Experience section of this application. Questions with text answers require you to include the name of the employer/organization and dates of the specific experience.

• I have read and acknowledge the above instructions.

02

Failure to complete all fields of the "Work Experience/History" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for this position. Applicants selected for an interview may provide a resume at that time.

• I have read and acknowledge the above statement.

03

Select the option that best describes your level of education and experience.

• Masters degree from an accredited college or university in a social or behavioral science, plus at least 2 years experience providing human services such as intake/referral, counseling or educating; which includes one year experience supervising employees providing human services, such as intake/referral, counseling or educating.
• Bachelors degree from an accredited college or university in a social or behavorial science, plus at least 4 years experience providing human services such as intake referral, counseling or educating; which includes at least one year experience supervising employees providing human services, such as intake/referral, counseling or educating.
• Associates degree from an accredited college or university in a social or behavioral science, plus at least 6 years experience providing human services such as intake/referral, counseling or educating; which includes one year experience supervising employees providing human services, such as intake/referral, counseling or educating.
• I do not have any of the above combinations of education and experience

04

Do you have experience supervising staff?

• Yes
• No

05

This position may require satisfactory completion of County sponsored CPR/AED/First Aid training. Certification must be maintained throughout employment. Are you willing and able to accept this condition of employment?

• Yes
• No

06

These positions are essentially sedentary with some walking, standing, or other restricted physical activities. Some positions require traveling between work sites. Are you willing and able to accept these conditions of employment?

• Yes
• No

07

Are you willing to work in a position that requires travel between work sites using your personal transportation? A mileage allowance, set by Baltimore County Policy, shall be paid to County employees who use their privately-owned vehicles for official County travel necessary to carry out the required or authorized duties of their positions.

• Yes, I am willing to accept these conditions of employment
• No, I am not willing to accept these conditions of employment and therefore I understand I will not be considered for this position with Baltimore County Government

Required Question

Employer Baltimore County

Address 308 Allegheny Avenue

Towson, Maryland, 21204

Phone 410-887-3135

Website http://www.baltimorecountymd.gov