Human Services Program Specialist Salary $57,462.00 - $65,733.00 Annually Location Towson, MD Job Type MERIT Job Number 04.490 05-25 Department HHS/FINANCE & ADMINISTRATION Opening Date 05/28/2025 Closing Date Continuous Description Benefits Questions Pay Schedule I, Grade 29, Regular Schedule: 35 hours per week.A vacancy exists in the Department of Health and Human Services, Bureau of Finance and Administration.A list of eligible applicants will be established based on the examination as outlined below.Current and future vacancies occurring within this class may be filled from the list of eligible applicants.All interested transfer and promotional candidates must apply at this time.List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time. You MUST attach your transcript(s) or license(s) to your application.Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of license(s) certifications, and/or education must be submitted with each application. Examples of Duties Under general supervision, the Quality Improvement Human Service Program Specialist is responsible for assisting with quality improvement (QI) efforts, including development, implementation, execution, education, data collection, analysis, and reporting. The TQIC will perform QI activities in alignment with Continuous Quality Improvement (CQI) principles. This position promotes the QI Program throughout the Department of Health and Human Services through education, training, and collaboration.Examples of Essential DutiesDemonstrates a working knowledge of Quality Improvement (QI) and Performance Improvement (PI) processes.Provides orientation and development training for staff on QI processes and principles.Participates in evaluating the effectiveness of QI activities, making recommendations for improvements.Attends and actively participates in CQI meetings, collaborating with team members to advance QI efforts.Assists in the preparation of quality improvement reports to track progress and identify areas for improvement.Meets with internal customers and stakeholders to identify QI issues and works collaboratively to problem-solve and implement solutions.Serves as an educational resource for staff regarding performance improvement processes.Reviews and provides recommendations for updating policies and procedures related to quality improvement.Completes special projects or assignments as needed to meet departmental initiatives or objectives.Leads or participates in various PQI (Program Quality Improvement) committees as assigned.Provide in-service education and training on topics specific to program areas to enhance staff knowledge and skills.Oversees and monitors staff completion of training courses on the CDC Train platform.Exhibits a strong ability to analyze challenges, develop solutions, and execute strategies to achieve objectives.Examples of Other DutiesWorks with program managers to identify and analyze short- and long-term training goals for staff and professional development, ensuring alignment with organizational objectives.Researches new training materials and resources to enhance current training procedures and processes.Identifies gaps in training content or material and recommends updates or new content to ensure safety and productivity among HHS staff.Collects, analyzes, and reports data related to training and employee competency development, ensuring compliance with departmental and regulatory standards.(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.) Qualifications Minimum QualificationsGraduation from an accredited college or university with a Master's in Public Health or Master's Human Services or a related field.Knowledge, Skills, and Abilities Strong skills in using computers, databases, and various office software packages (e.g., Microsoft Office Suite, Excel, Word, PowerPoint).Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely.Strong organizational skills with the ability to prioritize multiple tasks and projects effectively.Ability to design, deliver, and evaluate training programs related to quality improvement processes and performance improvement initiatives.Licenses or CertificatesPossession of a valid driver's license equivalent to a non-commercial, Class C Maryland driver's license is required at time of appointment.Proof of Licenses, Certifications and EducationApplicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicants major field of study. Copies and unofficial transcripts are acceptable.Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered.Proof of Degree EquivalencyApplicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org)Mail or deliver documents to:ATTN: Human Services Program SpecialistOffice of Human ResourcesBaltimore County Government 308 Allegheny Ave.Towson, MD 21204You can attach your transcripts or licenses to your application.EXAMINATION PROCEDUREApplicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes. Conditions of Employment Physical and Environmental ConditionsThis position is essentially sedentary with occasional walking, lifting, or other restricted physical activities. Positions may require traveling between work sites.Medical Examination and Employment Background InvestigationApplicants selected for an appointment to a position in Baltimore County must successfully complete a physical examination and drug screen and an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check. Employment Benefits for Full-Time, Merit or Classified EmployeesBaltimore County General Government offers the following benefits to full-time,merit or classified employees. Some benefits vary for sworn employees of the Police and Fire Departments. New employees are eligible for benefits upon hire, unless noted otherwise.Equal Opportunity EmployerBaltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.Smoke free workplaceAll Baltimore County offices are smoke free.Drug free workplaceBaltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.SalaryAnnual Salary review - Step increases may be granted on anniversary date based on satisfactory job performanceGeneral Increases - Cost of living increases and adjustments may be granted as legislated.Longevity Increases - In accordance with the specific pay schedule, a full-time merit or classified employee may receive a longevity increase, equivalent to one step, upon completion of a certain number of years of classified service with the County.Employee Assistance ProgramOur Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.Health InsuranceHealth Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:Medical, Prescription, Dental and Vision insurance.Flexible Spending AccountsOpportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.Life InsuranceEmployees may elect basic term life insurance for themselves equal to one time the employees annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.RetirementEmployees are required to participate in the Baltimore County Employees Retirement System (ERS), with very limited exceptions.Paid LeavePaid benefits listed below vary depending upon the Classification.Sick LeaveVacation LeavePersonal LeaveHolidaysBereavement LeaveJury LeaveMilitary LeaveBaltimore County Employees Federal Credit UnionMembership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.Direct DepositPayroll through direct deposit to the financial institution selected by employee is required.Educational Assistance70 to 80 percent tuition reimbursement following successful completion of pre-approved courses related to position. Amount of reimbursement and fiscal year dollar limitations vary with bargaining group.Deferred CompensationNationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.DisclaimerThis is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions. 01 The purpose of the supplemental questions listed below is to further evaluate your experience and education to determine your eligibility for this job classification. Answer each question accurately and thoroughly. The experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History section of this application. If you cite experience in your response that is not included on the Work History section of this application, your application may be considered incomplete and you may not receive further consideration for this position. Questions with text answers require you to include the name of the employer/organization and dates of the specific experience. I have read and acknowledge the above instructions. 02 Failure to complete all fields of the "Work Experience/History" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for this position. Applicants selected for an interview may provide a resume at that time. I have read and acknowledge the above statement. 03 Select the type of drivers license you currently hold. Be sure you have provided your drivers license number, class and state in the previous section of this application. Commercial Drivers License equivalent to a commercial, Class A Maryland Drivers License. Commercial Drivers License equivalent to a commercial, Class B Maryland Drivers License. Commercial Drivers License equivalent to a commercial, Class C Maryland Drivers License with a Passenger Endorsement. Non-Commercial Drivers License equivalent to a non-commercial, Class C Maryland Drivers License. Provisional Non-Commercial Drivers License equivalent to a Provisional Non-Commercial, Class C Maryland Drivers License. Drivers License Learners Permit. I do not have a drivers license. 04 Select the option that best describes your combination of education and experience. Masters Degree in Public Health, Human Services or a related field I do not have any of the above combinations of education and experience. 05 Provide specific example(s) of the experience you cited in the previous question. Include the type(s) of voice mail systems, the employer(s) and dates(s) you performed these duties. Be certain that this experience is also described, in detail, on the Work History section of this application. If you chose "not applicable" in the previous question, respond by entering N/A to this question. 06 The position you are applying for requires proof of education and/or licenses beyond high school in order to qualify. You must submit this proof as instructed on the job posting. If you do not submit the transcript(s) or license(s) by the closing date, your application will not be considered further. I have read and acknowledge the above instructions. 07 Have you previously worked with Quality Improvement (QI) or Performance Improvement (PI) processes in your previous roles? Yes No 08 Have you been responsible for training staff on Quality Improvement processes in the past? Yes No 09 Have you assisted in preparing quality improvement reports to track progress and outcomes? Yes No 10 Do you have experience analyzing and presenting data related to QI initiatives? Yes No 11 Have you been involved in reviewing or recommending updates to policies and procedures related to quality improvement? Yes No 12 Do you have experience prioritizing and managing special projects alongside regular tasks? Yes No 13 Have you led or participated in PQI committees or quality improvement-related meetings? Yes No 14 Have you conducted in-service training or education sessions for staff on QI topics? Yes No 15 Are you willing to work in a position that requires travel between work sites using your personal transportation? A mileage allowance, set by Baltimore County Policy, shall be paid to County employees who use their privately-owned vehicles for official County travel necessary to carry out the required or authorized duties of their positions. Yes, I am willing to accept these conditions of employment No, I am not willing to accept these conditions of employment and therefore I understand I will not be considered for this position with Baltimore County Government 16 These positions are essentially sedentary with occasional walking, lifting, or other limited physical activities. Positions require traveling between work sites. Are you willing and able to accept these conditions of employment? Yes No 17 Employees in this classification may be assigned to a work shift which includes nights, evenings, weekends, and/or holidays. Employees in this classification are subject to call to duty in emergencies, and will be required to work overtime as needed. Are you willing and able to accept this condition of employment? Yes No 18 I understand I am responsible for maintaining the accuracy of my contact information, including my street address, my e-mail address, and my contact telephone numbers. My failure to maintain accurate contact information may result in my not receiving information regarding this job announcement and/or may result in my not being further considered for this employment opportunity. To update this information visit www.governmentjobs.com, log into your account, and edit your profile. Yes Required Question Employer Baltimore County Address 308 Allegheny Avenue Towson, Maryland, 21204 Phone 410-887-3135 Website http://www.baltimorecountymd.gov