HVAC Field Service Operations Supervisor

About the role

Picture your day: you start with a quick huddle to balance the schedule, confirm safety priorities, and align field resources with customer commitments. By mid‑morning, you’re coaching a Lead Service Technician on a complex startup, then reviewing documentation quality and closing the loop on yesterday’s escalations. After lunch, you meet with the Equipment Sales team to plan execution for upcoming projects, and wrap the afternoon by riding along for a site observation, reinforcing safe work practices and mentoring a newer technician. Throughout, you’re the bridge between field teams and service leadership—keeping the operation safe, efficient, and customer‑focused.

What you’ll do

• Lead, coach, and hold accountable HVAC Field Service Technicians and Lead Service Technicians within your division.
• Direct daily field operations so work is executed safely, on time, and to company standards.
• Own scheduling, workforce planning, and resource allocation to meet customer and operational needs.
• Track performance, productivity, service quality, and documentation standards to hit divisional targets.
• Champion a culture of safety, accountability, and continuous improvement through meetings, observations, and corrective actions.
• Develop technicians via coaching, reviews, training, goal setting, and certification support; identify skill gaps and growth paths with Lead Service Technicians.
• Audit and maintain tooling, equipment, and service vehicle inventories.
• Routinely review work reports and documentation for timeliness, accuracy, consistency, and communication quality.
• Foster strong customer relationships by quickly resolving concerns and escalated service issues.
• Surface and drive opportunities to improve efficiency, service delivery, and workforce utilization.
• Collaborate closely with Service Leadership, Sales, and Administrative teams to strengthen coordination and communication.
• Meet regularly with Equipment Sales to plan upcoming work, align project goals, and refine execution strategies.
• Provide hands-on training and technical guidance in the field as needed.
• Execute advanced startups, repairs, troubleshooting, and maintenance when expert support is required.
• Serve as an emergency backup resource during critical events, staffing gaps, and high-priority customer situations.

Why this role

• No 24-hour on-call rotations
• No mandatory weekend work
• Work with cutting-edge HVAC technology and controls
• Competitive pay with clear pathways for advancement
• Performance-based bonus opportunities tied to individual and company results
• 401K contribution matching
• Health, dental, vision, and life insurance (and more)
• Manufacturer training
• Tuition reimbursement plus support for certifications and career growth
• $600 annual wellness reimbursement
• Front-loaded paid time off
• Costco membership reimbursement
• Paid volunteer hours each year and donation matching up to $1,000
• Stable workload and a team that respects work-life balance

Salary starting at $140K/annual salary