Communication Skills, Customer Service Management, Customer Support/Service, Detail Oriented, Documentation, HVAC, Legal, Maintenance Services, Multitasking, On Site Support, Organizational Skills, Problem Solving Skills, Record Keeping, Service Delivery, Team Player
Overview
F.H. Furr is expanding and seeking a detail‑oriented, organized, and customer‑focused Dispatcher to join our New Castle, DE team. This role plays a key part in ensuring efficient scheduling, strong communication, and exceptional service delivery for our customers and technicians.
Responsibilities
- Coordinate and dispatch service technicians based on skill set, availability, and customer requirements
- Monitor job progress and make real-time adjustments to ensure schedule accuracy
- Provide customers with updates, estimated arrival times, and follow-up communication
- Support field technicians by relaying job-related information and ensuring proper documentation
- Maintain accurate records within the dispatching system
- Collaborate closely with customer service, service managers, and field teams
Preferred Qualifications
- Prior experience in dispatching or scheduling
- Experience with ServiceTitan and/or ProBook is strongly preferred
- Excellent multitasking, communication, and problem-solving skills
- Ability to work in a high-paced environment with shifting priorities
- Strong customer service orientation and teamwork mindset
What We Offer
- Competitive compensation
- Opportunities for career growth within a rapidly expanding company
- Supportive and collaborative work environment
- Comprehensive benefits package (medical, dental, vision, 401k, etc.)
- Paid time off and company-sponsored training
F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law.
Posted Min Pay Rate
USD $18.00/Hr.
Posted Max Pay Rate
USD $22.00/Hr.