Competitive Pay: $22 – $26 per hour (based on experience)
Health, Dental, and Vision Insurance
SIMPLE IRA Retirement Plan (with employer contributions)
Paid Time Off & Holidays
Bonus Opportunities
Job Summary
We are seeking a highly organized HVAC Dispatcher to coordinate daily scheduling of technicians, manage work orders, and ensure efficient service delivery. The Dispatcher is the communication hub between customers and service technicians, playing a vital role in customer satisfaction and company success.
Responsibilities
Schedule and dispatch HVAC technicians to service calls and installations
Communicate with customers regarding appointments, updates, and follow-ups
Manage technician availability and adjust schedules to maximize efficiency
Enter, track, and update work orders in service management software
Support technicians with job details, parts coordination, and documentation
Monitor job progress and ensure timely completion of service calls
Qualifications
Prior experience as a Dispatcher (HVAC or related industry preferred)
Excellent organizational, communication, and multitasking skills
Strong customer service mindset and phone etiquette
Proficiency with dispatching or service management software
Ability to work in a fast-paced environment with shifting priorities
Compensation
$22 – $26 per hour, based on experience and industry knowledge.
Numbers & Facts
Location
Baltimore, MD
Job Type
Full-time
Salary
$22–$26 Per Hour
Skills
Communication Skillsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Documentationunmatched
HVACunmatched
Health Insuranceunmatched
Maintenance - HVACunmatched
Multitaskingunmatched
Order Managementunmatched
Organizational Skillsunmatched
Retirement Planunmatched
Service Deliveryunmatched
Time Managementunmatched
Vision Planunmatched
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