Human Services Supervisor-CASA

Human Services Supervisor-CASA

Salary

$100,171.44 - $127,846.92 Annually

Location

DJJC-2801 10th St, Everett, WA

Job Type

Full-Time

Job Number

2026-00255

Department

Human Services

Division

Human Services CASA

Opening Date

08/21/2026

Closing Date

Continuous

• Description
• Benefits
• Questions

Description

Join our Snohomish County Human Services

Office of the Court Appointed Special Advocate (CASA) Division

Open to Internal and External Applicants

About the CASA Division:

The Snohomish County Office of the Court Appointed Special Advocate (CASA) champions the best interests of children in the juvenile dependency court system, ensuring they are heard, supported, and empowered. We recruit, train, and support community volunteers who speak up for children who have experienced abuse, neglect, or abandonment - because every child deserves to have their voice amplified, a forever home, and a bright future.

About This Position:

You would supervise our Program Coordinators - the staff who coach, guide, and support our volunteer advocates. Your work reaches children through them: you provide one-on-one support and guidance to each coordinator, and you keep watch over case compliance and quality across the program. When something cannot be resolved at the coordinator level, or carries risk to a child, a case, or the county, you and your coordinator work it through together - sometimes joining them in the conversation with the volunteer, sometimes carrying that conversation yourself - and you bring it to your Division Manager right away.

That takes strong systems and steady attention - case planning and monitoring, volunteer and child contact requirements, continuing education and eligibility tracking, and reliable data. It also takes knowing the rules that govern our work: Washington State RCWs, the

Superior Court Guardian ad Litem Rules (GALR), our MOU with DCYF, CASA Division policy, and National CASA/GAL Association standards.

Our supervisors share the full scope of this classification, and the Division Manager sets assignments based on what the program needs - so over time your work may also include public records, grant writing and monitoring, administrative functions, training, outreach and volunteer recruitment, or special projects. Your first assignment is a starting point, and there is room to broaden your experience as the program grows.

About You:

You care deeply about children, and your background exemplifies servant leadership - you have supervised teams, and the people who reported to you grew professionally because of it. You bring real experience with vulnerable populations and the systems that serve them.

You are a solutions-oriented problem solver who brings ideas forward rather than only concerns. You are tech-savvy and notice when a process could be smarter than it is - and you are comfortable making the case to your Division Manager first, then following through and seeing it done.

You work alongside your team and never ask anyone to do something you would not do yourself. You also know how to take charge - to give clear direction, to hold a standard, and to deliver a hard message with confidence and care. You notice good work out loud, and you believe supporting people and expecting a lot from them are the same act, not competing ones.

Our Commitment to Inclusion:

In alignment with our core values - Teamwork, Inclusion, Integrity, and Hope - we are committed to an inclusive work environment where all employees positively impact our culture every day. Inclusion is a pillar of our division at the structural level and in our daily work with children and families. We are committed to recruiting a team that reflects and honors our diverse community.

Important Position Requirements:

• This is an on-site position and is not eligible for a remote or hybrid schedule. Daily in-office presence is expected. Being here is how you support your team, stay close to our volunteers, and work alongside the other supervisors and the Division Manager.
• Evening and weekend work is an ongoing part of this role, not an occasional occurrence. Trainings, volunteer support, outreach, and staff supervision regularly fall outside traditional business hours. Our volunteers give their evenings and weekends to this work, and we meet them where they are.
• A valid Washington State Driver's License, unrestricted except as to vision, is required prior to appointment.

Why Work Here?

You will see the direct impact of your work: coordinators developing into confident professionals, volunteers advocating well because they were well supported, and children reuniting with family or finding permanent, safe homes. We are home to Washington State's first Snoezelen multi-sensory environment within a CASA program - the CASA Wonder Room and Connections Center - and we are committed to growing our volunteer network so that every child who needs an advocate has one. This work is demanding, but for those called to it, it is profoundly meaningful.

What We Offer:

We are proud to offer an outstanding benefit package to employees and their dependents, including:

• PERS retirement contributions
• Excellent medical, dental, and vision insurance
• Long-term disability and life insurance
• 40-hour work week; 11 paid holidays plus 2 bonus floating holidays
• Paid sick leave and vacation

Recruitment Timeline:

This is a continuous recruitment to fill one (1) immediate vacancy and to create an eligibility registry for future Human Services Supervisor openings in the CASA Division. Applications will be reviewed on an ongoing basis, and interviews will be scheduled with qualified candidates as they are identified, with first interviews anticipated to begin the week of August 31, 2026. This posting will remain open until the immediate position is filled and the registry is established.

Background Screening:

Job offers are contingent on successful completion of reference and background checks. To be considered for hiring, applicants must consent to a background check initially and every year thereafter, including:

• Criminal History Screening
• Child Abuse & Neglect History
• Screening through the National Sex Offender Registry

About Human Services:

The Human Services Department mission is to provide fair and responsive services, resources, and opportunities to support community well-being through all stages of life.

The Human Services Department includes 350+ diverse, friendly and dedicated employees who benefit from outstanding benefits and competitive wages. Employees are appreciated and have the opportunity to make a real difference in our community. Snohomish County is thriving and is a great place to live, work, play, and raise a family. We strive to not only provide a meaningful job, but a life-long career at Snohomish County.

Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

Snohomish County Human Services strives to be an equitable and trauma-informed department. Our department believes every interaction, procedure, and policy provides an opportunity to build a pathway toward a more resilient and restorative Snohomish County.

Please reach out to Joeann Turck at joe.turck@snoco.org with any questions regarding this job posting.

To provide leadership, supervision, and technical guidance to staff within assigned Human Services program areas. Responsible for implementing programs and coordinating program operations, including work assignments, performance evaluations, and issue resolution to ensure the delivery of quality services that meet program goals and standards.

Job Duties

STATEMENT OF ESSENTIAL JOB DUTIES

• Supervises and participates in designing one or more human services programs or projects, including planning, establishing goals and objectives, budgeting, subcontracting, and developing program monitoring and evaluation systems.
• Supervises and evaluates the work of direct report employees as required; advises, instructs, trains, and assigns work to employees as necessary; participates in the selection of new employees and makes recommendations regarding the hiring, discipline, transfer, and termination of employees.
• Prepares reports and other documents as needed; completes and/or reviews documentation such as work orders and timesheets; reviews time and material reports and maintains work records; oversees preparation and maintenance of program documentation, reports, and records; ensures accuracy and timeliness of data collection and reporting; and implements systems to improve documentation efficiency and compliance.
• Participates with other members of the Human Services Department management team in identifying and achieving department goals.
• Monitors and evaluates operations against established program goals; develops corrective action plans in areas of insufficient performance; and develops annual and other reports as required.
• Prepares reports on program operations in area of responsibility, supervises information gathering and research to facilitate proper use of services and funds.
• Responds to inquiries regarding specific problems or issues in the area of assignment; notifies the Division Manager and Director of sensitive issues, including politically sensitive matters, compliance concerns, and emerging trends in industry and/or public feedback
• Participates in coordination of activities with other division and departmental programs, county agencies and community as needed; provides leadership to local initiatives, coalitions and projects as directed; acts as an advocate for program/project as appropriate.
• Works in a cross-disciplinary and interdepartmental manner to best meet the needs of the departments clientele.
• Assures compliance with statutes, regulations, and other guidance; participate in development and implementation of quality assurance measures; and maintains program standards to meet funding and, as applicable, accreditation requirements.

STATEMENT OF OTHER DUTIES

• May perform the duties of all direct report employees.
• Perform related duties as required.

Minimum Qualifications

A Bachelors degree in business, public administration, social sciences, or other field directly related to human services; PLUS, four (4) years of progressively responsible experience in the administration of human services programs, including two (2) years of supervisory or leadership experience OR any equivalent combination of education, training, and/or experience that provides the required knowledge and abilities. Must pass job-related tests.

SPECIAL REQUIREMENTS

A valid Washington State Drivers License, unrestricted except as to vision, is required prior to appointment. Depending on the program assignment, applicants may be required to pass additional screening relevant to the position.

Additional Information

KNOWLEDGE AND ABILITIES

Knowledge of:

• Governmental and private sector human services programs and systems;
• Principles, practices, and techniques in area of assignment;
• Principles, practices and procedures involved in the planning, development, administration: budgeting, monitoring, and evaluation of such programs;
• The literature, trends and developments in the area of specialty;
• Supervisory and personnel management procedures and practices;
• Use of applicable technology.

Ability to:

• Plan, organize, and coordinate work through professional employees and supportstaff;
• Establish and maintain effective working relationships with department heads, associates, employees, representatives of other agencies and with thegeneral public;
• Develop work plans, schedules;
• Analyze and evaluate operations and take effective action to correct deficiencies andresolve problems;
• Ability to express self clearly and professionally both orally and in writing;
• Prepareavarietyofcorrespondence,reports,andotherwrittenmaterialsand documents;
• Develop, interpret, and apply policies related to the program(s) supervised;
• Advise, support, and motivate employees and assure effective working relationships with public, co-workers, advisory groups, county, city, state, and federal officials.
• Utilize computer technology for management of program data.

SUPERVISION

This position reports to a Division Manager as assigned. General goals and objectives are established by the Division Manager. Work is performed with considerable independence and is reviewed through meetings, reports, and results obtained.

WORKING CONDITIONS

The work is performed in the usual office environment with trips to other locations to deliver services, conduct community partner and subcontract site visits, attend community meetings, and coordinate or deliver other program activities. The employee is required to work evenings, weekends and holidays as necessary. No heavy lifting required.

Snohomish County is an Equal Employment Opportunity (EEO) employer.

Accommodations for individuals with disabilities are provided upon request.

EEO policy and ADA notice

Snohomish County offers a comprehensive benefits package to employees that receive a regular appointment who work at least 20 hours a week.

Visit www.snohomishcountywa.gov/Benefits to learn more about the following benefits.

County Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement
• Basic Group Term Life Insurance/ Accidental Death and Dismemberment (AD&D) Insurance
• Long Term Disability (LTD)
• Commuting Benefits
• Employee Assistance Program (EAP)
• Partners for Health Employee Wellness Program
• Leave & Holidays

Voluntary Benefits

• Deferred Compensation 457(b)
• Supplemental Group Term Life Insurance
• Additional Accidental Death and Dismemberment Insurance (AD&D)
• Flexible Spending Accounts (FSA)
• Supplemental Individual Insurance Policies

Healthcare Premiums

• Regular full-time employees: If you work 35 or more hours per week, you will pay these monthly premiums for medical insurance. The County pays the monthly premiums for vision, dental, and basic life insurance.
• Regular part-time employees: If you work between 20 and 34 hours per week, you will pay pro-rated monthly premiums for medical, dental, vision, and basic life insurance. The Countys contribution toward the premium for an employee in a regular part-time appointment will be pro-rated in an amount equal to the F.T.E. percentage the employee is assigned.

Note: Temporary employees, seasonal employees and paid interns may be eligible for medical insurance benefits. Review the Countys ACA Employer Shared Responsibility Guide to learn more.

01

Following are a series of supplemental questions to assess your job-related experience and qualifications. Please note that as part of the screening process, your responses will be reviewed in conjunction with your general on-line application. The employment history and education detailed in your general on-line application must validate/support your responses to the supplemental questions. If your responses cannot be validated, you will not proceed to the next step of the review selection process, A resume must be submitted, but it will not substitute for the general on-line application or supplemental questions; responses such as "see resume" or "see application" will not be considered. Do you agree to answer each question truthfully and that your responses can be supported by your general on-line application/work history and by your references?

• Yes
• No

02

Do you possess or can you obtain prior to employment, a Washington State Drivers License, unrestricted except as to vision?

• Yes
• No

03

Are you a current Snohomish County employee?

• Yes
• No

04

Please select your highest level of education from the following choices:

• HS Diploma or GED
• AA Degree
• BA/BS in business, public administration, social sciences, or closely related field
• MA/MS in business, public administration, social sciences, or closely related field
• BA/BS, MA/MS or Ph.D. degree in unrelated field
• None of the above

05

There will be evening and weekend hours for training, outreach, volunteer support, and staff supervision as an ongoing part of the position. Are you able to commit to a position that will include evening and weekend work?

• Yes
• No

06

In-person connections and direct engagement with both staff and volunteers are essential in the CASA Division supervisor position, which is why this integral leadership role requires full-time presence in the CASA office. Do you confirm understanding the supervisor position is not open for telework agreements?

• Yes
• No

07

How many years of progressively responsible experience do you have in the administration of human services programs?

• No experience
• Less than 2 years of experience
• At least 2 years but less than 4 years
• At least 4 years but less than 6 years
• 6 or more years

08

How many years of supervisory or leadership experience do you have?

• No experience
• Less than 1 year of experience
• At least 1 year but less than 2 years
• At least 2 years but less than 4 years
• At least 4 years but less than 6 years
• 6 or more years

09

How many years of experience do you have supervising paid staff who reported directly to you - meaning you assigned and reviewed their work, evaluated their performance, and were responsible for addressing conduct and performance concerns? For purposes of this question, supervising paid staff means holding formal supervisory authority over employees in a reporting relationship - including responsibility for work assignment, performance evaluation, and addressing conduct and performance concerns under applicable personnel rules, policies, and any collective bargaining agreement. Coaching, guiding, mentoring, or supporting volunteers, interns, program participants, or peers is valuable experience, but it is not supervision of paid staff and should not be counted here. Please describe that experience under the narrative questions instead, where it is separately reviewed. This item is informational and is not a minimum qualification screen. Question 8 governs the minimum qualification for supervisory or leadership experience. Answering "no experience" here does not remove you from consideration.

• No experience
• Less than 1 year of experience
• At least 1 year but less than 2 years
• At least 2 years but less than 4 years
• At least 4 years but less than 6 years
• 6 or more years

10

If you do not have a bachelors degree in business, public administration, social sciences or other field directly related to human services; PLUS, four (4) years progressively responsible experience in the administration of human services programs including two (2) years of supervisory or leadership experience, please explain how your training and experience meets the minimum qualifications through an equivalent combination of education, training, and/or experience. How to answer this question: • Name the specific requirement you are substituting for (the degree, the four years, the two years of supervisory experience, or a combination). • Identify the specific employment, training, certification, or coursework you are offering in its place, including employer, role, and dates. • Explain how that experience developed the same knowledge and abilities the requirement is intended to demonstrate. Equivalency is evaluated on what you write here. Reviewers will use your application work history to verify the experience you describe but will not supply information you have not stated. If you do not make an equivalency argument, none will be assumed on your behalf.

11

Your answers to the next four (4) questions will be used to determine if you are invited to interview for this position. Please answer each one with a specific example, aiming for roughly 250 to 350 words per response - long enough to give a real example, short enough to stay focused. Reviewers will use your application work history only to verify the experience you describe; they will not supply detail you have not written. If your background is outside of CASA or juvenile dependency, answer from the setting you know best and draw the connection to this work explicitly. Direct CASA experience is not required. Please confirm you have read this and understand.

• Yes
• No

12

Supervision and Performance Management: Describe your experience supervising paid staff who reported directly to you. State how many, and give one specific example of a performance concern you addressed - what you did, what you documented, and how it turned out. If you have supervised in a represented (union) environment, note that experience.

13

Volunteer Program Oversight: Describe your experience with volunteer or unpaid contributor programs. Include one specific example of how you addressed a volunteer who was not meeting program expectations.

14

Case Oversight, Compliance and Quality Assurance: Describe your experience overseeing casework or service delivery against required standards - for example, contact requirements, documentation timelines, court or regulatory deadlines, or accreditation standards. Explain how you monitored compliance and what you did when someone fell out of it.

15

Monitoring Systems and Reporting: This position develops program monitoring and evaluation systems and prepares reports on program operations. Describe a monitoring, tracking, or reporting system you developed yourself - what it measured, on what cycle, and how you reported results to your staff and to your own supervisor. Preparing reports and other written materials is an essential duty of this position, so this response is also reviewed as a sample of your written work.

Required Question

Employer Snohomish County

Address 3000 Rockefeller Ave M/S 503

Everett, Washington, 98201

Phone (425) 388-3411

Website http://www.snohomishcountywa.gov/2553