Human Services Program Representative 2
Salary
$77,379.00 - $117,497.00 Annually
Location
Philadelphia County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2026-49789-41740
Department
Department of Human Services
Division
HS Bur Cmy Srvs
Opening Date
05/18/2026
Closing Date
6/1/2026 11:59 PM Eastern
Job Code
41740
Position Number
50355091
Union
Non Union
Bargaining Unit
F3
Pay Group
ST09
Bureau / Division Code
00211393
Bureau / Division
Bureau of Community Services/Southeast Regional Office
Worksite Address
801 Market Street
City
Philadelphia, Pennsylvania
Zip Code
19107
Contact Name
Elizabeth Bacon
Contact Email
ebacon@pa.gov
THE POSITION
The Human Services Program Representative 2 role with the Department of Human Services gives you the chance to guide important human services work. You will support programs that improve the lives of individuals with intellectual disabilities, autism, and their families every day. This position allows you to develop leadership skills while working with dedicated partners and providers. Join a team where your efforts help shape stronger, safer communities.
DESCRIPTION OF WORK
This position supports developmental programs by guiding waiver capacity, supervising staff, and coordinating with partners. The role involves oversight, communication, and decision making to help ensure individuals receive appropriate services. As a Human Services Program Representative 2, you will perform the following duties:
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Other Requirements:
How to Apply:
Veterans:
Telecommunications Relay Service (TRS):
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this short video!
See the total value of your benefits package by exploring our benefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
01
Have you been employed by the Commonwealth of Pennsylvania as a Human Services Program Representative 1 for one or more years full-time?
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How many years of full-time professional experience do you possess in developing, implementing, or evaluating a human service program?
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
How much graduate coursework have you completed in fields related to public health or a social or behavioral science?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable.? You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left.?You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report.? We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting visiting www.naces.org and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
06
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our FAQ page.
07
WORK BEHAVIOR 1 - RESEARCH AND INTERPRET REGULATIONS, POLICIES, PROCEDURES, AND ADMINISTRATIVE DECISIONS
Research and interpret federal, state, county, and departmental regulations, policies, procedures, and administrative decisions pertaining to human service providers such as children and youth services, mental health services, intellectual disabilities services, developmental disabilities services, autism services, substance abuse services, and managed care organizations to county and agency directors, staff, program participants, stakeholders, and others to ensure that legal mandates are consistently applied and that services and programs are in compliance.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
08
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
09
WORK BEHAVIOR 2 - REVIEW, ANALYZE, AND EVALUATE OPERATIONAL DOCUMENTS
Review, analyze, and evaluate the contents of operational documents such as program proposals, contracts, requests for proposals, annual plans, fiscal reports, annual expenditure reports, policies and procedures developed by various county, agency, facility, managed care organizations, and human service providers such as children and youth services, mental health services, intellectual disabilities services, developmental disabilities services, autism services, and substance abuse services; recommend actions (and direct as necessary) to counties, agencies, or facilities to assist in improving and upgrading the quality of services provided to program participants and in maintaining efficient operations, consistency, and compliance with stated goals, priorities, and resources.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
10
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
11
WORK BEHAVIOR 3 - MONITOR PROGRAM AND CONTRACT COMPLIANCE
Monitor program and contract compliance by analyzing and evaluating the administrative (personnel and facilities management), fiscal, and information and programmatic systems operating at county programs, public and private human services agencies and facilities such as children and youth services, mental health services, intellectual disabilities services, developmental disabilities services, autism services, substance abuse services, and managed care organizations in order to identify fraud, waste, abuse, and non-compliance; investigate incidents of alleged abuse and other complaints to ensure the health, safety, and rights of individuals to ensure adherence of federal, state, county, and departmental standards, regulations, policies, and rules; apply quality management principles to identify areas for performance improvement.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
12
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
13
WORK BEHAVIOR 4 - PROVIDE TECHNICAL ASSISTANCE AND CONSULTATION
Provide technical assistance, consultation, oversight, and techniques to children and youth services, mental health services, intellectual disabilities services, developmental disabilities services, autism services, substance abuse services, and managed care organizations, as well as program administrators, executive directors, direct service supervisors and workers, community advisory boards, work groups, program participants and families, and various advocacy groups on administrative and professional matters in order to improve the quality of services rendered to program participants. Technical assistance is consistent with program objectives and standards including program design, program participant service plans, program service development, annual plans, fiscal appropriations and expenditures, licensing, fiscal and program initiatives/priorities, compliance violations and solutions, and overall program evaluation methods.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
14
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
15
WORK BEHAVIOR 5 - SUPERVISE EMPLOYEES
Supervise lower-level employees and contract staff by assigning, reviewing, and evaluating work performance and training needs, approving leave and travel requests, reviewing grievances and complaints (including conducting the initial investigation into causes and conditions and discussing issues and findings with employee), resolving complaints and/or recommending solutions, and disciplining subordinates as needed.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
16
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
Required Question
Employer Commonwealth of Pennsylvania
Address 613 North Street
Harrisburg, Pennsylvania, 17120
Website http://www.employment.pa.gov