About the Role: All Day Heating And Cooling Inc is looking for a motivated and organized HVAC Dispatcher to join our growing team in Palm Desert, CA! This is a fast-paced, customer-facing role where you'll be the backbone of our daily operations — connecting technicians with customers and keeping everything running smoothly. If you thrive in a dynamic environment and love keeping things on track, we want to hear from you!
Responsibilities:
Schedule and dispatch HVAC technicians to residential and commercial service calls efficiently
Serve as the primary point of contact between customers and field technicians
Monitor technician locations, job progress, and update schedules in real time
Handle inbound customer calls, address inquiries, and resolve service concerns professionally
Coordinate emergency and priority HVAC service calls with urgency and accuracy
Maintain accurate records of work orders, job statuses, and technician availability
Communicate parts needs, delays, or scheduling changes to customers and team members
Requirements:
Previous dispatching, scheduling, or customer service experience required
Experience in HVAC, plumbing, electrical, or other home services industries preferred
Strong multitasking and organizational skills in a high-volume environment
Excellent verbal and written communication skills
Proficiency with dispatching software, CRM tools, or service management platforms
Ability to remain calm, professional, and solution-focused under pressure
High school diploma or equivalent required
About Us: All Day Heating & Cooling Inc has been proudly serving the Palm Desert, CA community with reliable, top-quality HVAC services since 2011. Our customers trust us for our fast response times, skilled technicians, and commitment to comfort — no matter the season. We foster a supportive team culture where employees are valued, respected, and given the tools they need to succeed.