Job Summary: We are seeking a highly organized and customer-focused Dispatcher to coordinate service calls for our HVAC, plumbing, and electrical teams. This role is critical in ensuring efficient scheduling, timely response, and excellent customer service.
Key Responsibilities:
Schedule and dispatch technicians for HVAC, plumbing, and electrical service calls
Coordinate daily routes and adjust schedules as needed
Communicate with customers regarding appointment times and updates
Monitor technician progress and provide real-time support
Handle incoming calls, service requests, and emergency dispatches
Maintain accurate records of jobs, invoices, and customer interactions
Work closely with field technicians and management to optimize operations
Qualifications:
Previous dispatching or customer service experience (preferred in HVAC/plumbing/electrical)
Strong communication and multitasking skills
Ability to work in a fast-paced environment
Proficiency with dispatch software and basic computer skills
Strong problem-solving abilities and attention to detail
Benefits:
Competitive pay
Health, dental, and vision insurance
Paid time off and holidays
Opportunities for growth and advancement
We Offer: • Competitive compensation • Stable, full-time employment • Professional work environment • Opportunities for advancement
Numbers & Facts
Location
Raleigh, NC
Job Type
Full-time
Skills
Billingunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Computer Softwareunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Electricityunmatched
Emergency Servicesunmatched
HVACunmatched
Health Insuranceunmatched
Maintenance - Electricalunmatched
Maintenance - HVACunmatched
Maintenance - Plumbingunmatched
Maintenance Servicesunmatched
Multitaskingunmatched
On Site Supportunmatched
Organizational Skillsunmatched
Plumbingunmatched
Problem Solving Skillsunmatched
Record Keepingunmatched
Time Managementunmatched
Vision Planunmatched
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