Administrative Skills, Calendar Management, Call Centers, Campaigns, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, HVAC, Health Plan, High School Diploma, Maintenance - HVAC, Multitasking, Organizational Skills, Plan Meetings, Presentation/Verbal Skills, Service Delivery, Team Player, Telephone Skills, Track Customer Issues, Writing Skills
HVAC Customer Service Representative
$19-24 hourly | Virginia Beach, VA | Local-Owned
Mechollage, founded in 2009, is a veteran-owned HVAC company built on integrity and dedication. We are looking for a professional and customer-focused Customer Service Representative (CSR) to join our team.
If you enjoy helping people, providing exceptional customer service, staying organized, and thriving in a fast-paced environment, this may be the perfect role for you. In this role, you'll answer incoming calls, schedule service appointments, and help deliver an outstanding customer experience for our customers.
What You'll Do:
- Answer incoming customer calls in a professional and friendly manner
- Schedule service, maintenance, and installation appointments
- Coordinate appointment availability with customers and internal teams
- Accurately enter customer information and job details into company software
- Respond to customer inquiries regarding services, scheduling, and basic account information
- Make outbound calls to confirm appointments and follow up with customers as needed
- Maintain accurate records of customer interactions and scheduling updates
- Assist with membership, maintenance, and customer outreach campaigns
- Communicate effectively with technicians and office staff to ensure a smooth customer experience
- Support general administrative and customer service functions as assigned
Schedule: Monday through Friday, 7:30am - 4:30pm
Benefits and Perks:
- 50% company-paid medical coverage
- 401K with a 6% company match
- Paid Holidays
- Paid Vacation
- Career advancement and training opportunities
Required Qualifications:
- 2-3 years or more of customer service or scheduling experience is required
- Experience working in a CSR, call center, scheduling, or customer support role is required
- Experience in the HVAC, home services, or skilled trades industry is preferred
- Experience using Service Titan or similar service management software is a plus
- Ability to multitask and thrive in a fast-paced environment
- High school diploma or equivalent
- Excellent phone etiquette with strong verbal and written communication skills
- Proactive mindset with a passion for working with customers
If you're ready to join a company that values teamwork, professionalism, and delivering outstanding service to customers, apply today!
We kindly ask that all applications be submitted online. At this time, we're unable to accommodate walk-ins or phone inquiries due to the volume of interest. We appreciate your patience!