We are seeking an experienced HVAC Customer Service Representative to join our team in Milford, CT. This role handles inbound customer calls, schedules and dispatches technicians, and helps ensure a seamless customer experience while supporting daily operations and revenue goals.
Key Responsibilities
Answer inbound calls and assist customers with HVAC service, maintenance, and installation needs
Schedule and dispatch technicians efficiently to maximize daily capacity
Communicate appointment details, timing, and expectations clearly to customers
Maintain accurate customer and service records in CRM/service software
Identify opportunities to promote maintenance plans and additional services
Coordinate with technicians and management to resolve issues quickly
Handle customer concerns professionally and escalate when necessary
Compensation & Benefits
$25.00–$28.00 per hour
Performance-based incentives
Medical, dental, and vision insurance
Paid time off and holidays
Growth and development opportunities within a rapidly expanding organization
Requirements
1–3 years of customer service, call center, or dispatch experience
HVAC, plumbing, or other home services experience required
Experience scheduling and dispatching field technicians preferred
ServiceTitan experience is a strong plus
Comfortable handling a high volume of inbound calls in a fast-paced environment
Strong communication, organization, and multitasking skills
Ability to handle customer concerns professionally and resolve issues efficiently
Comfortable promoting maintenance agreements and additional services when appropriate